- Michelle Tucker is seeking a quality assurance position and has over 15 years of experience in quality compliance, document control, and administrative roles. - She has a Master's degree in Quality Assurance expected in 2018 and holds certificates in internal quality auditing, document control, and Excel for business. - Her current role as Quality Compliance Administrator since 2016 involves auditing, document control, metrics reporting, and assisting with quality procedures and external audits.

1. Michelle R. Tucker
356 Grand Blvd
Loves Park, IL 61111
(779) 200-9626
prtuck@comcast.net
EDUCATION
University of California, Dominguez Hills
January 2018 (expectedgraduationDate)
Mastersof Science in Quality Assurance
Rockford University, Rockford, IL
December2015
Bachelors of Science in Business Management
Sauk Valley Community College Dixon, IL
December2003
Associate’s Degree in the Arts
EXPERIENCE
BELCAN at UTAS
February29, 2016 - Current
QualityComplianceAdministrator
 Audit Preparation
 Change format of all JIS
 Verification of Calibration Certification
 Training as back up for Quality Clinic Lead
 Prepare Metrics and Presentation for Operations CAB and Management Review
 Document control for Operations
 Assist Quality Authority as requested
 Supports Quality Internal Audits and Procedures
 Supports Quality External Audits
 Writes audit reports, performs corrective action, and validation as needed
 Keeps records of all emails and paper work as required by company policy
 Quality SME for SAP Master Data Planning
 Input Suppliers into QIM for conversion from JDE
 Prepares monthly Metrics for Quality Clinic
 Maintain the Matrix Database of documents

2. UTAS
InternMarch 30, 2015 to February26, 2016
QualityComplianceAdministrator
End of internship;hiredatBELCAN
 Certified AS9100C Internal Quality Auditing with AS9110 (April 2015)
 Document Control for the ESBU
 Proficient in Microsoft Office
 Prepared monthly reports for Management Review
 Prepared Documents for Company Conversion from JED to SAP
 Document Format Conversion to meet Company Procedure and Policy requirements
 Prepares monthly and semi-monthly reports for CAB’s and Management Review
 Maintain the Matrix Database of documents
 Maintains Standard Work
 Supports Quality Audits and Procedures
 Writes audit reports, performs corrective action, and validation as needed
 Keeps records of all emails and paper work as required by company policy
 Scrubbed files for SAP Conversion; training in the SAP system
 Pre-Audit Preparation: Meetings, conference rooms, notification, visitor work flows,
Catering
 Input iAudits
 Verification and Validation of Audit Findings
 Assisted Quality Clinic with Calibration Reports
 Assisted Shipping and Receiving with inventory clean-up for SAP conversion
 Record Retention
 Document rewriting for Format change
 Write and maintain Standard Work
 Maintain control of documents from Central Quality and QMS with flow down as
required
 Added suppliers to SAP Database to prepare for transition
 Helped maintain matrix for all company documents
Ticomix
October2014 – March 30, 2015
AccountsPayable/Recievable
Leftto pursue InternshipatUTAS
 Accounts Payable: Contacted clients regarding their accounts
 Processed payments and invoices using Quick Books
 Prepared monthly reports
 Responded to customer calls
 Ordered office supplies and maintained a spread sheet for inventory
 Responded to billing questions
 Process 1099s
 Maintain paperless accounts payable files and records as directed

3.  Assist with month end closing
 Provide shipping support
 Complete and maintain vendor credit requests
 Processed payments and invoices through Quick Books
 Accounts Receivable: Applied payments to customer’s accounts
 Daily bank deposits
 Handled billing issues
 Ordered office supplies
 Prepared sales reports for Management review
 Greet customers, prospects, and visitors upon arrival
 First line phone reception
 Provide back up to seminars
 Accurately process invoices, daily cash receipts, and post to appropriate accounts
 Follow up on past due invoices/payments and make arrangements for payment when
necessary
 Generate accounts receivable reports for review and analysis by senior management
 Prepare, enter, and send monthly maintenance invoices
Jefco Screw and Manufacturing
March 2014 – August2014
Order Expeditor
Leftfor personal reasons
 Representative for UTAS
 Processed orders via the ALERE systemand was responsible for following parts from
production to delivery
 Rose on time deliveries from 92% to 100%
 Expedite Shipments
Attorney John Hansen, Rockford, IL
June 2009-December2010
Legal Assistant
Attorneymovedpractice toWisconsin
 Responsible for handling client calls, scheduling appointments, and preparing new client
files
 Responsible for filing, data entry, copying, receptionist, preparing legal document, and
maintaining office equipment
 Handled the ordering of office supplies, as well as training new employees

4. Dixon Public Schools, Dixon, IL
August2001-June 2007
Para-Professional
 Documented special education students and prepared class work
 Graded papers, copied files, filed paper work, set up conferences, and answered phone
calls
Veteran’s Assistance Commission, Dixon, IL
January1999-August 2001
AdministrativeAssistantto theSuperintendent
 Prepared monthly expense reports using Excel, and arranged transportation for
veterans
 Assisted veterans applying for VA Benefits, Accounts Payable, and Accounts Receivable
COMPUTER SKILLS
Machines: IBM PC Compatibles, Copiers, Fax, Scanners, Multiple phone lines
Programs: MS Word, MS Excel, MS Outlook, MS PowerPoint, Abacus, Alere,
Peachtree, MS Internet Explorer, Google Chrome, QuickBooks, JDE One World
Operating Systems: MS Vista, MS XP, Windows 7, Windows 8
Other:
Designated Scholar at Rockford University in May 2015, December 2016
Organizes public events that benefit local charities
Communicates well with both customers and employees
Maintains a 3.87 grade point average
Certified in document control February 2016
Certified in Excel for Business July 2016