1. Change Concepts
What is said
may not be
Senders and
what is heard.
Receivers
Need to adapt and
avoid “one size fits
all” approach.
Realize this is not
“one & done” –
Each person has
their own pace.
Incremental vs.
Radical change
Change is a
Process
Being “right” doesn’t
equal being successful.
The right answer
is not enough
How do individuals
feel about the
change?
Resistance and
Comfort
Authority for
Change
Value Systems
Leadership is
critical. Model the
way.
How do individual
values impact
change?
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2. Filters that Influence
Career or
educational plans
What are others
saying?
Situation or
plans at home
Experience with
other changes
Can the sender
be trusted?
Is this change
aligned with my
values?
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3. Remedies that Help
Utilize preferred
message senders
Answer the WIIFM
question
Repeat key
messages often
Make yourself
available to
answer questions
Use face-to-face
communication
whenever possible
Gather and use feedback
to manage ongoing
communications
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