SlideShare a Scribd company logo
1 of 18
When  ‘soft’ is hard -  Measuring  outcomes
[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],For example:
[object Object]
[object Object]
[object Object],[object Object],[object Object],[object Object],For example:
[object Object],[object Object],[object Object]
[object Object]
[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],For example:
Can say ‘no’ if necessary Able to make new friends Ability to speak up in a group Improved confidence
[object Object],[object Object]
Two or three good  indicators  for each outcome will make them more  measurable.
They will  save you time  by doing away with ineffective measures. (This is one of  our outcomes  at Evaluation Support Scotland!)
They will make evaluation more  valid … and  valuable
Contact us ,[object Object],[object Object],[object Object],[object Object]

More Related Content

Similar to Measuring soft outcomes

Measuring KM: Measures, Targets and Rewards
Measuring KM: Measures, Targets and RewardsMeasuring KM: Measures, Targets and Rewards
Measuring KM: Measures, Targets and RewardsDavid Gurteen
 
Measuring the value of KM
Measuring the value of KMMeasuring the value of KM
Measuring the value of KMDavid Gurteen
 
The importance of understanding job satisfaction in your job search
The importance of understanding job satisfaction in your job searchThe importance of understanding job satisfaction in your job search
The importance of understanding job satisfaction in your job searchRichard Ross
 
Working For Next to Nothing?
Working For Next to Nothing?Working For Next to Nothing?
Working For Next to Nothing?John Stringer
 
How To Power Your Business Results With Accountability Measures
How To Power Your Business Results With Accountability MeasuresHow To Power Your Business Results With Accountability Measures
How To Power Your Business Results With Accountability MeasuresTamsen Garrie
 
Customer service excellence training by psl
Customer service excellence training by pslCustomer service excellence training by psl
Customer service excellence training by pslAndrew Griffiths
 
Feedback The Art And Science
Feedback   The Art And ScienceFeedback   The Art And Science
Feedback The Art And Sciencesangha
 
Disc personality test_report_achiever_2013-11-19_18.16.41
Disc personality test_report_achiever_2013-11-19_18.16.41Disc personality test_report_achiever_2013-11-19_18.16.41
Disc personality test_report_achiever_2013-11-19_18.16.41Debbie Baraona
 
St. Benedicts Customer Service
St. Benedicts Customer ServiceSt. Benedicts Customer Service
St. Benedicts Customer ServiceAnnette Ardler
 
Communication The Key To Performance
Communication   The Key To PerformanceCommunication   The Key To Performance
Communication The Key To PerformanceRobert Brudzinski
 
Coaching for maximum results - support materials
Coaching for maximum results - support materialsCoaching for maximum results - support materials
Coaching for maximum results - support materialsskluczny13
 

Similar to Measuring soft outcomes (20)

Measuring KM: Measures, Targets and Rewards
Measuring KM: Measures, Targets and RewardsMeasuring KM: Measures, Targets and Rewards
Measuring KM: Measures, Targets and Rewards
 
Measuring the value of KM
Measuring the value of KMMeasuring the value of KM
Measuring the value of KM
 
Personnel Management Rttc
Personnel Management RttcPersonnel Management Rttc
Personnel Management Rttc
 
Soft skills series Problem Solving and Listening Skills
Soft skills series   Problem Solving and Listening SkillsSoft skills series   Problem Solving and Listening Skills
Soft skills series Problem Solving and Listening Skills
 
The importance of understanding job satisfaction in your job search
The importance of understanding job satisfaction in your job searchThe importance of understanding job satisfaction in your job search
The importance of understanding job satisfaction in your job search
 
Working For Next to Nothing?
Working For Next to Nothing?Working For Next to Nothing?
Working For Next to Nothing?
 
How to give Feedback constructively and effectively?
How to give Feedback constructively and effectively?How to give Feedback constructively and effectively?
How to give Feedback constructively and effectively?
 
Attitude & effects
Attitude & effectsAttitude & effects
Attitude & effects
 
How To Power Your Business Results With Accountability Measures
How To Power Your Business Results With Accountability MeasuresHow To Power Your Business Results With Accountability Measures
How To Power Your Business Results With Accountability Measures
 
Customer service excellence training by psl
Customer service excellence training by pslCustomer service excellence training by psl
Customer service excellence training by psl
 
Helping the Helpers Professional Quality of Life Scale
Helping the Helpers Professional Quality of Life ScaleHelping the Helpers Professional Quality of Life Scale
Helping the Helpers Professional Quality of Life Scale
 
CareerReport
CareerReportCareerReport
CareerReport
 
Feedback The Art And Science
Feedback   The Art And ScienceFeedback   The Art And Science
Feedback The Art And Science
 
Disc personality test_report_achiever_2013-11-19_18.16.41
Disc personality test_report_achiever_2013-11-19_18.16.41Disc personality test_report_achiever_2013-11-19_18.16.41
Disc personality test_report_achiever_2013-11-19_18.16.41
 
St. Benedicts Customer Service
St. Benedicts Customer ServiceSt. Benedicts Customer Service
St. Benedicts Customer Service
 
Cb presentation
Cb presentationCb presentation
Cb presentation
 
Communication The Key To Performance
Communication   The Key To PerformanceCommunication   The Key To Performance
Communication The Key To Performance
 
Discovering infinite possibilities
Discovering infinite possibilitiesDiscovering infinite possibilities
Discovering infinite possibilities
 
Discovering infinite possibilities
Discovering infinite possibilitiesDiscovering infinite possibilities
Discovering infinite possibilities
 
Coaching for maximum results - support materials
Coaching for maximum results - support materialsCoaching for maximum results - support materials
Coaching for maximum results - support materials
 

Recently uploaded

8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCRashishs7044
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMintel Group
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menzaictsugar
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...ictsugar
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfRbc Rbcua
 
Chapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal auditChapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal auditNhtLNguyn9
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Kirill Klimov
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Riya Pathan
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCRashishs7044
 
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Doge Mining Website
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfJos Voskuil
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCRashishs7044
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCRashishs7044
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607dollysharma2066
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Servicecallgirls2057
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Pereraictsugar
 

Recently uploaded (20)

8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
8447779800, Low rate Call girls in Kotla Mubarakpur Delhi NCR
 
Market Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 EditionMarket Sizes Sample Report - 2024 Edition
Market Sizes Sample Report - 2024 Edition
 
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu MenzaYouth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
Youth Involvement in an Innovative Coconut Value Chain by Mwalimu Menza
 
No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...
No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...
No-1 Call Girls In Goa 93193 VIP 73153 Escort service In North Goa Panaji, Ca...
 
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...Global Scenario On Sustainable  and Resilient Coconut Industry by Dr. Jelfina...
Global Scenario On Sustainable and Resilient Coconut Industry by Dr. Jelfina...
 
APRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdfAPRIL2024_UKRAINE_xml_0000000000000 .pdf
APRIL2024_UKRAINE_xml_0000000000000 .pdf
 
Chapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal auditChapter 9 PPT 4th edition.pdf internal audit
Chapter 9 PPT 4th edition.pdf internal audit
 
Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024Flow Your Strategy at Flight Levels Day 2024
Flow Your Strategy at Flight Levels Day 2024
 
Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737Independent Call Girls Andheri Nightlaila 9967584737
Independent Call Girls Andheri Nightlaila 9967584737
 
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
8447779800, Low rate Call girls in New Ashok Nagar Delhi NCR
 
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
Unlocking the Future: Explore Web 3.0 Workshop to Start Earning Today!
 
Digital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdfDigital Transformation in the PLM domain - distrib.pdf
Digital Transformation in the PLM domain - distrib.pdf
 
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR8447779800, Low rate Call girls in Tughlakabad Delhi NCR
8447779800, Low rate Call girls in Tughlakabad Delhi NCR
 
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
8447779800, Low rate Call girls in Uttam Nagar Delhi NCR
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607FULL ENJOY Call girls in Paharganj Delhi | 8377087607
FULL ENJOY Call girls in Paharganj Delhi | 8377087607
 
Call Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North GoaCall Us ➥9319373153▻Call Girls In North Goa
Call Us ➥9319373153▻Call Girls In North Goa
 
Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)Japan IT Week 2024 Brochure by 47Billion (English)
Japan IT Week 2024 Brochure by 47Billion (English)
 
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort ServiceCall US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
Call US-88OO1O2216 Call Girls In Mahipalpur Female Escort Service
 
Kenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith PereraKenya Coconut Production Presentation by Dr. Lalith Perera
Kenya Coconut Production Presentation by Dr. Lalith Perera
 

Measuring soft outcomes

  • 1. When ‘soft’ is hard - Measuring outcomes
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Can say ‘no’ if necessary Able to make new friends Ability to speak up in a group Improved confidence
  • 14.
  • 15. Two or three good indicators for each outcome will make them more measurable.
  • 16. They will save you time by doing away with ineffective measures. (This is one of our outcomes at Evaluation Support Scotland!)
  • 17. They will make evaluation more valid … and valuable
  • 18.