3. Krakow Technology Park
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3. Krakow Technology Park
- 1. Living Labbers Webinar #1: Etat de Genève (GE-LAB / Genève Lab) WELCOME to the Living Labbers webinar! The presentation will start shortly, we’re waiting a few minutes for all attendees to arrive. Please, remain muted until the Q&A session at the end. You will be given the opportunity to ask questions later. If you have questions arising during the presentation please enter them in the chat box, we will go through these questions first before opening the floor to others! This webinar is recorded and will be shared online. However, there is no need to be shy - you can ask questions at the end & these will not be included in the recording without your permission!
- 2. Living Labbers Webinar #3: Krakow Technology Park (KTP)
- 3. KTP Experiences with Living Labs for improving air quality in cities By Agnieszka & Monika & Aleksandra 1
- 4. Krakow Technology Park is … Involving - Working together - Assisting - Finding solutions - Optimizing 150 POLISH INVESTMENT ZONE 23 ACCELERATO R 35 STARTUPs 34 SMEs
- 5. Transfer / pre-incubation ExpansionIncubation Growth − consulting − workshops − training − hackathons − coaching − networking − financing − office space − dedicated training − acceleration − fairs − conferences − promotion support − showroom − project development − international cooperation − market research − tax reliefs We help businesses develop faster + financial instruments + laboratories
- 6. Krakow Technology Park is also … Living lab since 2014 ENoLL efficient member since 2015
- 7. … and part of the project
- 8. Reframe problems Develop and prototype Envision alternatives Analyse context Analysis of documents Meetings with relevant stakeholders Final definition of the challenge Workshops „Let’s talk about air. Sharing ideas Meetings with local communities Workshops „Let’s talk about air. Looking for solutions Preparation of final report with project proposal Consultation proces of the Air Protection Programme Smogathon 2019 Testing of the winning solution in one of gminas Co-creation
- 9. Urban Context - Real Life Environment 2
- 13. 45 thousand people die in Poland every year due to smog. It's 12 percent of all deaths
- 15. Context Air Protection Programme for Malopolska Region by 2023 Official regional act managed by the Marshal Office of the Malopolska Region The foundation for the strategy of activities aimed at air quality improvement The description of short- and long-term remedial actions, such as: - procedures on introduction the alarm air pollution levels - detailed actions to be undertaken by local authorities and citizens to improve the air quality - monitoring and controlling tools to maintain programme feasibility
- 16. Our challenge to improve the quality of the air in Krakow and Malopolska by supporting decision makers in creating the updated regional policies and programs that are not only evidence-based, realistic, measurable and feasible, but are also co-created with the involvement of varied groups of stakeholders through a user- centered approach.
- 17. 1st consulting meeting on 11th Feb 2019 focused on updating the Air Protection Programme for the Malopolska Region
- 18. Workshop 1: Let’s talk about air! Sharing ideas Quadruple helix: Local administration, NGOs, Business Academics, Inhabitants Process: 5 groups – 5 personas – Empathy Map – Idea Selection Results: Definition of needs of stakeholders and initial prioritetisation Conclusion: Not enough involvement of local inhabitants
- 19. How we worked
- 20. Prioritization
- 21. Consulting meeting and workshops at KTP
- 22. Meetings with local communities 2 meetings: Zabierzów & Lusina Number of participants: 20 representatives of local communities Method: Open discussion. Looking for good initiatives, challenges and problems. Co-creating solutions Results: Deeper understanding of the local communities perspective (both needs and ideas for further development)
- 24. 41 participants Local administration (13), NGOs (13), Business (3), Academics (11), Inhabitants (1) Process Modified project canvas Results Long and short term recommendations for APP Set of proposed activities which should be considered during elaboration of new Air Protection Programmes 8 proposals which should be further developed in the process of preparation of new APP 2nd Workshop: Let’s talk about air! Generating solutions
- 25. Co-creation work
- 26. 220 participants: • National government • Prime Minister 's plenipotentiary responsible for Clean Air Program • Representatives of 182 gminas • Regional institutions responsible for Environmental Protection • Leading Krakow universities • Companies • NGOs 45 participants: • Local administration (19) • NGOs (11) • Business (3) • Academics (7) • Inhabitants (5) 41 participants • Local administration (13) • NGOs (13) • Business (3) • Academics (11) • Inhabitants (1) 20 participants Citizens of Zabierzów and Lusina 1st consulting meeting 1st workshop Let’s talk about air! Sharing ideas 2nd workshop Let’s talk about air! Generating solutions Meetings with local communities
- 27. Citizens & NGOs Business Scientists and Researchers Policy makers Strengthening the quadruple helix
- 28. Innovative approach • Opening the process of consultation of public documents to wide participation of varied stakeholders with special focus on citizens • Minding gap between policy creation and policy implementation • Tailoring regional instruments of support in air protection to the needs and expectations of the citizens
- 29. Achievements 4
- 30. long and short term recommendations for APP Our results so far: set of proposed activities 8 project ideas in 3 thematic groups: Transport & mobility Effective information & consultation Monitoring & controlling system summary report on co-creation process
- 31. Transport and mobility: clean transport zone
- 32. Effective information and consultation: I don’t believe in smog
- 33. Monitoring and controlling: standardized controlling system
- 34. Krakow Living Lab Role 5
- 35. support regional administration Our role involve inhabitants, business, science open process of dialogue deeper understanding of local communities transparent process strengthen the policy making process
- 36. Next steps / goals 6
- 37. Develop and prototype Open days Transport and mobility workshops Smogathon 2019 Consultation process of the Air Protection Programme Testing of the winning solution
- 38. Questions? 1/ questions from the chat are introduced by moderators 2/ questions from the audience?
- 39. Thank you! The next webinars in the series: 23/08/19 @ 11:00 CET: *Research edition: Abdorasoul Habibipour shares insights from his research on drop-outs in Living Labs
Editor's Notes
- (ENoLL will facilitate this slide, and give a very brief few sentence introduction to start the webinar - usually a few minutes late, to allow participants to join)
- (After ENoLL introduction, you can begin with this slide) Introduction: what is Geneve Lab, and who are you?
- Good morning everyone. My name is Agnieszka WG and I am here with Aleksandra G to share with you our case study how to support policy makers in creating regional acts & regulations to improve quality of air with wide participation of varied stakeholders. We planned to run this webinar in three with our colleague Monika, but unfortunately she is ill and cannot participate today. So Monika many thanks for great job we have done so far and get well quickly.
- KTP is 20 years old organisation and the most complete one-stop-shop for business operating in Poland. Our stakeholders are Ministry of Entrepreneurship and Technology, Malopolska region and 3 main universities in Krakow. We have a full toolbox to let our companies develop better and faster. As technology park we support IT, ICT and smart city companies at all stages of their development: from startups, SMEs to large companies. As operator of Polish investment zone we have over 150 companies to which we offer incentives for business investment projects. We have also almost 70 tenants being located in our 2 buildings and over 20 companies that completed our acceleration programme.
- We support companies with tailored services and advisory at all stages of their development. On preincubation phase we offer consulting, workshops, trainings. Within incubation we offer coaching, networking, financing, rental space on preincubation and incubation phase. For more mature companies we additionally offer acceleration programme, fairs, promotion support, showroom to end with expansion phase that focus on project development, international cooperation market research and tax reliefs. Depending on the maturity and complexity of the projects we support companies with financial instruments as KTP Seed Funds and laboratories.
- Krakow Living Lab we supported companies with tailored services to deliver the solution that meet needs and expectation of the clients and market requirements: product exploration and validation, testing in real environment etc
- Society in innovation and Science through codesign
- Within Siscode project as other living labs we undertook the cocreation process dividing it into 4 phases: Analyse context, reframe problem, envision alternatives and develop and prototype. Until now we have completed 3 stages of the process and facing the developing and prototyping activities in coming months.
- Here, you can introduce an example of a project, activity etc. that shows the element of ‘real-life environment’ in your LL. How is your LL operating in the ‘real-life environment’? > Practical examples are best, and depending on the time you can spend here you can focus on one or give an overview of several different ones! The key element of ‘real-life setting’ as explained by the ULL framework In an ULL it is important to know the physical setting in which the innovation will be implemented to be able to develop a solution that supports the context. In this process it is important to get a view of the physical prerequisites for the context and its potential. Here, answering these questions and analyzing the possibilities and challenges in the context is relevant from an ULL perspective. A place is formed both by its physical environment and by the pattern of events that people experience there. It is important to gain insights into features of a place: geographical location, material form, and investment in value and meaning. Hence, when it comes to understanding and designing environments of different types, we need to focus equally on their location, the structure of the environments, and on the activities that take place there
- Welcome to Krakow & our Market Square that is one of the largest market squares in Europe. Krakow is capitol of Malopolska region and till XVII century was a capitol of Poland. Nowadays it is the 2nd biggest city in Poland. It is not only historical city registered on UNESCO List with over 12 million tourists a year but also academia and innovation centre offering to its inhabitants and visitors good quality of life, as well.
- Here is Wawel Castle located at Vistula river in summertime, and here in autumn and winter. Can you see the difference? For sure we can blame city location in the valley.
- But it is all about air pollution coming from coal heating system, transport and low quality fuels, low gas emission, industry.. Air pollution is problem and challenge not only for Krakow but many cities and villages in Malopolska.
- Real-life environment case in more detail > Think about including pictures here!
- The problem of air pollution is a very important topic widely discussed by public opinion. The authorities at national and regional level put a lot of attention to this issue, moreover numerous civic initiatives are undertaken. Malopolska region and Krakow are a leaders in terms of intensity of the action.
- One of the examples is the Air Protection Programme for Małopolska Region managed by the Marshal Office for the Malopolska Region. This is a strategy of activities and guidelines for local authorities covering the topics of procedures; actions and controlling tools. In 2018 Marshal Office started work on the new version of the APP for years 2020 – 2023. The proces of preparation of this document includes consultations with relevant stakeholders. As a significant actor in the region and active living lab KTP decided to support the authorities in this consultations.
- We designed a comprehensive co-creation journey plany aimed at improving the quality of air by supporting the decision makers in creating updated regional policy, which is not only measurable, realistic, evidence based, butt also crated with the real involvemnt of all relevant groups of stakeholders, with special emphasis on the citizens involvement. In order to achieve this it i salso necesarry to motivate citizens to become an active part of the proces, to change their ecological attiude, their every day habits.
- We have organized a set of open meetings. We started in February with the consulting meeting focused on updating the APP for Malopolska Region. Information about the meeting was widely disseminated in the region, throug media and social media. Invitations were sent to representatives of administration, academia, business, ngos. The meeting was opened for all interested people. During the meeting the assumptions of new APP were presented, main problems of the region were identified. Final discussion gave a lot of interesting comments, ideas and suggestions, which we took into consideration when preparing the structure of next meetings.
- After the consulting meeting we started preparation of the key part of our proces – the workshops. First workshops were held in KTP premises in March 2019. The registration was open, we have invited again all interested stakeholders, including experts, administration, representatives of ngos and business and inhabitants. The aim of the workshops was to get deep diagnosis of the situation, to learn what lies beyond the indicators. Ok, we know the air in region is polluted, transport network is not sufficient, streets are crowded, people use old and bad quality heating system, but what we need to know is why they do not want to use financial grant to change the heating in their houses, what improvements should be done to encourage people to use public transport etc.
- In order to get it we decided to use the design thinking methodology.. We created 5 different personas representing people who live in the region, but have different background, education, economic and family status, different lifestyle. We wanted the participants of the workshops to go beyond their perspective and look at the problem of air pollution from different angles. We asked participants to think as our personas and create empathy map. This helped them to identify the main problems and later on come up with possible solutions.
- In the second part of the workshops these solutions have been initially prioritised taking into consideration their innovativeness and feasibility. As a result of the workshops we had a definitione of needs of the stakeholders and initial prioritetisation, however, our conclusion was that still we didn’t get enough involvement of the inhabitants. Most of the participants represented specified groups of interests, and even though they were trying to go beyong their roles, still we didn’t touch the core.
- Think about including pictures here!
- We didn’t achieve enough involvement of the inhabitants in the first workshop. Maybe because it was organised on the week day in the working hours, when people need to go to work, manage their everyday life problems. So we decided to organise two additional meetings, not in our premises, but directly in the gminas of Krakow Metropolitan Areas. These took place in the evening, so that every interested person could come after work. Both meetings were very meaning full for our proces. During open discussion we could learn a lot about the situation and real problems of the inhabitants. Participants explained us what are they needs, their expectations. We have learned for example that they are willing to use the public co-funding for modernising the heating system but the procedures of receiving it are very complicated, and there are no advisors who could help. These were exactly the informations which we expected. The participants came out also with a bunch of very interesing proposals for possible solutions which could be introduced.
- Think about including pictures here!
- With the results of the 1st workshop and the meetings with local communities we could proceed to the 2nd workshop. Once again we opened the registration to all interested stakeholders, however this time we put emphasis on the compentences and interest in one of the three thematic areas (transport and mobility, information and communication, monitoring and controlling). These areas were defined after analysis of the material from the previous phases of the process. Each of the thematic group elaborated a detailed project proposal for the ideas they selected from the bunch of ideas coming from the 1st workshops and meetings with local communities. As a result we got 8 project proposals
- Think about including pictures here!
- As you can see during four meetings, we have involved in the process almost 350 people, representing administration, academic centres, business and civic society.
- KTP has created a platform for the quardruple helix to cooperate and cocreate. We gave for diferent stakeholders and groups of interests a great Chance to meet and exchange their opinions, experiences, approaches, good practices and ideas. It resulted with many interesting proposals, some of which evolved from different points of view and need to compromise.
- Together with the Marshal Office we have conducted very opened proces of consultation, which really involved varied stakeholders, and had a platform to opened discussion. This consultation proces enables to link the administration with the implementation of the policy. The gap between policy creation and implementation has been covered.
- Provide an example of an activity, or several activities, that you’d like to showcase in engaging with citizens / quadruple helix stakeholders The key element of ‘engaging citizens’ as explained by the ULL framework Within an ULL, engaging citizens in the innovation process is of crucial importance. Citizens with different roles must be engaged when it comes to designing, co-creating, testing and evaluating innovation. Citizens might be visitors in the area where the innovations are developed. They could either be actively or passively involved in the innovation process. As previously mentioned, citizens with passive role can be considered as affectees who are affected by the innovation or solution. Other factors to successfully engage citizens in an ULL are to understand how to communicate with them, how to engage them and how to keep them engaged throughout the whole development and innovation process. The drivers to engage citizens are also different depending to the roles and degree of engagement in the innovation process. In an ULL, the role of citizens can be different, such as: experimenters, innovators, lead participants, co-creators, and finally citizens as co-testers and evaluators. Accordingly, in order to set up and run an ULL, multiple questions should be considered when it comes to engaging citizens in the development and innovation process of the solutions developed.
- Short and long term recommendations for new APP What and by when has be done by regional and gminas authorities to meet the KPI that will be defined in new APP. The recommendations presents detailed roadmap what should be done to improve quality of air by 2023. Among many others there are: Obligation of heating devices fired by solid fuels, Implementation of local low-stack emission reduction programs Regulation on municipal heating network, thermomodernization Reduction of industrial emissions Reduction of emission from transport Environmental education of inhabitants Improving the condition of ventilation of the cities and space planning and protection of green areas 8 project ideas Transport and mobility Project: Clean transport area Project: Agglomeration transport. Effective communication and information Project: Creating a model approach of communes to the problem of smog on the example of the Skała commune Project: Involvement of the Church in the fight against smog Project: Information campaign: “I don’t believe in smog” Project: Educational activities in schools Monitoring and controlling Project: Standardization of the controlling system in the Malopolska region Project: Educational aspect of the controlling system
- In next three slides you will see 3 of 8 project ideas that were done during the 2nd workshop - Let’s talk about air! Generating solutions. The participants representing business (airly), administration, inhabitants, NGOs (Krakow Smog Alert, Smogathon team) worked in groups to prepare a detailed roadmap how to implement the recommended solutions to improve quality of air in the relevant area. We based on workshop on project canvas, covering all relevant issues starting from project title, responsible entity, definition of challenge, to whom the project is addressed, expected results, success criteria , action plan, partners, resources (financial, humans, organizational) risk assessment
- Think about including pictures here!
- Think about including pictures here!
- Getting up-close and personal: who are the people in your team? Who is working for your LL? Key Stakeholders and Roles in ULL - Internal roles from the ULL framework The most apparent internal role that needs to be defined and engaged in ULL processes and activities is the ULL manager. This role has the responsibility to manage everyday practices of the ULL and also be the front-person of the ULL. In this role, the focus is on developing ULL projects and to ensure that the ULL is maintained and used by its intended users and that it creates value for the city in which it is implemented. This role is employed in the ULL and can be a person who covers more than one internal role. This role has a mutual dependency with the ULL. One important role in the ULL is the human interaction specialist who is an important stakeholder to support an ULLs’ processes. The relationship dependency between this role and the ULL is oftentimes mutual, since the human interaction specialist is interested in implementing user centered interactions and analysing the results from different human interaction methods. This role can either be employed by the ULL or be engaged on a project level. Viewed from the ULLs perspective, they are dependent on this roles’ competence within the area of interacting with users and affectees. This role can be involved in activities such as planning the innovation process, designing concepts and principles, need-finding studies, testing and evaluating. In addition, this role also tests the solution prior to the implementation in the real world context to be able to design the process for experimentation for the people to be involved in the experimentation and feedback on the solution. To facilitate the implementation and test of the innovation being developed in the project, one important role is the pilot manager. This role is involved in activities such as planning, coordinating and implementing real world experimentations that are centered on users and affectees. Hence, this stakeholder is very important for the ULL and can be employed by the ULL, but that is not always the case. The pilot manager has a strong and contractual relationship with the ULL and are mutually dependent on each other. This role involves many activities they need to master such as planning, building relationships and diffusing insights from interactions among the stakeholders. The pilot manager also coordinates the interaction between the other roles such as innovators, users, problem owners, and project manager when the pilots are being carried out. One potential, but not always present role in an ULL is the panel manager. This role can have the responsibility to recruit and interact with a panel of citizens, users, affectees and others being involved in test and evaluation activities. This role has a strong relationship with the ULL and can also be an internal part of the ULL, which puts them in a contractually bound relation with the ULL. The panel manager has the power to determine which users to involve in the process as well as how to interact with them in correspondence with the human interaction specialist. Thus, this role holds the key to the people being involved in the innovation process. Viewing this from one perspective it is positive that there is one contact point with the panel of users, and affectees in the pilots, since the total amount of interaction activities these citizen panels want to be exposed to are limited, hence having the panel open to anyone to interact with might lead to an overburdened panel. In addition, it is also important that the panel is interacted with professionally, hence having a panel manager who is responsible for the communication, invitations, privacy protection, etc. with the panel is a requirement to maintain a lively and healthy panel to interact with. The panel manager is involved in phases such as pre-studies and need-finding as well as test and evaluation. This role distributes information about experimental pilots externally and they also work in the background in the pilots. They plan and coordinate the interaction with the panel, they coordinate the communication between the different stakeholders involved in the process and they inform the other stakeholders of what is going on in the pilots. The last role, but perhaps the most important role we have identified is the project manager. This role is responsible for the management of a city development project as a whole, for instance, it can be a person employed by the city who is responsible for a larger development project in which the NBS is one part. This role might not be so heavily engaged in the ULL activities as such since the pilot manager usually manages these activities in communication with the project manager. This relationship is built on mutual dependencies since the ULL needs someone to drive the project, and the project manager needs an experimentation arena as well as methodological support. The project manager often has the role of being the initiator who decides on potential actors to engage in a project.
- support regional administration to conduct the process of public consultations initiate an open process of dialogue and exchange of opinions and experience between representatives of various social and professional groups. involve inhabitants, business, science at the early stage of the creation of the Air Protection Program receive deeper understanding of the local communities perspective (both needs and ideas for further development) ensure open, wide and transparent process of public consultation - no exclusion and no marginalisation strengthen the policy making process in creating regional acts and regulations
- Take this opportunity to connect with your audience, let them know what’s in your agenda, what you’re interested in collaborating in, who to contact to get in touch etc. etc.
- involve in public consultation of APP in 5 cities of Malopolska Region: Tarnów, Nowy Sącz, Chrzanów, Nowy Targ, Kraków organise the additional workshop focused on transport and mobility organise the hackathon to create best air pollution services and products conduct several meetings with local decision makers to choose the relevant city for testing the solution created during Smogathon test the winning solution in one of the cities of Malopolska promote the idea of APP goals among inhabitants and get them involved, inspired and motivated organise 2 open days to raise awareness among inhabitants on air pollution and to motivate them to change their habits – learning by doing
- (ENoLL will facilitate the Q&A section: first, going through the questions entered in the chat, then opening the floor for the audience to ask questions. You will be the one answering all questions - except, if someone is asking about when the next webinar will be held etc. about the webinar series, rather than content wise)
- (ENoLL will conclude with this slide)