This document discusses non-verbal communication and its various aspects. It defines non-verbal communication as communication transmitted without words. It then covers different types of non-verbal communication like kinesics, paralanguage, artifacts, proxemics, and chronemics. It discusses functions and characteristics of non-verbal communication. Specific aspects covered in more detail include paralanguage, proxemics, artifactual communication, and kinesics. The document emphasizes that non-verbal communication carries cultural biases and should be interpreted in context.

1. By and large, language is a tool for concealing the truth.
- George Carlin

2. NONVERBAL
COMMUNICATION

3. What you are speaks so loudly that I can’t hear what you
say.
- R. W. Emerson

4. Non-verbal Communication
 Communication
transmitted without the
use of words
 Kinesics
 Paralanguage
 Artifacts
 Proxemics
 Chronemics
 Silence

5. Functions of Non-verbal
Communication
 Substitute
 Repeat
 Complement
 Accentuate
 Contradict

6. Characteristics of Non-verbal
Communication
 Verbal and non-verbal clues co-exist
 Carry cultural bias
 Should be interpreted in context
 Can be affected
 Non-verbal clues are more reliable than verbal
clues

7. Relational aspects

8. Paralanguage
 Tone
 Pitch
 Pace
 Pauses
 Stress

9. Price, S. M., Seiler, M. J., & Shen, J. (2017). Do
investors infer vocal cues from CEOs during
quarterly REIT conference calls?. The Journal of
Real Estate Finance and Economics, 54(4), 515-
557.

10. Proxemics
 Study of space between interacting parties
 Intimate zone : 0 – 18 inches
 Friendly zone : 18” – 4 feet
 Social zone : 4 feet – 10 feet
 Public zone : over 10 feet

11. Artifactual Communication
 Communication through personal appearance
 Dress and accessories
 Social experiment - a child seeking help with different
artifacts
 Physical setting of office
 Fixed
 Semi-fixed
 Non-fixed

12. Structure and design
 Space, privacy and locational positioning of
Senior vs. Junior Employees
 Design in deciding approachability of Senior
officials
 Dormitories, hotels, hostels, residences can be
planned to encourage / discourage the occupants
to have an opportunities for social exchange and
communication.
 Bars, schools, jails etc. are being re-examined in
the light of these nputs.

13.  Designs at a nursing station
 Through the door
 Over a glass barricade
 Open access
 The more inaccessible setting decreased
interaction frequency and increased task-
oriented messages; the more accessible
setting increased interaction frequency and
increased the amount of small talk.

14. Chronemics
 Study of time and how people handle it
 Indian / German
 Time factors while dialing somebody
 Punctuality / habitual late

15. Silence
 Many a times considered to be more eloquent
than words
 Has contextual meanings

16. Kinesics
 Facial
expressions

17. Eyes
Centered Focused
Wandering Disinterested, Bored
Gazing Up Thinking
Gazing Down Shame
Gaze on the Side Guilty

18.  Postures
 Body movements
 Eye contact
 Haptics
 Gestures

21. Points to ponder
 Are you able to gaze a few items in the
settings of your colleagues’ office / house that
give you some extra inputs about that person?
 Analyse the architect of your own apartment
and office – Are you able to catch some unsaid
messages there? Are you able to trace the
reasons behind a few apparently strange
factors?

22. Thank you.