This document announces a 2-day management development program on retail banking challenges and latest trends hosted by the Center for Management Development at IBS Hyderabad. The program aims to help bank officers and others working in retail banking learn about emerging challenges and trends in areas like retail banking products, customer profiles, marketing strategies, and payments. It will use presentations, lectures, case studies and discussions led by IBS Hyderabad faculty and industry experts. Participants completing the residential program will receive a certificate and it will be held from November 16-18, 2015 at the IBS Hyderabad campus.