Ann-Marie Almeida provides her contact information and objective of succeeding in a profit-driven environment. She has over 10 years of experience in roles such as reservation agent, administrative assistant, fraud prevention specialist, and member services representative. She also coordinates volunteer projects as a project leader.

1. Ann-Marie Almeida
13584 Turtle Marsh Loop #132
Orlando, Fl 32837
321-960-6325
annmariealmeida@live.com
OBJECTIVE
To demonstrate success in a profit driven environment where my earning potential is determined by my motivation to
succeed.
EXPERIENCE
06/2015 to present Equity Lifestyle Properties Orlando, FL
RESERVATION AGENT
Scheduling camping resort reservations, processing credit card payments, refunds, and price rate changes, applying
discounts and finding values to acquire bookings, up selling memberships
01/2015 to 06/2015 Perfect Petroleum Orlando, FL
ACCOUNTS PAYABLE/ADMINISTRATIVE ASSISTANT
Ordering fuel shipments for a specialized set of customer accounts on a daily basis, customer service for fuel station
owners billingand ordering needs, generating reports in customized application, email correspondence, creating and
reconciling accounts payable statements, invoice review for payment approval on accounts for freight billing multiple
accounts managed meeting weekly deadlines, credit card rewards adjustment to receivable accounts
5/28/2008 TO 10/31/2014 SunTrust Bank, Inc. Orlando, FL
FRAUD PREVENTION AND CLAIMS SPECIALIST
Deposit fraud detection with time sensitive recommendations sent for account closure. independent telecommuting
role protecting accounts and personal banking information, credit and debit card security, interview fraud victims for
claims of credit, debit and check fraud, responsible for knowledge of regulatory compliance issues and related
disclosure requirements, testing on policy, procedure, and compliance issues with record indicating “exceeds
standards” , technical proficiency in MS Office, mastered us of multiple customized systems for financial institutions,
quality and efficiency scored and monitored with excellent results with 100 Client satisfactions surveys consistently
received through the life of the program
8/1/2006 TO 8/1/2007 Healthfirst Management Inc. Lake Mary, FL
MEMBER SERVICES REPRESENTATIVE
Client support for Medicare HMO
Member services for retiree demographic explaining concepts of open enrolment compliance, providing account
maintenance including provider changes, billing and claims inquiries, coordinate with other departments to resolve
client and provider issues
EDUCATION
2011 Kaplan University Davenport IA
AAS PARALEGAL STUDIES Suma cum Laude

2. VOLUNTEER EXPERIENCE:
9/1/2013 TO PRESENT Hands on Orlando Orlando, FL
PROJECT LEADER
Coordinates project participation on volunteer projects for recipient agency needs, supervise 3-25 Volunteers,
orientating and assigning tasks to complete time limited project objective, record for quality and efficiency completing
all tasks ahead of schedule, authorizing volunteer hour verification and addressing needs and concerns of recipient
agency, reporting outcomes of project objectives for statistical use