WS 8 Living Lab Methodology Handbook


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4th ENoLL Living Lab Summer School

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WS 8 Living Lab Methodology Handbook

  1. 1. WS 8 Living Lab Methodology Handbook Wednesday (28/8) 11:00 - 12:30 NAD 308 The 4th ENoLL Living Lab Summer School 27th-30 August 2013 Manchester School of Arts
  2. 2. Workshop Agenda • Introduction and Background – Who we are – Botnia Living Lab – FormIT Methodology – Living Labs – Key Components and Key Principles • Working Session Focused on Key Principles – Collaborative work in smaller groups – Presentations of results • Summary and Conclusions
  3. 3. Who are we? • Anna Ståhlbröst – Researcher at LTU in Social Informatics – Research interest is Living Labs as a phenomena in innovation processes • Marita Holst – Project Manager at LTU at the Centre for Distance-spanning Technology (CDT) – Research background focused on Cross-Boundary Collaboration in Innovation Processes • Botnia Living Lab – An Open environment for human-centric ICT development – Hosted by Centre for Distance-spanning Technology at Luleå University of Technology in Sweden
  4. 4. Background and Story of Botnia Living Lab….
  5. 5. Examples of what we do at Botnia… 1. Run OUDI cases with companies and other stakeholders 2. Policy making activities like the ENoLL process 3. Knowledge-transfer: Methods and tools for user involvement in RDI- projects 4. Match-making between different players in the value chain of a IT- based service/product 5. Recruit and engage users as part of our development teams 6. Research in OUDI methods, tools and processes 7. Advisory role
  6. 6. Expected results when using Botnia Living Lab resources: • Service co-creation with users and other stakeholders • Redesign of products/services • Decisions for implementation of new functions • New target user groups  New ideas as result of user involvement  Increased knowledge among experimenters/developers  Established relations with new business partners • Faster innovation process (shortened time for development) by support from end-users for decision making
  7. 7. We offer: 1. User-involvement expertise  this resource consists of research expertise in the field of user centred design and evaluation and they support experimenters in setting up, and running user involvement activities. In practice this means that we can do:  coaching of staff who wants to perform user involvement studies.  hands-on resource for experiments with end-users in Sweden.
  8. 8. 2. Methodology for user-involvement • The FormIT methodology can support both radical and incremental innovation development by involving different users and by putting weighted emphasis on the different phases  3 cycles; concept, prototype, final solution  3 phases; appreciate, design, evaluate  3 focuses; users, business, technology • It is an iterative and interactive process • Different methods and tools are used for professional support for user-involvement. Often we combine qualitative and quantitative methods for the best results • important to recruit the right users matching the purpose of your experiment. In practice this means that we can give:  support in processes for experiments including checklists for the planning and so on. Results:  New Products and services  New knowledge  New relations We offer:
  9. 9. 3. The Botnia Living Lab Users Data Base  This is a database of 6000 creative end-users (individuals) from 18 years of age and older in Sweden. We also have access to end-users around the world via 3rd parties. The Botnia user database is currently implemented as a MySQL- database where End-user basic data for end-user involvement are stored. In practise this means that we have:  Access to 6000 individuals in Sweden from which a strategic recruitment for experiments can be done. The recruitment is based on the needs of the experiment and the individual’s personal will and opportunity to participate. We offer:
  10. 10. Botnia Living Lab create different values for different stakeholders……
  11. 11. Our track-record
  12. 12. SATIN IET ICT Labs iRoad EAR-IT AmpliFIRE Wattalyst Smart Campus Sense Smart CityCASSANDRA
  13. 13. Projekt exempel 1: CASSANDRA • CASSANDRA • RDI scope: • A software platform for modeling the energy market from an end user perspective (Decision Support System) • Project type: FP7 STREP • Project highlights/results:  First prototype of Cassandra Platform ready for use and evaluation.  Network of Interested with members from different stakeholder groups across Europe • Next step: • Usage and evaluation of platform in three pilot cases. In Homes
  14. 14. Projekt exempel 2: EAR-IT • EAR-IT ( • RDI scope: Putting ears on the Internet • Project type: FP7 STREP • Project highlights/results:  Use-cases under implementation: Sound for outdoor and indoor- environment  User-study on privacy with 1000 users in 5 countries • Next step: Real life trials starts in fall 2013 In the City
  15. 15. Projekt exempel 3: SATIN • SATIN • RDI scope:  Create a system that allows users without programming experience to develop mobile apps  Component-based programming  Inclusive design • Project type: • ERDF (Structural Funds) Project highlights/results: • Working prototype with graphical editor: • Next step:  Focus on business  Proposal ”SATIN Upgrade”  EIT ICT Labs activities for technology maturity and business precubtion A Platform
  16. 16. What is a Living Lab? A Living Lab is a user-centric innovation environment, built on realistic activities and research where all relevant partners are involved in open processes, with objective to generate sustainable values for LL partners and stake- holders.
  17. 17. What is a Living Lab? • An user involvement activity? • A end-user engagement project? • An innovation intermediary organization? • An innovation arena for organizations and their partners? • An innovation arena for employees? • Real world implementations/tests of innovations? • A research environment? • An innovation process? • An approach to innovation? • An innovation network? • A collection of services?
  18. 18. Application areas where Living Labs appear • Energy • Tourism • Food • Beer • Internet of Things • eHealth – AAL • Smart cities • Games • Ubiquitous computing • Mobile technologies • Airports • Rural development • Future Internet • Etc…
  19. 19. Related theoretical streams Living Lab Open innovation Interaction design Action research Diffusion of innovation Innovation networks Participatory design Economy And More…
  20. 20. FormIT Supports: • User involvement & influence • Real world tests • Value creation • Openness • Sustainable development • IT-service innovation/development
  21. 21. Cycle 1 – Concept Design The process of the concept design phase starts by appreciating opportunities which included: – define the scope for the process – identify the target-user group and their important characteristics – find out where these users can be found and define their role in the user involvement process – carry out needfinding studies with users – design concepts – evalute and re-design concepts with users The needs in focus here are the needs that motivate the users to buy and use a particular IT system The challenge is to generate needs users consider relevant related to the innovation, and the different expressions they may take
  22. 22. Why focus on Needs? • A need can have several solutions • The solution is not known and defined • Stimulates creativity and new thinking • More stable than trends • Gives an understanding of peoples goals, activities and context • Gives understanding for the service influence • Succeeds the end-users expectations
  23. 23. Cycle 2 – Prototype Design The second cycle, prototype design, starts with the process of identifying stakeholders’ needs in the service. That is, - when using a service, what needs are then important for the users?? As in the first iteration, this is done through a variety of data gathering methods, such as interviews and observations The challenge is to separate between needs of the service and needs in the service
  24. 24. Why Prototyping? • Cheap to start with • Fast to develop • Easy to change • Gives a common object to discuss with stakeholders • Supports the process of identifying patterns, processes and needs • Gives a foundation for the final design
  25. 25. Cycle 3 – Innovation Design The third cycle, Innovation design, starts by analysing the results from the usability evaluation in order to generate changes in the needs of and in the service. Small changes and adjustments in the needs are quite common, especially in relation to the needs in the service, as the system develops and users’ understanding of structure, content, workflow, and interface deepens. The challenge is to evaluate users’ real experiences of the final service
  26. 26. Why real world tests? • Learn about users needs and goals • Understand usage of services in everyday practice • Understand how the service fit into users technology portfolio • Real world experiences and feedback from using the service • Stimulates diffusion and adoption of innovation
  27. 27. Key principles of LL operations
  28. 28. Why Define Key Principles? • Contributes to knowledge building concerning:  what counts as Living Labs  how its operations could be conducted  how the value of these operations can be assessed • Creates best practices of Living Lab operations • Represent ONE way to look at it
  29. 29. Current trends in LL practices and research • Social Innovation • Energy and environmental research • Interaction design for public spaces • Involvement of the crowd in innovation activities • User DRIVEN innovation • Building test sites where people live • Integrating Testbeds and Living Labs • Openness; open innovation, open data, open government • Regional development and city development (Smart Cities) • IT-tools and distributed methods for Living Lab practices • Key principles and assessment criterions
  30. 30. Work in Groups • 30 minutes collaborative work in groups (5-8 people) • Discuss and define: – What do the Key Principles stand for in a Living Lab context. – Why it is important to use the Key Principles in your Living Lab Operations. – How you can use the Key Principles in Living Lab Operations • Be prepared to give a short presentation of your results.
  31. 31. Presentation of Results • 5 minutes summary of your discussion and results. – What were the main AHA-moments in the discussion? – Which were the most intreguing questions that were discussed in your group? – How will you use the Key Principles in your next Living Lab project?
  32. 32. Three Living Lab methodology handbooks are available online Peoples Voice Involving users in the development of interactive systems increases the likelihood that those systems will be useful and usable. The handbook deals with questions such as: How do we mobilize users? What motivates people to take part in the development of an innovation in their spare time? Race To Scale FormIT is a methodology for user involvement, created and tested at CDT. In this guide, specialists in user-driven innovation share their knowledge. The Living Lab Methodology Handbook This handbook is based on results from the project SmartIES and the process of using and evaluating the FormIT methodology in a Nordic cross-border pilot. The goal has been to make the Living Lab Key Principles and the application visible and easy to use. ltu/docs/livinglabsmethodologybook_web?mode=window&backgroundColor=%232 22222 For Printout versions as well as method checklists go to:
  33. 33. List of relevant references Bergvall-Kåreborn, B., Holst, M., Ståhlbröst. (2009). Concept Design with a Living Lab Approach. HICSS- 42, Big Island, Hawaii. Bergvall-Kåreborn, B., Howcroft, D., Melander- Wikman, A., Ståhlbröst, A. (2010). Participating in Living Lab: Designing Systems with Users. I: Human Benefit through the Diffusion of Information Systems Design Science Research : IFIP WG 8.2/8.6 International Working Conference, , Perth, Australia, March 30 - April 1, Berlin : Springer, 2010. s. 317-326 (IFIP International Federation for Information Processing; 318). Bergvall-Kåreborn, B., Ihlström Eriksson, C., Ståhlbröst, A., Svensson, J. (2009). A Milieu for Innovation - Defining Living Labs. The 2nd ISPIM Innovation Symposium - Stimulating Recovery - The Role of Innovation Management. New York City, USA. Bergvall-Kåreborn, B. and Ståhlbröst, A. (2009). "Living Lab - an Open and Citizen-Centric Approach for Innovation." International Journal of Innovation and Regional Development 1(4): 356-370. Holst, M., Ståhlbröst, A., Bergvall-Kåreborn, B. (2010). Openness in Living Labs - Facilitating Innovation. IRIS33. Aalborg, Denmark. Krogstie, J., Ståhlbröst, A., Holst, M., et al. (2013). Using a Living Lab methodology for developing an Energy Savings Solutions. AMCIS2013. Chicago, US. Ståhlbröst, A. (2008). Forming Future IT - The Living Lab Way of User Involvement. Department of Business Administration and Social Sciences. Luleå, Luleå University of Technology. Doctoral Thesis. Ståhlbröst, A. (2012). "A Set of Key-Principles to Assess the Impact of Living Labs." International Journal of Product Development 17(1-2): 60-75. Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008). FormIT – An Approach to User Involvement. European Living Labs - A new approach for human centric regional innovation. J. Schumacher and V.-P. Niitamo. Berlin, Wissenschaftlicher Verlag 63-76. Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008). Constructing Representations of Users Needs - A Living Lab Approach. IRIS31 - Public Systems in the Future; Possibilities, Challenges and Pitfalls, Åre, Sweden. Ståhlbröst, A. and Bergvall-Kåreborn, B. (2011). Living Labs – Real-World Experiments to Support Open Service Innovation. eChallenge2011. Fireze, Italy. Ståhlbröst, A., Bertoni, M., Følstad, A., et al. (2013). Social media for user innovation in Living Labs : a framework to support user recruitment and commitment. XXIV ISPIM conference. Helsinki, Finland. Bergvall-Kåreborn, B., Howcroft, D., Ståhlbröst, A. (Forthcoming). "Disregarding history: contemporary IS contexts and participatory design." Communication of the Association for Information Systems. Bergvall-Kåreborn, B. and Ståhlbröst, A. (2008). Participatory Design - One Step Back or Two Steps Forward. PDC 2008 Experiences and Challenges, Bloomington, Indiana, USA. Bergvall-Kåreborn, B. and Ståhlbröst, A. (2010). "User Expressions Translated to Requirement." Human Technology 6(2): 212-229. Ståhlbröst, A. (2012). Challenges with Social Media for User Involvement Innovation through Social Media, ISM 2012. A. Følstad. Oslo, Norway. Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008). FormIT – An Approach to User Involvement. European Living Labs - A new approach for human centric regional innovation. J. Schumacher and V.-P. Niitamo. Berlin, Wissenschaftlicher Verlag 63-76. Ståhlbröst, A. and Bergvall-Kåreborn, B. (2011). "Exploring Users Motivation in Innovation Communities." International Journal of Entrepreneurship and Innovation Management 14(4): 298-314. Ståhlbröst, A. and Bergvall-Kåreborn, B. (2013). Voluntary Contributors in Open Innovation Processes. Managing Open Innovation Technologies. J. S. Z. W. Eriksson Lundström, M.; Hrastinski, S.; Edenius, M.; Ågerfalk, P.J. Ståhlbröst, A., Bergvall-Kåreborn, B., Holst, M. (2009). Understanding Innovation Communities Users - Their Usage and Nature. The XX International Society for Professional Innovation Management (ISPIM) Conference. K. R. E. Huizingh, S. Conn, M. Torkkeli and I. Bitran. Vienna, Austria, Lappeenranta University of Technology Press. Ståhlbröst, A., Holst, M., et al. (2012). Users and Energy Savings - Their Perspectives and Needs. IRIS35 - Designing the Interactive Society, Sigtuna.
  34. 34. Thank You! Anna Ståhlbröst Marita Holst