- Car buying, aftermarket services, and mobility decreased due to COVID-19, with aftermarket being less affected and likely to recover faster.
- New car purchase intent is 18% below pre-COVID levels globally, with stronger decreases of around 30% in the US, UK, and Japan. Used car purchase intent is down 11% globally.
- Consumers in Germany, France, and Italy appear to be delaying purchases in hopes of subsidies, while concerns over health risks are declining across countries.
COVID-19’s uneven trajectory has created a slower-than-expected rebound in urban travel worldwide. Some mobility modes, however, are poised to exceed pre-pandemic levels. BCG provides a breakdown of recovery levels in urban mobility by region and mode--and over time.
Tips for the Food sector: To keep up with this constantly shifting consumer behavior, look for early signs by using Google Trends to see how demand for certain food products or delivery services is changing to meet people’s needs.
Tips for Travel marketers: Our APAC travel recovery itinerary revealed that people have local trips and safety in mind, so marketers should seek to provide safety information upfront and present local product offerings and fun activities.
Tips for keeping people entertained: Though some people who signed up for a new entertainment source might stay, there’s also a higher likelihood of churn when their trial period ends. If you saw an increase in people signing up for your online products and services, focus on retention to keep them coming back, especially if you offered a free trial during the pandemic.
Tips for merchants: Make sure you integrate digital payment options for your consumers. Digital payments are expected to see a continued boost post-COVID-19, and trust in e-Wallets will likely increase.
Although there is still some instability, the internet sector in SEA is set to emerge stronger than ever in a post-COVID-19 world. The digital economy remains a bright spot in a very challenging economic environment, and e-Commerce remains a key driver of growth. The biggest takeaway for brands and marketers is the need to focus on people and their changing habits online, as well as keeping up with changing trends, as we continue to understand what our new normal will look like in the future.
Radical change in racial equity is needed. In order to successfully drive that change, a holistic response is required—with attention to business drivers, teams and culture, and resources.
BCG’s 2018 global challengers—100 rapidly globalizing companies from emerging markets—are getting ahead of the competition by using digital technologies.
The value of digitally influenced spending in emerging markets will approach $4 trillion by 2022, amounting to about 50% of all retail spending in Asia, Latin America, and Africa. But the dynamics will vary widely between markets, requiring B2C companies to “de-average” their offerings in order to succeed.
Para se preparar para as mudanças de comportamento do consumidor e as novas restrições sanitárias que devem surgir no pós-pandemia, os players do mercado de aviação têm trabalhado com múltiplos cenários e avaliam que a retomada deve começar no contexto doméstico. Confira o material preparado pelos nossos sócios na apresentação do webinar "Os possíveis cenários da indústria de aviação".
The enterprise software industry is being transformed by substantial investor capital, Cloud 2.0, artificial intelligence, data protection, preferred platforms, and a talent shortage, leading stakeholders of all kinds to make big changes, and big choices.
COVID-19’s uneven trajectory has created a slower-than-expected rebound in urban travel worldwide. Some mobility modes, however, are poised to exceed pre-pandemic levels. BCG provides a breakdown of recovery levels in urban mobility by region and mode--and over time.
Tips for the Food sector: To keep up with this constantly shifting consumer behavior, look for early signs by using Google Trends to see how demand for certain food products or delivery services is changing to meet people’s needs.
Tips for Travel marketers: Our APAC travel recovery itinerary revealed that people have local trips and safety in mind, so marketers should seek to provide safety information upfront and present local product offerings and fun activities.
Tips for keeping people entertained: Though some people who signed up for a new entertainment source might stay, there’s also a higher likelihood of churn when their trial period ends. If you saw an increase in people signing up for your online products and services, focus on retention to keep them coming back, especially if you offered a free trial during the pandemic.
Tips for merchants: Make sure you integrate digital payment options for your consumers. Digital payments are expected to see a continued boost post-COVID-19, and trust in e-Wallets will likely increase.
Although there is still some instability, the internet sector in SEA is set to emerge stronger than ever in a post-COVID-19 world. The digital economy remains a bright spot in a very challenging economic environment, and e-Commerce remains a key driver of growth. The biggest takeaway for brands and marketers is the need to focus on people and their changing habits online, as well as keeping up with changing trends, as we continue to understand what our new normal will look like in the future.
Radical change in racial equity is needed. In order to successfully drive that change, a holistic response is required—with attention to business drivers, teams and culture, and resources.
BCG’s 2018 global challengers—100 rapidly globalizing companies from emerging markets—are getting ahead of the competition by using digital technologies.
The value of digitally influenced spending in emerging markets will approach $4 trillion by 2022, amounting to about 50% of all retail spending in Asia, Latin America, and Africa. But the dynamics will vary widely between markets, requiring B2C companies to “de-average” their offerings in order to succeed.
Para se preparar para as mudanças de comportamento do consumidor e as novas restrições sanitárias que devem surgir no pós-pandemia, os players do mercado de aviação têm trabalhado com múltiplos cenários e avaliam que a retomada deve começar no contexto doméstico. Confira o material preparado pelos nossos sócios na apresentação do webinar "Os possíveis cenários da indústria de aviação".
The enterprise software industry is being transformed by substantial investor capital, Cloud 2.0, artificial intelligence, data protection, preferred platforms, and a talent shortage, leading stakeholders of all kinds to make big changes, and big choices.
IBOR transition: Opportunities and challenges for the asset management industryEY
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One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
Global survey by BCG GAMMA and Ipsos finds overall optimism toward Artificial Intelligence in the workplace but large national differences and significant worries about privacy, job security, and economic equality.
BCG has launched its Telco Sustainability Index, designed to capture the four dimensions most relevant to a telco’s environmental strategy. The index tracks the company’s commitment to sustainability, its emissions intensity and that of its upstream and downstream partners, its elimination of waste, and its customer enablement.
L.E.K. Consulting recently surveyed more than 200 U.S. brand managers and packaging stakeholders at consumer packaged goods companies to understand their packaging needs and views on trends driving demand.
The survey focused on topics that include:
- Brand trends and their effect on packaging demand
- Shifts within packaging (e.g., new materials, packaging innovations)
- Perspectives on packaging demand (including forecast spend on packaging for their brands)
This Executive Insights analyzes key findings from this proprietary research
Is your energy investment strategy built on the best evidence?
As the energy sector transforms, capital and investment plans must adapt too. Is it time to review your strategies in light of global utilities investment trends? Our latest Power transactions and trends report offers insight and evidence into the major themes and emerging trends driving global power and utilities M&A. Updated quarterly, the report delivers deep insights into each major region.
Shifting Trade Rules and the Future for North America’s Auto IndustryBoston Consulting Group
Two major initiatives by the US to overhaul trade rules could have a massive impact on North America’s automotive manufacturing industry. Here’s how companies should prepare.
Independent of industry, BCG Green Ventures believes in 12 concrete opportunities the world needs to get to net zero. These are the 12 levers available for any given corporate to participate in the decarbonization economy, which we are treating as a massive value creation opportunity.
Chinese Internet Economy White Paper 2.0 - Decoding the Chinese Internet 2.0:...Boston Consulting Group
Now that China’s major online players have conquered the consumer space, they’re intent on, digitizing B2B industries and building platform-based businesses. China’s consumer internet is driving the development of the industrial internet, according to a new report by Boston Consulting Group (BCG), AliResearch and the Baidu Development Research Center. Comparing the development of China’s consumer internet and industrial internet with foreign markets for the first time, the report systematically reviews China’s internet players’ entrance into the industrial internet, revealing the unique digitalization path in China and its underlying causes.
BCG and Meta today announced the launch of a new report around the increasing influence of digital in driving media and entertainment consumption in India.
Para vencer nesse novo normal, as organizações devem prioritariamente aproveitar dados e análises para tomar melhores decisões nesse cenário de incerteza, entender seu cliente e adaptar-se rapidamente, e investir na automação como forma de ser mais eficiente e entregar mais valor.
IBOR transition: Opportunities and challenges for the asset management industryEY
EY Wealth & Asset Management explores the practical implications and the way forward for the transition to the new risk-free rates. This presentation aims to help asset managers and asset owners explore IBOR transition strategies that are compliant and future-focused.
Infrastructure Victoria - AZ/ZEV International ScanL.E.K. Consulting
InfrastructureVictoria for released the Evidence Base that will inform its advice to the Victorian Government on the infrastructure required to support automated and zero emissions vehicles. The Evidence Base includes the findings of ten projects to address key areas, including transport, energy, ICT and urban design. L.E.K. Consulting contributed to this work program, undertaking an international scan of the regulation and technical standards relating to automated and zero emission vehicle technologies.
Apache Hadoop Summit 2016: The Future of Apache Hadoop an Enterprise Architec...PwC
Hadoop Summit is an industry-leading Hadoop community event for business leaders and technology experts (such as architects, data scientists and Hadoop developers) to learn about the technologies and business drivers transforming data. PwC is helping organizations unlock their data possibilities to make data-driven decisions.
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
Global survey by BCG GAMMA and Ipsos finds overall optimism toward Artificial Intelligence in the workplace but large national differences and significant worries about privacy, job security, and economic equality.
BCG has launched its Telco Sustainability Index, designed to capture the four dimensions most relevant to a telco’s environmental strategy. The index tracks the company’s commitment to sustainability, its emissions intensity and that of its upstream and downstream partners, its elimination of waste, and its customer enablement.
L.E.K. Consulting recently surveyed more than 200 U.S. brand managers and packaging stakeholders at consumer packaged goods companies to understand their packaging needs and views on trends driving demand.
The survey focused on topics that include:
- Brand trends and their effect on packaging demand
- Shifts within packaging (e.g., new materials, packaging innovations)
- Perspectives on packaging demand (including forecast spend on packaging for their brands)
This Executive Insights analyzes key findings from this proprietary research
Is your energy investment strategy built on the best evidence?
As the energy sector transforms, capital and investment plans must adapt too. Is it time to review your strategies in light of global utilities investment trends? Our latest Power transactions and trends report offers insight and evidence into the major themes and emerging trends driving global power and utilities M&A. Updated quarterly, the report delivers deep insights into each major region.
Shifting Trade Rules and the Future for North America’s Auto IndustryBoston Consulting Group
Two major initiatives by the US to overhaul trade rules could have a massive impact on North America’s automotive manufacturing industry. Here’s how companies should prepare.
Independent of industry, BCG Green Ventures believes in 12 concrete opportunities the world needs to get to net zero. These are the 12 levers available for any given corporate to participate in the decarbonization economy, which we are treating as a massive value creation opportunity.
Chinese Internet Economy White Paper 2.0 - Decoding the Chinese Internet 2.0:...Boston Consulting Group
Now that China’s major online players have conquered the consumer space, they’re intent on, digitizing B2B industries and building platform-based businesses. China’s consumer internet is driving the development of the industrial internet, according to a new report by Boston Consulting Group (BCG), AliResearch and the Baidu Development Research Center. Comparing the development of China’s consumer internet and industrial internet with foreign markets for the first time, the report systematically reviews China’s internet players’ entrance into the industrial internet, revealing the unique digitalization path in China and its underlying causes.
BCG and Meta today announced the launch of a new report around the increasing influence of digital in driving media and entertainment consumption in India.
Para vencer nesse novo normal, as organizações devem prioritariamente aproveitar dados e análises para tomar melhores decisões nesse cenário de incerteza, entender seu cliente e adaptar-se rapidamente, e investir na automação como forma de ser mais eficiente e entregar mais valor.
Since May 2020, more Canadians are feeling more pessimistic about the economic recovery and believe COVID-19 will have a lasting impact on the economy .
These exhibits are based on survey data collected in Canada from August 14–19, 2020. Check back for regular updates on Canadian consumer sentiments, behaviors, income, spending, and expectations.
For consumers in France, inflation eclipses other sources of concern. It triggers changes in shopping behaviors as consumers seek better value for money.
French consumers’ optimism regarding the economic recovery is stable at around 14 percent—a level last seen in the depths of COVID-19 lockdowns. Top sources of concern are rising prices (cited by 54 percent), followed by the invasion of Ukraine (13 percent) and climate change (10 percent) and far ahead of COVID-19 (4 percent). Nine out of ten survey respondents perceive high price inflation in the country. These trends have implications for brand and retailer loyalty: of the 73 percent of respondents saying they have tried new shopping behaviors in the last three months, 40 percent say they purchased private labels. Household products remain the category most affected by this trading-down trend.
Automotive industry - Covid19 : How to face the crisis and build the new normalFabrizio Arena
Automotive industry is in the middle of a perfect storm.
We analyzed the current situation and provided useful insight on future scenario, in order to better understand how to face the crisis and build the “New normal”.
Feel free to contact us for any further info.
The crisis associated with COVID-19 is changing the e-commerce market. In just a few weeks, we have found ourselves in a completely new reality. For some, the pandemic is a chance for business development and gaining new market segments; for others, it has become a dramatic struggle for survival.
That's why our Codest experts dived into the market, analyzed available data, and prepared our own analysis and tips for all e-commerce companies which are struggling to win the battle with COVID-19. We released the report that is must-read for the whole industry (and not only!). It will help you understand better the current situation on the market and inspire you how to turn a threat into a success.
Consumer optimism regarding the United Arab Emirates’ economic recovery has increased significantly, but overall spending remains low as consumers adopt ways to save more.
These exhibits are based on survey data collected in the UAE from January 25 to February 10, 2021. Check back for regular updates on UAE consumer sentiments, behaviors, income, spending, and expectations.
Consumer optimism in UAE has remained steady since mid-March, but spending patterns have changed.
These exhibits are based on survey data collected in the UAE from June 16–18, 2020. Check back for regular updates on UAE consumer sentiments, behaviors, income, spending, and expectations.
As inflation rises, French consumer hopes for economic recovery wane, with optimism sinking back to the lows of lockdown. Optimism regarding the economic recovery has decreased to 14 percent in France—levels last seen in the depths of COVID-19 lockdown. Top sources of concern are rising prices, the invasion of Ukraine, and political uncertainty. Nine out of ten survey respondents perceive high price inflation in the country, and 60 percent expect prices to rise further over the next year. These trends have implications for loyalty: in the search for higher purchasing power, 69 percent of respondents have tried new shopping behaviors in the last four to six weeks. Household products remain the most impacted category, with 65 percent of consumers switching for cheaper options.
Commencis Covid-19 Playbook for Financial Services Aslı Yerci Eren
Download link for full report: https://lnkd.in/gp6xqYg
The novel coronavirus, COVID-19 has turned into a global crisis, evolving at an unprecedented speed and scale. As governments take immediate actions to cope with the outbreak, businesses are rapidly adapting to the changing needs of people, consumers and suppliers while also trying to overcome the financial and operational challenges.
As the pandemic continues, more and more industries are feeling the strain. The financial industry is certainly one of them. Whilst, the current situation is challenging for the industry, we believe that if well-handled it can also bring opportunities for innovation and long-term customer loyalty. The crisis has already revealed us that, now, more than ever, the industry must invest in digital and key critical capabilities to thrive in a post-COVID-19 world.
COVID-19 Playbook for Financial Services includes the implications of COVID-19 on financial industry, and recommendations on how banks can enhance their capabilities to survive during these rough times.
Main topics covered in this playbook are as below:
1 The impact of COVID-19 - Global Overview
2 How Banks Should Face the Crisis: COVID-19 Playbook
3 How to Invest in Digital Capabilities: Digital Roadmap
Arthur D. Little Automotive Report February 2020 Fabrizio Arena
Please take a look at our Automotive Report – February 2020 with a special focus on COVID-19 impact on OEMs production and sales
You may also find main registrations results in Europe and Italy
GroupM’s The Great Shift 2020 details the shift caused by the pandemic in four major sectors (Auto, CPG & E-comm, Telecom and Financial Services) and another (Entertainment) where the industry has gone through significant change and, as a result, we must alter the way we think of them as sources of inventory.
UK consumers are pessimistic about the economy. Rising prices and the invasion of Ukraine are top concerns, and consumers are trading down significantly.
In the United Kingdom, consumers are most concerned about rising prices and the invasion of Ukraine. Their views of the current and future state of the economy are extremely pessimistic, worse than throughout the entire COVID-19 pandemic. Spend for groceries and gasoline soared, while consumers reduced spend in non-essential categories. Almost two-thirds of consumers have assumed new shopping behaviors in the last four to six weeks, with more than four out of ten trying private label. Trade-down in retailers visited and brands is evident, with the key drivers of choice being prices and value for money.
Similar to 20200610 Covid 19 - Global Auto Consumer Insights_Wave 2 (20)
"Trans Failsafe Prog" on your BMW X5 indicates potential transmission issues requiring immediate action. This safety feature activates in response to abnormalities like low fluid levels, leaks, faulty sensors, electrical or mechanical failures, and overheating.
Comprehensive program for Agricultural Finance, the Automotive Sector, and Empowerment . We will define the full scope and provide a detailed two-week plan for identifying strategic partners in each area within Limpopo, including target areas.:
1. Agricultural : Supporting Primary and Secondary Agriculture
• Scope: Provide support solutions to enhance agricultural productivity and sustainability.
• Target Areas: Polokwane, Tzaneen, Thohoyandou, Makhado, and Giyani.
2. Automotive Sector: Partnerships with Mechanics and Panel Beater Shops
• Scope: Develop collaborations with automotive service providers to improve service quality and business operations.
• Target Areas: Polokwane, Lephalale, Mokopane, Phalaborwa, and Bela-Bela.
3. Empowerment : Focusing on Women Empowerment
• Scope: Provide business support support and training to women-owned businesses, promoting economic inclusion.
• Target Areas: Polokwane, Thohoyandou, Musina, Burgersfort, and Louis Trichardt.
We will also prioritize Industrial Economic Zone areas and their priorities.
Sign up on https://profilesmes.online/welcome/
To be eligible:
1. You must have a registered business and operate in Limpopo
2. Generate revenue
3. Sectors : Agriculture ( primary and secondary) and Automative
Women and Youth are encouraged to apply even if you don't fall in those sectors.
Welcome to ASP Cranes, your trusted partner for crane solutions in Raipur, Chhattisgarh! With years of experience and a commitment to excellence, we offer a comprehensive range of crane services tailored to meet your lifting and material handling needs.
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Your VW's camshaft position sensor is crucial for engine performance. Signs of failure include engine misfires, difficulty starting, stalling at low speeds, reduced fuel efficiency, and the check engine light. Prompt inspection and replacement can prevent further damage and keep your VW running smoothly.
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𝘼𝙣𝙩𝙞𝙦𝙪𝙚 𝙋𝙡𝙖𝙨𝙩𝙞𝙘 𝙏𝙧𝙖𝙙𝙚𝙧𝙨 𝙞𝙨 𝙫𝙚𝙧𝙮 𝙛𝙖𝙢𝙤𝙪𝙨 𝙛𝙤𝙧 𝙢𝙖𝙣𝙪𝙛𝙖𝙘𝙩𝙪𝙧𝙞𝙣𝙜 𝙩𝙝𝙚𝙞𝙧 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙨. 𝙒𝙚 𝙝𝙖𝙫𝙚 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙥𝙡𝙖𝙨𝙩𝙞𝙘 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙖𝙪𝙩𝙤𝙢𝙤𝙩𝙞𝙫𝙚 𝙖𝙣𝙙 𝙖𝙪𝙩𝙤 𝙥𝙖𝙧𝙩𝙨 𝙖𝙣𝙙 𝙖𝙡𝙡 𝙩𝙝𝙚 𝙛𝙖𝙢𝙤𝙪𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙗𝙪𝙮 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙪𝙡𝙚𝙨 𝙛𝙧𝙤𝙢 𝙪𝙨.
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20200610 Covid 19 - Global Auto Consumer Insights_Wave 2
1. CONFIDENTIAL AND PROPRIETARY
Any use of this material without specific permission of McKinsey & Company
is strictly prohibited
Updated: June 11, 2020
Results from consumer survey May 27-29, 2020
COVID-19
Auto & Mobility
Consumer Insights
2. McKinsey & Company 2
• COVID-19 is first and foremost a major humanitarian challenge. Thousands of health
professionals are battling the virus, putting their own lives at risk. Overstretched health systems will
need time and help to return to a semblance of normalcy.
• Solving the humanitarian challenge is, of course, priority #1. Much remains to be done
globally to respond and recover, from counting the humanitarian costs of the virus, to supporting
the victims and families, to finding a vaccine.
• This document is meant to help with a narrower goal: provide consumer insights during the
current COVID-19 situation. In addition to the humanitarian challenge, there are implications for
the wider economy, businesses, and employment. This document includes consumer insights from
a survey conducted between May 9-17 and May 27-29 in US, UK, DE, FR, IT, CN, JP.
3. McKinsey & Company 3
Scope of global
COVID-19 Auto
& Mobility
Consumer
Survey
Source: McKinsey Global COVID-19 Automotive Consumer Survey
Markets
7 global markets:
US, UK, DE, FR, IT,
CH, JP
Pulse Survey
5 bi-weekly waves
Wave 1: May 9-17
Wave 2: May 27-29
Respondents
>8k respondents per
wave
1k+ respondents per
market, thereof
1,000 mobility
participants1
400 car purchase
intenders2
Questions
20+ questions on
mobility behavior
20+ questions on car
purchase intent
10 questions on
aftersales behavior
10 questions on
screening, demogra-
phics, COVID-19
impact
1. Demographically representative sample of respondents between age 18-70
2. Consumers having planned or planning to buy/lease a car in the next 12 months
4. McKinsey & Company 4
Executive summary
Car
buying
After-
market
▪ Aftermarket appears stable as delayed maintenance and repair seems to be offset by additional/catch-up work
▪ Consumers anticipate to increase online ordering of parts and DIY work
Mobility ▪ Mobility decreased significantly among countries surveyed, but slowly picking up again in all regions
▪ Post-COVID-19, consumers do not expect big changes vs. pre-COVID-19; walking, biking, and micromobility might
potentially become more popular
▪ Consumers expect to shift from airplanes and trains for intercity travelling to an increased use of private vehicles
▪ A third of consumers values constant access to a private vehicle more than before COVID-19, esp. younger and female
consumers
▪ Car purchase intent stable at 18% below pre-COVID-19 level for new cars; -11% for used car; US, UK, JP c. -30%; DE and
FR recovering; CN at pre-COVID-19 level
▪ 20% of consumers in market pre-COVID-19 revoked purchase intent; 2/3 of remaining consumers delay purchase
▪ Higher income households seem less likely to revert purchase intent; demand for EVs and premium brands seems more
robust
▪ Average duration of delay is decreasing, with an increased share of consumers delaying up to 3 months
▪ Across markets, no significant increase of perceived discount levels observed yet
▪ Across markets, 20-40% of consumers plan to spend less – negative trend increasing in the US, while stabilizing in other
markets; shift between segments seem limited yet
▪ Digital becomes more important along the entire purchase funnel; less than a third of younger consumers prefer conducting
car sales & aftersales in person at a dealership
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17; May 27-29)
AS OF JUNE 10, 2020
5. McKinsey & Company 5
Car buying, aftermarket, and mobility decreased due to COVID-19 –
aftermarket less affected and likely to recover
1.Q: Before the COVID-19 / COVID-19 crisis started, how likely were you to buy a new car? 2 Q: During or after the COVID-19 / COVID-19 crisis, how likely will you be to buy a new car?
3 Q: What type of maintenance, repair and improvement work have you delayed or done additionally?
Sampled to match gen pop 18+ years within markets; individual markets weighted based on 2019 car market size, figures may not sum to 100% because of rounding
New car purchase intent1,2
Percent of respondents
69
52 53
31
31 29
Likely
Before
COVID-19
100
May 9-11 May 27-29
Very/extremely
likely
83 82
-18%
AS OF JUNE 10, 2020
Car buying Aftermarket Mobility
Plan for
next month
16%
53%
13%
70%
Up until now
17%
30%
Done additional
No changes
Delay
-4% +14%
Changes in maintenance and repair
since beginning of COVID-193
% of respondents
Change mobility mode use
% of respondents using mode ≥ once/week
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
Net impact (Δ p.p. "done add." vs "delay")
78
64 69
79
37
19 23
37
14 11 12 16
Be-
fore
crisis
Next
normal
Wave
1
Wave
2
11 9 10 12
Wave
2
Be-
fore
crisis
Wave
1
Next
normal
Private car Public transportation
Shared micromobility Car sharing
7. McKinsey & Company 7
Car purchase intent 18% below pre-COVID-19 level; used cars
demand stable at -11% (driven by CN)
1.Q: Before the COVID-19 crisis started, how likely were you to buy a new car? [used]
2 Q: During or after the COVID-19 crisis, how likely will you be to buy a new car? [used]
Sampled to match gen pop 18+ years within markets; individual markets weighted based on 2019 car market size
New cars Used cars
Change in %
AS OF JUNE 10, 2020
Car purchase intent vs. pre-COVID-19 level 1,2
Percent
69
52 53
31
31 29
Before COVID-19 May 9-17 May 27-29
100
83 82
-18%
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
57
48 43
43
40 46
May 27-29Before COVID-19 May 9-17
89
100
89
-11%
w/o China 78%
Very/extremely likelyLikely
8. McKinsey & Company 8
New car purchase intent ~-30% vs. pre-COVID-19 in US, UK, JP; DE
and FR recovering; CN -9% vs. pre-COVID-19
1. Q: BEFORE the COVID-19 crisis started, how likely were you to purchase or lease a new or used vehicle within the next 12 months?
2. Q: Given TODAY’S situation, how likely are you to purchase or lease a new or used vehicle within the next 12 months?
Purchase intent new cars vs. pre-COVID-19 level 1,2
Percent
74
30
19
38
31 36
26
32
34
26
30
27
Mar
28-
29
Apr
2-5
Before
COVID-
19
Apr
16-
19
May
9-11
May
27-
29
100
62
53
64
60
64
-36%
Likely Very/extremely likely Change in %
73
41
48
27
22
22
100
70
Before
COVID-
19
63
May
9-11
May
27-29
-30%
FranceGermany ItalyUKUSA China Japan
70
43
34 34
46
58
30
32
25
34
33
26
Before
COVID-
19
Apr
16-
19
Mar
28-
29
Apr
2-5
May
11-
13
May
27-
29
100
75
58
68
79
84
-16%
61
22 24 20
37 36
39
33
40
28
37 39
Mar
28-
29
Before
COVID-
19
Apr
16-
19
Apr
2-5
May
11-
13
100
May
27-
29
55
64
48
75 75
-25%
AS OF JUNE 10, 2020
73 68
60
27
30
31
Before
COVID-
19
May
14-15
91
May
27-29
100 98
-9%
60
37 37
40
38 36
Before
COVID-
19
May
14-15
74
May
27-29
100
73
-27%
67
38
28
16
46
59
33
20
23
38
44
37
57
Before
COVID-
19
Apr
2-5
Mar
28-
29
Apr
16-
19
May
15-
17
May
27-
29
100
51 54
89
96
-4%
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
9. McKinsey & Company 9
Used car purchase intent decreased stronger than NC in DE and FR;
less decrease in US
1. Q: BEFORE the COVID-19 crisis started, how likely were you to purchase or lease a new or used vehicle within the next 12 months?
2. Q: Given TODAY’S situation, how likely are you to purchase or lease a new or used vehicle within the next 12 months?
3. For wave 2 included consumers interested in both new and used cars
4. Results less significant as small sample size
Change in %
FranceGermany ItalyUKUSA China3 Japan4
AS OF JUNE 10, 2020
Purchase intent used cars vs. pre-COVID-19 level 1,2
Percent
51
24
37
24 30 32
49
41
48
35
30 27
59
Before
COVID-
19
May
27-
29
Mar
28-
29
Apr
2-5
60
Apr
16-
19
May
9-11
100
65
85
59
-41%
Likely Very/extremely likely
47
39 37
53
34 39
77
Before
COVID-
19
73
100
May
9-11
May
27-29
-23%
65
37 35
23
31 34
35
48
21
58 39 37
Before
COVID-
19
May
27-
29
Mar
28-
29
May
11-
13
69
Apr
2-5
Apr
16-
19
100
85
56
81
71
-29%
43
16
26
16
30
23
57
43
50
35
41 54
Apr
2-5
Before
COVID-
19
Mar
28-
29
Apr
16-
19
100
May
11-
13
May
27-
29
60
76
51
72
77
-23%
64 62
50
36 39
52
Before
COVID-
19
May
14-15
101
May
27-29
100 102
+2%
54
39
50
46
65
50
104
May
27-29
Before
COVID-
19
May
14-15
100100
0%
53
35
28 25
36 32
47
38
39 48
53
46
Before
COVID-
19
Mar
28-
29
Apr
16-
19
Apr
2-5
May
15-
17
May
27-
29
100
73
67
73
89
78
-22%
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
10. McKinsey & Company 10
US and Asia consumers express increased preference for used cars
Purchase intent for new car vs. used car vs. considering both 1
Indexed to pre-COVID-19 value (=100)
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
AS OF JUNE 10, 2020
1. Weighted based on 2019 new car sales
50
80
70
60
100
110
90
Pre-COVID-19 Wave 2Wave 1
New car Considering bothUsed car
70
50
60
80
90
100
110
Pre-COVID-19 Wave 1 Wave 2
50
60
100
90
70
80
110
Pre-COVID-19 Wave 1 Wave 2
US Europe Asia
11. McKinsey & Company 11
Across markets, higher income households seem less likely to
revise their purchase intent
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 27-29); respondents who didn't share the income category were excluded
AS OF JUNE 10, 2020
FranceGermany ItalyUKUSA China Japan
53
70 73
47
30 27
Cancellation
Low Medium High
No cancellation
Cancellation by household income, Percent of respondents (100% = Planned to buy pre-COVID)
58 57 58
42 43 42
Low Medium High
61
71
86
39
29
14
Low Medium High
73 74
92
27 26
8
Low Medium High
50
66
84
50
34
16
HighLow Medium
80
90 91
20
10 9
MediumLow High
68 72
79
32 28
21
HighLow Medium
12. McKinsey & Company 12
Among surveyed countries, demand for EVs and premium brands
seems more robust
Percent of initial purchase intenders that now have no further intent
AS OF JUNE 10, 2020
Note. Excluding mHEV; respondents count into each category they were interested in (multiple answers possible)
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
Combustion
engine
1820
-1
Hybrid
17
20
-3
15
Wave 1 Wave 2
EV
19
-3
19 18
Premium
-1
Volume
Wave 1 Wave 2
22 22
0
Cancellation by engine preference Cancellation by brand preference
Percent of initial purchase intenders that now have no further intent
13. McKinsey & Company 13
Average duration of delay is decreasing, with an increased
share of consumers delaying up to 3 months
1. Q: BEFORE the COVID-19 crisis started, when would you have likely made your next vehicle purchase (or lease)?
2. Q: Given TODAY’S situation, when do you think you are likely to make you next vehicle purchase (or lease)?
3. Question under footnote 1 and 2 answers “No longer planning on buying or leasing a vehicle” and “Not sure” have been excluded
AS OF JUNE 10, 2020
Duration of delay1,2,3
Percent of respondents
39
51
48
38
10 9
7 to 9 months
May 9-11
3 2
May
27-29
10 months or more
4 to 6 months
Up to 3 months
JapanChinaItalyFranceGermanyUKUS
34
43
48
44
14
13
4 1
May 9-11 May
27-29
46 45
40 41
13 12
1
May
11-13
2
May
27-29
44
49
42
37
11 12
3
May
15-17
3
May
27-29
31 33
48 45
18 17
May
27-29
3 4
May
11-13
57 55
36 35
6 9
May
15-17
1 1
May
27-29
40
35
38 46
19 16
May
15-17
3 3
May
27-29
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
14. McKinsey & Company 14
Consumers in DE, FR, IT seem to be holding out for subsidies
while health concerns decline
1. Q: Which of the following reasons best describes why you have decided to delay your purchase (or lease) of a new vehicle? Please select one
AS OF JUNE 10, 2020
Purchase delay reasons 1
Percent of respondents
10 9
45
39
45
52
May
27-29
May 9-11
Economics
Health
Subsidies
JapanChinaItalyFranceGermanyUKUS
5
10
47
46
48 45
May 9-11 May
27-29
21 19
29
26
51 55
May
11-13
May
27-29
12
21
35
30
54
49
May
15-17
May
27-29
14
22
31
22
55 56
May
11-13
May
27-29
6 9
40
39
54 52
May
15-17
May
27-29
6
36
33
58
63
May
15-17
4
May
27-29
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
15. McKinsey & Company 15
Consumers do not observe increased discount levels yet
18
24
31
26
32 34
11
10
7 5
May 9-11 May
27-29
Slightly lower
Significantly higher
Slightly higher
In line
with pre-crisis
level
Significantly lower
Observed discount levels compared to pre-crisis levels1, Percent of respondents
1. Q: Have you observed any changes in offered price discounts for purchasing or leasing a new or used car over the last 2 weeks compared to levels before the COVID-19 outbreak?
Note: Answer “I did not observe/research any price discounts” excluded
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 9-17, May 27-29)
AS OF JUNE 10, 2020
JapanChinaItalyFranceGermanyUKUS
18 14
33
31
34
41
11 13
4 2
May 9-11 May
27-29
13 11
23
20
44
49
15 18
6 3
May
27-29
May
11-13
16 17
29 23
38
41
13 16
4 4
May
11-13
May
27-29
18 15
23 27
31 33
19 15
8 10
May
27-29
May
15-17
8 6
29
22
37
40
21
29
5 4
May
15-17
May
27-29
6 6
18 17
58 60
16 14
2 3
May
27-29
May
15-17
Net score
Δ Higher vs lower
-35-31 -30-37 -6-65-11-10-16 -18-14 -20-28
16. McKinsey & Company 16
A third of consumers plans to spend less on their next vehicle
than planned before crisis – negative trend increasing in the
US, while stabilizing in other markets
Change in planned vehicle spending vs. pre-COVID-19 1
Percent of respondents
1. Q: Given TODAY’S situation, how did the total value of the vehicle you are considering purchasing or leasing changed?
2. Includes Germany, UK, France and Italy
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 27-29)
AS OF JUNE 10, 2020
22
29
May 9-11 May 27-29
+7 p.p.
13 11
-1 p.p.
65 60
-5 p.p.
Increase
No change
Decrease
31 27
May 9-11 May 27-29
-4 p.p.
6 6
0 p.p.
63 66
+3 p.p.
38 36
May 9-11 May 27-29
-2 p.p.
14 13
-2 p.p.
47 51
+4 p.p.
Net score
Δ Increase vs
decrease
-9 -18 -25 -21 -24 -23
US Europe Asia
17. McKinsey & Company 17
34
40 39
22
23 28
45
37 33
By phone
with dealer /
E-mail or fax
to dealer
In person at
car dealership
May 27-29Previous
purchase
May 9-11
Website /
Mobile app
Preferred interaction mode for purchasing next car and for last car purchased 1,2
Percent of respondents
1. Q: When you LAST TIME purchased or leased a car/serviced a car, which of the following sources/channels did you predominately use?
2. Q: For your PLANNED/NEXT vehicle purchase/leased/car service, which of the following sources/channels would you prefer to use?
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 27-29)
Preference for digital/remote channels is increasing in US
and Europe, while already being more common in Asia
31 34 35
21
22 24
48 43 41
May 27-29Previous
purchase
May 9-17
38 39 39
34 34 32
29 27 29
May 27-29Previous
purchase
May 14-15
US Europe Asia
AS OF JUNE 10, 2020
19. McKinsey & Company 19
Changes in maintenance and repair since beginning of COVID-191
% of respondents
On average, ~15% of consumers plan to postpone maintenance &
repair, a quarter plan to do additional work
AS OF JUNE 10, 2020
1 Q: What type of maintenance, repair and improvement work have you delayed or done additionally?, figures may not sum to 100% because of rounding.
2 Net impact is calculated by subtracting the % of respondents stating they have delayed service & maintenance work from the % of respondents stating they have done additional maintenance work
Net impact2
+39
Source: McKinsey Global COVID-19 Automotive Consumer Survey (May 27-29)
- 6
- 327%43%30%Plan for next month
Up until now 10%16% 74%
Delay No changes Done additional
Up until now
28%52%20%Plan for next month
14%73%13%Up until nowUp until now
+39
Plan for next month 7% 26%67%
85%Up until now 7% 9%Up until now
32%51%17%Plan for next month
Up until now 16% 11%74%Up until now
50%12% 38%Plan for next month
13%56%31%Up until nowUp until now
33% 49%18%Plan for next month
34%34%Up until now 32%Up until now
19%70%Plan for next month 11%
Up until now 6%84%10%Up until now
+39;
+1
+39
+2
+39
- 5
+39
- 17
+39
+2
+39
- 4
+39
+8
+39
+19
+39
+16
+39
+25
+39
+31
+39
+8
Net impact
Wave 12
+39
- 6
- 11+39
+39
- 3
+39
+1
+39
- 6
+39
- 18
+39
+3
+39
- 5
+39
+5
+39
+16
+39
+15
+39
+24
+39
+34
+39
+10
21. McKinsey & Company 21Source: McKinsey Center for Future Mobility
Since the COVID-19 outbreak, mobility decreased significantly in
countries surveyed, with trips slowly picking up again in all regions
1. Q: Given TODAY’S situation, how has your mobility changed since the outbreak of COVID-19?
2. US, UK, Germany, Italy, France, China, Japan
3. Total (significant) mobility decrease Wave 2 vs. Wave 1
Aggregated2
-26 -28
-46 -39
272
Wave 1
6
Wave 2
+5
Results of wave 1 (May 9-18) and wave 2 (May 27-29)
Mobility pattern changes (number and length of trips) since the outbreak of COVID-191
Number of respondents, in percent
Significantly increase
Significantly decreaseSlightly increase
Slightly decrease
▪ Currently 67%
decrease in
mobility pattern,
recovering at 5
p.p. vs. two
weeks ago
▪ Germany and
China show the
highest
recovery rate,
while the US is
still close to
levels of the
COVID outbreak
x Mobility recovery3, in p.p.
-28 -28
-41 -39
2
Wave 1
34 7
Wave 2
+2
-18 -19
-53 -50
2
Wave 2
24
Wave 1
4
+4
-29 -29
-33 -26
Wave 2
413
Wave 1
1
+7
-21 -29
-66 -53
22 1
Wave 1
2
Wave 2
+5
-20 -25
-58 -50
224 4
Wave 1Wave 2
+3
18 22
-30 -33
-39 -29
3
Wave 1
3
Wave 2
+7
-33 -31
-30 -26
4 224
Wave 1 Wave 2
+6
AS OF JUNE 10, 2020
22. McKinsey & Company 22
Walking / biking and micromobility potentially becoming more
popular in the modal mix of the "next normal"
Source: McKinsey Center for Future Mobility
Usage of transportation modes on a regular basis1,2
Number of respondents stating at least weekly, in percent
1 Q: Before/today/when you return to "next normal", how often did/do you/do you expect to use the following modes of transportation?
2. Once or more than once per week, aggregated results from US, UK, Germany, Italy, France, China and Japan
78
64
69
79
Before crisis
Wave 1
Return to
"normal life"
Wave 2
+5
37
19
23
37
+3
61
57
60
67
+3
14
11
12
16
+1
11
9
10
12
+1
14
10
12
15
+1
Private car Public transport
Walking or biking
with private bike
Micromobility (e.g.,
e-scooter, e-bike)
Car sharing
(e.g., ShareNow)
Ride hailing (e.g.,
Uber, Lyft, taxis)
Trends
emerging
in the
“next
normal”
Potential long-lasting effects as cities
might extend measures beyond lock-
down to reduce traffic and air pollution
Potential recovery
as curfews are
lifted; strict
hygiene protocols
to be installed
As ride hailers take physical
measures to reduce risk of infection
(e.g. protective shields), demand will
likely rebound again
Car usage may decrease
in city centers as cities
disincentivize private
vehicle ownership (e.g.,
inner-city bans,
congestion charges)
Results of wave 1 (May 9-18) and wave 2 (May 27-29)
▪ Respondents
expect an
increased
usage of
walking /
biking and
micro-
mobility when
returning to
“normal life”
▪ Private car
usage picked
up fastest
over the last 2
weeks, in
absolute terms
▪ Walking /
biking almost
back to a pre-
crisis level
x Mobility recovery, in p.p.
Mobility usage pre-
vs. post-crisis
Mobility usage
during crisis
AS OF JUNE 10, 2020
23. McKinsey & Company 23Source: McKinsey Center for Future Mobility
In countries surveyed consumers expect to shift from airplanes and
trains for intercity travelling to an increased use of private vehicles
Change of mode for intercity travelling when returning to "next normal" vs. habits before COVID-19 outbreak1
Number of respondents2, in percent
Airplane
Train
Private
vehicle
1 Q: After you return to next normal, how do you think travelling between cities will change compared to before the COVID-19 outbreak?
2. Consumers that have not used this mode of transportation before the COVID-19 outbreak excluded of scope of country
27
-40 -33 -42 -31 -42 -45 -49 -39
1417 17 141412 17
Increased usage Decreased usageResults of wave 1 (May 9-18) and wave 2 (May 27-29)
Aggregated
result3
30
-33 -31 -34 -20 -34 -32 -40 -33
131718 1618 18 14
32 31 24 23 41 28
50
27
-9-10-14-13 -12 -14 -17-16
AS OF JUNE 10, 2020
24. McKinsey & Company 24Source: McKinsey Center for Future Mobility
The importance of direct access to a private vehicle has increased,
especially amongst younger and female consumers
Willingness to pay for electric vehicles (in percent relative to ICE)
By age
Importance of constant access to a private vehicle1
Number of respondents, in percent
1. Q: How has the importance of having constant access to a private vehicle changed since the COVID-19 outbreak?
2. Aggregated results from US, UK, DE, IT, FR, CH, JP
Results of wave 1 (May 9-18) and wave 2 (May 27-29)
32
-17
Increased usage Decreased usage
Aggregated
result2
42
33
24
-19 -16 -18
18-34 35-54 55-70
By gender
34 30
-17 -18
MaleFemale
▪ Majority of
respondents value
constant access to
a private vehicle
more than before
the COVID-19
outbreak
▪ Increased
importance of
constant access to a
private vehicle with
highest relevance
amongst younger
and female
consumer
AS OF JUNE 10, 2020