This document provides an introduction to enterprise systems, including ERP, SCM, and CRM systems. It defines enterprise systems as software that ensures information sharing across business functions and management levels. ERP systems integrate business units and processes. An SCM system supports procurement, production, and delivery. A CRM system integrates customer-facing processes like sales, marketing, and support. The document discusses the purpose, components, benefits, and challenges of implementing these enterprise systems.
Create and Simplify Flexible Order Management with IBM OMSPerficient, Inc.
Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.
In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:
-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization
This presentation describes the state of Accounts Payable and uncovers the paradigm shift underway. With greater integration with the procure-to-pay (P2P) process, expect a more connected, automated, and transparent operation. Find out how the Tradeshift platform is designed for the new world of P2P.
This report examines options for procure-to-pay operations with a focus on improving Procure-to-Pay (P2P) process through a transformational approach that meets an organization’s procure-to-pay operations objectives. Authored by the Account Payables Network and sponsored by Datamatics Global Services. Visit http://www.datamatics.com
Establishing integrated end-to-end processes is a top priority for many companies. However, most have disconnected sourcing, purchasing, and accounts payable processes. This creates challenges such as decreased efficiency and reduced stakeholder satisfaction.
This report explores how building a procure-to-pay process with a well-defined strategy and governance can provide your company with the foundation to realize significant benefits such as reduced staffing levels, improved liquidity, and increased savings. To learn more about how to adopt leading procure-to-pay practices, contact us at info@scottmadden.com.
Procure to Pay Transformation.
--
Presentation originally made at the SMART Supply Chain Conference, June 2013. This transformation won the Award for Procurement Excellence.
The presentation is Copyright protected and is for information purposes only and may not be reproduced in any form without written permission of authors.
Create and Simplify Flexible Order Management with IBM OMSPerficient, Inc.
Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.
In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:
-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization
This presentation describes the state of Accounts Payable and uncovers the paradigm shift underway. With greater integration with the procure-to-pay (P2P) process, expect a more connected, automated, and transparent operation. Find out how the Tradeshift platform is designed for the new world of P2P.
This report examines options for procure-to-pay operations with a focus on improving Procure-to-Pay (P2P) process through a transformational approach that meets an organization’s procure-to-pay operations objectives. Authored by the Account Payables Network and sponsored by Datamatics Global Services. Visit http://www.datamatics.com
Establishing integrated end-to-end processes is a top priority for many companies. However, most have disconnected sourcing, purchasing, and accounts payable processes. This creates challenges such as decreased efficiency and reduced stakeholder satisfaction.
This report explores how building a procure-to-pay process with a well-defined strategy and governance can provide your company with the foundation to realize significant benefits such as reduced staffing levels, improved liquidity, and increased savings. To learn more about how to adopt leading procure-to-pay practices, contact us at info@scottmadden.com.
Procure to Pay Transformation.
--
Presentation originally made at the SMART Supply Chain Conference, June 2013. This transformation won the Award for Procurement Excellence.
The presentation is Copyright protected and is for information purposes only and may not be reproduced in any form without written permission of authors.
Transformation, Spend Control & eProcurement – Putting Strategy into ActionJon Hansen
eWorld Purchasing & Supply Conference
Day 2 - September 29th, 2010
12:00 to 12:30 PM Transformation, Spend Control & eProcurement – Putting Strategy into Action
Overview:
In this session we look at achieving efficiency gains and ROI with industry best practice in spend control and eProcurement.
Hear first-hand about emerging practice in spend control and eProcurement and how it can transform your procurement operations, improve efficiencies and deliver cash release savings.
The session will explore:
• Insights from the UK’s leading and most recent spend control projects
• Purchasing policy adherence and contract compliance
• Techniques to enhance procurement capacity and management of key supply markets
• Focus areas for planning future spend control initiatives
Speaker:
Joe Taylor, Director of Solutions, PROACTIS
E Procurement Explained, Need, Key Features, Benefits and Case Studies:
1. E-Procurement in Government of Andhra Pradesh, India
2. E-Procurement by Indian Railways
3. IBM's B2B e-Procurement
4. Rolls Royce e-Procurement
5. Hewlett-Packard’s e-Procurement System
Future of Indirect Purchasing - Shifting to New Process and Technology Bill Kohnen
History shows that any level of focus on Indirect Purchasing can identify significant savings
Disruptive changes across many indirect spend categories have Chief Purchasing Officers refocusing on indirect spend. The biggest opportunities in next 5 years will come from an approach using both expert category managers and cloud based software as service tools.
Transitioning to a new software or platform for your business can be a challenging decision. However, when it comes to an eSourcing platform, the benefits definitely outweigh the challenges. From streamlining your business, to improving internal communication, eSourcing platforms like FlexRFP (TM) can greatly benefit your business.
Asug aut mi new realities of aftermarket 2016 0310 v fWilliam Newman
Presentation to the ASUG Michigan Automotive SIG panel on preliminary findings from SAP and AASA aftermarket survey conducted in 4Q2015, preview of hybris Automotive
CPQ - Configure, Price and Quoting ExcellenceBearingPoint
Realizing all potentials of the CPQ Excellence will lead to
reduced process complexity with direct impact on time,
cost and risk. Main key performance indicators will be
both higher win rates of your offers, as well as lower
quotation throughput times. CPQ Excellence takes
advantage of potentials in a systematic configuration,
pricing, and quotation process in a complex
business environment.
Bista Solutions has a number of years of expertise in analyzing the requirements of organizations and developing applications to meet their business needs. We are also “Gold Partners” of ProcessMaker with a number of successful BPM implementations under our belt. We work with you to critically analyze the business processes you have in place and find ways of making them more efficient.
We also study the software systems which are in use and recommend a solution based on your existing infrastructure.We assure you with the best of our services with support and successful implementation of your business process across systems, including human resource, finance, Purchase, Administration and other customized process implementation.
Most sourcing organizations focus on direct procurement, potentially overlooking indirect procurement and missing key opportunities to reduce spend. As indirect purchases increasingly become a larger percentage of overall spend, for many organizations, indirect procurement can be a diamond in the rough. This article makes the arguement that the value of indirect procurement should not be overlooked.
Transformation, Spend Control & eProcurement – Putting Strategy into ActionJon Hansen
eWorld Purchasing & Supply Conference
Day 2 - September 29th, 2010
12:00 to 12:30 PM Transformation, Spend Control & eProcurement – Putting Strategy into Action
Overview:
In this session we look at achieving efficiency gains and ROI with industry best practice in spend control and eProcurement.
Hear first-hand about emerging practice in spend control and eProcurement and how it can transform your procurement operations, improve efficiencies and deliver cash release savings.
The session will explore:
• Insights from the UK’s leading and most recent spend control projects
• Purchasing policy adherence and contract compliance
• Techniques to enhance procurement capacity and management of key supply markets
• Focus areas for planning future spend control initiatives
Speaker:
Joe Taylor, Director of Solutions, PROACTIS
E Procurement Explained, Need, Key Features, Benefits and Case Studies:
1. E-Procurement in Government of Andhra Pradesh, India
2. E-Procurement by Indian Railways
3. IBM's B2B e-Procurement
4. Rolls Royce e-Procurement
5. Hewlett-Packard’s e-Procurement System
Future of Indirect Purchasing - Shifting to New Process and Technology Bill Kohnen
History shows that any level of focus on Indirect Purchasing can identify significant savings
Disruptive changes across many indirect spend categories have Chief Purchasing Officers refocusing on indirect spend. The biggest opportunities in next 5 years will come from an approach using both expert category managers and cloud based software as service tools.
Transitioning to a new software or platform for your business can be a challenging decision. However, when it comes to an eSourcing platform, the benefits definitely outweigh the challenges. From streamlining your business, to improving internal communication, eSourcing platforms like FlexRFP (TM) can greatly benefit your business.
Asug aut mi new realities of aftermarket 2016 0310 v fWilliam Newman
Presentation to the ASUG Michigan Automotive SIG panel on preliminary findings from SAP and AASA aftermarket survey conducted in 4Q2015, preview of hybris Automotive
CPQ - Configure, Price and Quoting ExcellenceBearingPoint
Realizing all potentials of the CPQ Excellence will lead to
reduced process complexity with direct impact on time,
cost and risk. Main key performance indicators will be
both higher win rates of your offers, as well as lower
quotation throughput times. CPQ Excellence takes
advantage of potentials in a systematic configuration,
pricing, and quotation process in a complex
business environment.
Bista Solutions has a number of years of expertise in analyzing the requirements of organizations and developing applications to meet their business needs. We are also “Gold Partners” of ProcessMaker with a number of successful BPM implementations under our belt. We work with you to critically analyze the business processes you have in place and find ways of making them more efficient.
We also study the software systems which are in use and recommend a solution based on your existing infrastructure.We assure you with the best of our services with support and successful implementation of your business process across systems, including human resource, finance, Purchase, Administration and other customized process implementation.
Most sourcing organizations focus on direct procurement, potentially overlooking indirect procurement and missing key opportunities to reduce spend. As indirect purchases increasingly become a larger percentage of overall spend, for many organizations, indirect procurement can be a diamond in the rough. This article makes the arguement that the value of indirect procurement should not be overlooked.
Traction Forge: Transformational Manufacturing StrategyBraden Ford
Today’s manufacturing organizations are facing a major transition; the pivot from “Cost per Unit” to “Customer Centric”. The focus is no longer on “faster and cheaper” but on “customer experience”. Learn how manufacturing companies are successfully transitioning to customer centric organizations.
Introducing Business Agility and Governance to Your Customer CommunicationsPrecisely
It’s challenging for organizations to quickly update communications to meet customer needs while still complying with regulatory requirements. It takes most organizations up to three months to make simple updates to customer communications. With Forbes research indicating that 90% of customers expect an omnichannel experience, and 88% expecting their interactions across channels to be consistent this challenge is amplified.
Join this on-demand webinar to learn:
• The impact of disparate data and communications systems on your bottom line
• How an integrated customer engagement platform can reduce compliance errors while simultaneously providing a better customer experience
• How you can reduce customer communication updates from 90+ days down to less than 1 day
ERP in logistics and supply chain management
Value chain analysis , understanding, ERP system in logistics, software as a service, supply chain solutions through erp
Businesses always face changing conditions. Any manufacturer who seeks to enable dynamic operations needs to ensure their technology platform is connected and rich with functionality, is flexible enough to meet changing business needs and covers the entire spectrum of operations. Manufacturers across India are implementing and making the most of enterprise solutions for ERP, CRM, mobile apps and IoT, collaboration platforms and analytical tools. Not only do these focus on the external needs of the marketplace and the existing customer-base, but they also drive innovation and productivity internally within businesses.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
This is a presentation by Dada Robert in a Your Skill Boost masterclass organised by the Excellence Foundation for South Sudan (EFSS) on Saturday, the 25th and Sunday, the 26th of May 2024.
He discussed the concept of quality improvement, emphasizing its applicability to various aspects of life, including personal, project, and program improvements. He defined quality as doing the right thing at the right time in the right way to achieve the best possible results and discussed the concept of the "gap" between what we know and what we do, and how this gap represents the areas we need to improve. He explained the scientific approach to quality improvement, which involves systematic performance analysis, testing and learning, and implementing change ideas. He also highlighted the importance of client focus and a team approach to quality improvement.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2. Agenda
• Wrap up: electronic and mobile commerce
• What: an introduction to enterprise systems
• What an ERP system is?
• What an SCM system is?
• What a CRM system is?
• Suggested materials for further discussion
5. Types of electronic and mobile commerce
BY PHYSICAL LOCATIONS
• Pure e-commerce
• Partial e-commerce (Click & Mortar)
• Brick & Mortar
BY INTERACTIONS
• Business-to-Business (B2B)
• Business-to-Customer (B2C)
• Customer-to-Customer (C2C)
Alibaba.com (B2B) ; Tmall.com (B2C); Taobao (C2C)
6.
7.
8. GROUP ASSIGNMENT
Types: IS Diary – O4
Topics: E-commerce
How to:
1. Read the case study on Wayfair.com
2. Browse Wayfair.com website
3. Answer the following questions:
a) List 4 (four) strategies that Wayfair can apply to increase visitors using its e-commerce portal!
4. Update your SWAY before the next meeting starts!
LINK
https://intip.in/2019ISCONCEPTBANKING
https://intip.in/2019ISCONCEPTMANUFACTURES
https://intip.in/2019ISCONCEPTOILANDGAS
https://intip.in/2019ISCONCEPTTELECOMMUNICATION
10. Introduction
• Enterprise
Large organization such as multinational corporation, university,
hospital, research laboratory, or government organization
• Enterprise system
Ensures information can be shared across all business functions and all
levels of management to support the running and managing of a
business
• Examples of Enterprise Systems
• ERP: enterprise resource planning systems
• CRM: customer relationship management systems
• SCM: supply chain management systems
11. SAP ERP
• Company chooses and
integrates building blocks:
• SAP R/3 (Real-TimeTier 3),
• SAP ECC (ERPCentral
Component), or
• SAP S/4 (Business Suite 4).
• SAP ERP contains of
technical and functional
SAP Modules/Components
Source: https://inui.io/sap-modules-components/
14. Enterprise Resource Planning
• Enterprise resource planning (ERP)
• Set of integrated programs that manage an internal
company’s vital business operations for an entire multisite,
global organization
• Provides software applications to coordinate activities of
functional units
• Business process
Set of coordinated and related activities that takes one or more
kinds of input and creates an output of value to the customer of
that process
17. Benefit of ERP
• Quality and efficiency
Helps improve the quality and efficiency of customer service, production, & distribution by
creating a framework for integrating and improving internal business processes
• Decreased Costs
Reductions in transaction processing costs and hardware, software, and IT support staff
• Decision support
Provides cross-functional information on business performance to assist managers in
making better decisions
• Enterprise agility
Results in more flexible organizational structures, managerial responsibilities, and work
roles
18. Pros and Cons ERP
ADVANTAGESOF ERP
• Improved access to data for operational
decision making
• Elimination of costly, inflexible legacy
systems
• Improvement of work processes
• Upgrade of technology infrastructure
DISADVANTAGESOF ERP
• Expense and time in implementation
• Difficulty implementing change
• Difficulty integrating with other systems
• Difficulty in loading data into new ERP
system
• Risks in using one vendor
• Risk of implementation failure
19. Causes of ERP Failure
• Reengineering, Hardware, Software, Data
Conversions including:
• Underestimating the complexity of the
planning, development, and training required
• Believing everything the software vendors
and/or consultants say
• Training and Change Management,
including:
• Failure to involve affected employees in the
planning & development phases and change
management programs
• Trying to do too much, too fast
• Insufficient training
22. Supply Chain Management (1)
• SCM system:
• A cross-functional enterprise system that uses IT to help support
& manage the links between some of a company’s key business
processes and those of its suppliers, customers, & business
partners.
• A system that includes:
• Planning, executing, and controlling all activities involved in raw
material sourcing and procurement
• Converting raw materials to finished products and warehousing and
delivering finished product to customers
25. Focus of SCM
• Helps a company get the right products to the right
place at the right time, in the proper quantity and at
an acceptable cost.
• Estimating demmand, control inventory, and
improve the network of relationships with partners
26. Benefits and Challenges
• Can provide faster, more accurate order processing,
reductions in inventory levels, quicker time to market,
lower transaction and materials costs, & strategic
relationships with suppliers
• Just InTime (JIT); Fast Moving Parts
https://www.youtube.com/watch?v=-2huDogfXS8
27. Causes of Failure SCM
• Lack of proper demand planning knowledge, tools, and
guidelines
• Inaccurate or overoptimistic demand forecasts
• Inaccurate production, inventory, and other business data
• Lack of adequate collaboration
30. Customer Relationship Management (1)
• Provide the customer with a single, complete view of
the company and its extended channels.
• A cross-functional business application that integrates
and automates many customer serving processes in sales,
direct marketing, account and order management, and
customer service and support.
• Create an IT framework that integrates all these
processes with the rest of a company’s business
operations.
• Example: Siebel vs salesforce.com
31. Customer
Relationship
Management (2)
Key features of a CRM system:
Contact management, Sales management,
Customer support, Marketing automation,
Analysis, Social networking, Access by
smartphones, Import contact data
33. The Phases of CRM
• Acquire (new customers)
By doing a superior job of contact management, sales
prospecting, selling, direct marketing, & fulfillment.
• Enhance (customer satisfaction)
By supporting superior service from a responsive networked team
of sales and service specialists.
• Retain (your customers)
Help identify and reward your most loyal, profitable customers.
35. 35
CRM - sales
• Cross-selling
• Promoting accessories related to the current choice
• e.g. a cell phone purchase + extra charger
• “Do you want fries with that?”
• Buy ‘A’ offer another ‘B’
• Predict the behavior of end customer → data mining model in back-end system
• Need good communication
• Up-selling
• Promoting a better version of the current choice
• e.g. cell phone → sophisticated video phone
• “Do you want to supersize that?”
• Amount → more and more or high spec
36. Benefits of CRM
• Allows a business to identify and target their best
customers
• those who are the most profitable to the business
• so they can be retained as lifelong customers for greater
and more profitable services.
• Enables real-time customization and
personalization of products and services based on
customer wants, needs, buying habits, and life cycles.
37. Failures of CRM
• Over 50% of CRM projects did not produce the
results that were promised.
• 20% of business surveyed reported that CRM
implementation had damaged long-standing
customer relationship.
• Due to lack of understanding & preparation.
40. Recommended sources of learning
• [ARTICLE] CRM Done Right
https://hbr.org/2004/11/crm-done-right
• [ARTICLE] Alphabet Soup, Oh My!WhatYou Really Need to
Know About ERP vs CRM
https://www.softwareadvice.com/resources/erp-vs-crm/
42. Useful readings
• Information Concepts (pp. 356)
Ralph Stair, and George Reynolds. (2010). Part 3 :
Business Information Systems, Chapter 9: Enterprise
Systems
43.
44. anisah@is.its.ac.id
check our annual conferences at www.isico.info | www.sesindo.org
DEPARTMENT OF INFORMATION SYSTEMS | INSTITUT TEKNOLOGI SEPULUH NOPEMBER
