This management presentation outlines the link between stress resilience and productivity in the workplace. Use this presentation to support the business case for implementing a health and wellbeing strategy and plan for your organisation.

1. 1
Resilience – what it is, why we need it and the
business case

2. Personal resilience can be described as:
2
“how you work through peak performance, busy,
stressful and high-pressure moments in life - it is not
something you are born with or not - it can develop
and grow with experience and is found in a variety of
behaviours, thoughts, actions and choices that give
you the ability to bounce back, adapt to change,
re-balance and learn from the experience to improve
personal effectiveness”

3. There’s a tsunami in my office!
3
What are my chances … of survival?

4. England versus Germany – disallowed goal
4

5. Setting off the alarm…
5

6. What drives human outputs?
6

7. The link between emotions and performance
May 2013
7
PositiveNegative
High Emotions
Survival
zone
Performance
zone
Burnout
zone
Renewal
zone
Control?
Low Emotions

8. 8
When do we stop performing?

9. • Maintaining a fast pace at home and at work
• Looking tired and/or reduced ability to relax
• Loss of clear thinking and ability to focus
• Isolating self, edgy and shut off from others
• Expressing negative emotions
• Making unhealthy lifestyle choices
• Loss of confidence
• Struggling to motivate self and others
• Struggling for perfection
• Withdrawing from colleagues
• Team conflict
9
Are your managers having “I’ve noticed”
conversations?

10. 10
What is stress doing to long-term resilience?

11. FRUSTRATION
(chaos)
HEARTRATEHEARTRATE
TIME (SECONDS)
100 –
90 –
80 –
70 –
60 –
50 –
100 –
90 –
80 –
70 –
60 –
50 –
1 50 100 150 200
APPRECIATION
(coherence)
The physical impact of emotion?
11

12. Is there an off button?
12

13. Why is finding the “off” button so important for
performance?
Anyone can become
angry … that is easy. But
to be angry with the right
person, to the right
degree, at the right time,
for the right purpose, and
in the right way … this is
not easy
Aristotle,
The Nicomachean Ethics
13

14. • You know that you’ve been hijacked when…
• Emotions overwhelm your thinking and actions
• You are thinking and acting against your own will!
• You are unable to read others’ emotions accurately
• You can’t find the right words ... (stumbling,
stuttering when you try to speak)
• You are unable to focus your thinking or actions
• Your “fight, flight or freeze” response kicks in
14
The Amygdala hijack

15. 15
Losing competitive advantage to problem-solve

16. • Recover more quickly during high-pressure and “stretch”
situations to improve bounce-back
• Manage and raise energy levels to feel better more often
• Think more clearly under pressure and use the intuitive
edge
• Enhance your communication and interpersonal
relationships
• Increase your capacity for performance and productivity
whilst maintaining balance
Builds your trust in self and others to handle life’s challenges
16
Resilience is the strategy to transform your stress
in order to …

17. How to reduce exposure
17
Physical
Taking care of
my body
Emotional
Energy giving
or draining?
Mental
Freedom &
clarity
Values
What I stand for
& believe in

18. • is almost always an emotional reaction to a situation
because your personal values have been compromised
• impacts your ability to think clearly and respond
appropriately – you are just not at your best
• directly impacts performance, health and relationships
• takes you out of optimal performance zone if you are not
able to manage the “bounce-back” factor
• directly impacts how you feel at the end of the day, your
energy and relationships
Is not good for you!
18
A stress response …

19. • Resilience enables your people to:
19
Give them an upgrade!
Perform
and feel better
in all areas of
life

20. Moving on from why to how
20
The Challenge
External pull:
Wellbeing scorecards
2020 depression could be
biggest cause of disability
(WHO)
UK falling behind Europe for
wellbeing (PWC)
Stress is the biggest
occupational health problem
in the UK
Internal push:
1 in 3 workers in danger of
burnout (Towers Watson)
1 in 4 people in any one year
will be experiencing stress
that is compromising their
mental health (25% of your
workforce)
The Solution
Lets make a start!
• Lunch and Learns
• Key-note speakers
• Master classes
• Half-day training
• Talk to your PMI providers
• 1-day programmes
• Role models
• Technology
• Leadership agenda
Critical success factors:
Practical – Relevant –
Realistic – Personal
responsibility
The Outcome
“It has given me the
confidence to handle life’s
challenges”
“It provided tactics and tools
to enable me to overcome
my stress”
“I have already been asked
to take on a more senior
role!”

21. 21
A note on bounce-back

22. • Numerous surveys are telling us stress is accelerating with few new or effective
solutions
• Traditional stress management happens away from the office
• Resilience and wellness programmes are more likely to impact high-risk behaviours
positively and are cheaper than the solution when someone has fallen ill
• Is a pro-active approach to training that can be supported by technology
• Gives the real competitive edge, helping employees sustain performance
• Gives a new perspective for problem-solving and maintaining pace
• Enhances ability to bounce back by re-balancing your emotions and physiology in order
to manage and restore energy levels
• Is an essential skill for coping with the pace of life in the 21st century
“Change is the new norm and Resilience is the new skill”
Harvard Business Review
22
Resilience vs stress management

23. 23
Is your organisation resilient or resistant to
employee wellbeing?