2015 kcsae 101 emerging issues panel
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This document summarizes emerging issues for associations discussed at a presentation. The main points are: 1) Associations must adapt to changing expectations and look at everything differently due to new realities like forced changes, different member expectations, and creating meaningful value. 2) External trends like humanization, responsible consumption, and collaborative culture are impacting associations. Technology is also shifting roles from support to collaboration and requiring management of internal and customer-facing systems. 3) Associations can operate virtually without physical offices by leveraging technologies like cloud services, video conferencing, and mobile devices. This provides flexibility but also challenges with perceptions and infrastructure.
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2015 kcsae 101 emerging issues panel
- 1. Emerging Issues for Associations April 14, 2015
- 2. Trevor Mitchell, CAE Executive Director, Membership & Technology ARMA International Kent Van Amburg, CAE Executive Director American Society of Baking
- 3. Today’s Topics • The “good old days” are gone • New Reality: • Forced to look at everything differently • People have different expectations • Creating meaningful Value Prop • Today • External trends impacting associations • Impact of Technology • New look of “office” • How to look forward
- 4. External Trends Impacting Associations • Humanize Organizations • Sympathetic Pricing • Self-Tracking • Driven • Responsible Consumption • Radical Openness • Hashtags • Collaborative Culture • Crowdsourcing
- 5. The Major Technology Shift • Role shift from support to collaborative • Manage 2 sets of systems • Internal Infrastructure • Customer Experience • Corporate Innovation Pushes Demands • 24/7 World is the New Normal Association TechnologyCustomer
- 6. No Bricks, No Mortar, No Problem Kent Van Amburg, CAE American Society of Baking
- 9. Standard Association Models STAND ALONE AMC – ASSOCIATION MANAGEMENT COMPANY
- 11. CARBONITE RING CENTRAL FREE CONFERENCE CALL.COM Dropbox SKYPE IPHONES PO BOXES TECHNOLOGY MAKES IT POSSIBLE
- 12. AMANDA TAWNEE DARLA KENT VENDORS Membership Development Meetings Website Governance Accounting Newsletters Market Place Young Professionals Affiliations Graphic Design Committees Hotel Relations Social Media Strategic Planning Printing Email Blasts Innovations Program Technology Hall of Fame Bookkeeping ROLES AND RESPONSIBILITIES
- 13. FLEXIBILITY
- 15. Advantages
- 16. DISADVANTAGES
- 17. TRUST
- 18. How to Sell Your Board
- 22. Hours at Work vs Hours Working
- 25. ANOTHER DAY IN THE OFFICE
- 26. Keeping your finger on the Pulse • How do we keep our finger on the pulse? • Implications for budgeting, staffing, infrastructure • How do YOU? If you aren’t now, how do you begin?
- 27. Thank you and good luck in your career Resources: • CIO Magazine - http://www.cio.com/ • Road to Relevance and Race to Relevance (Amazon and ASAE) • Your association management colleagues! Trevor Mitchell: trevor.mitchell@armaintl.org Kent Van Amburg: kvanamburg@asbe.org
Editor's Notes
- We are going to talk about Managing and Recruiting and maximizing your volunteers.
- We are going to talk about Managing and Recruiting and maximizing your volunteers.
- Humanize organizations Gore replace the idea of bosses as mentors Whole foods treat customer with respect and meaningful information for value Zappos how do we creat a humanize level of interaction Sympathetic pricing - flexible and imaginative discounts that help ease lifestyle pain points, Self-tracking Driven - culture of purpose + inspired action Responsible consumption Radical openness - building bridges and collaboration Hashtags - rise in these in summer as when most new ad campaigns launch Collaborative culture - sharing economy + social value Crowdsourcing Micro work - minute workers, mturk, odesk Escape - desire to let go and loose
- We are going to talk about Managing and Recruiting and maximizing your volunteers.
- We are going to talk about Managing and Recruiting and maximizing your volunteers.
- We are going to talk about Managing and Recruiting and maximizing your volunteers.