Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Leveraging Collaboration for Innovation
Jan 2015SharePoint Saturday | Denver, CO
Technology is being used to disrupt and reinvent
entire Markets, Products and Services in ways never
thought of years prio...
Executive Surveys
CEO’s …
~90% site INNOVATION led growth
as a top strategic priority
Sources: BCG, Forbes
4
90%
Executive Surveys
CIO’s …
66% see COLLABORATION
as key to driving INNOVATION
5
66%
Innovation Roadblocks
6
Myopic
Leadership
• Vision
• Strategies
• Priorities
• Silos
• Staff
• Funding
• Incentives
• Time...
Barriers to Innovation
7
Connected Vehicles
8
Connected Appliances
9
Connected Businesses
10
Collaboration & Innovation 11
Satya Nadella
CEO Microsoft
Source: DigitalTrends
“Our industry does
not respect tradition
…...
Agenda
• The Basics
• The Case
• The Stories
• The Culture
• The Next Steps
12
Agenda
• The Basics
• The Case
• The Stories
• The Culture
• The Next Steps
13
What is Innovation
“Innovation is finding a
new and better way to
meet your clients’
needs.”
Source: 7 Forces of Business ...
Innovation is Problem Solving
Entrepreneurship Collaboration
Invention
15
Innovation Myths
• It’s A Management Thing
• It Requires A Special Degree (ie; MBA)
• It’s Someone Else’s Job Role & Respo...
Innovation End Game
18
Functional
Innovation
Progress
Innovation
Emotional
Innovation
It’s About Working Better Together
Management
Employees
Partners Experts
19
It’s About Your Mission & Vision
20
Build A Better Light Bulb Challenge
21
Characteristics of Innovation
• Relevant
• Rebel Mindset
• Messy Process
• Customer Focused
• Creative Ideas
22
23
Types of Innovation
#1 - Disruptive
• Grace Choi – 3D Printed Makeup
• Now at ~57,000,000 views
24
Types of Innovation
#2 - Incremental
25
Agenda
• The Basics
• The Case
• The Stories
• The Culture
• The Next Steps
26
Why Innovate
27
“Business As Usual”
28
“Innovation is foresight with hindsight.”
“Business As Unusual”
29
Why Innovate
Source: HBR.org (Sept 2014)
Competitive Forces
U.S. Patent
Applications
(over last 50 yrs.)
Global Startups
(...
Why Innovate
Technology Forces
31
Why Innovate
Social Forces
32
Build A Better Light Bulb Challenge
Vision
• Light without electricity
Objectives
• Provide stable power source
• Reduce e...
Agenda
• The Basics
• The Case
• The Stories
• The Culture
• The Next Steps
35
Michelin PAX Tire System
The Next Brilliant Idea
• Early 1990’s
• Run-Flat Tire
• Invented TPMS
• 125 Miles @ 55 MPH
• Res...
Michelin PAX Tire System
Blind Spots
• Service Stations
• Customer Experiences
Source: TheWideLens
Great
Ideas
Great
Execu...
Source: CNN.com
39
Beyond Movie Rentals
Moving Beyond Movie Rentals
40
Using Big Data To Engage Customers
Moving Beyond Movie Rentals
41
Keep Moving … Keep Swimming
Innovation Is Ongoing
“My dear, here we must run as fast as we can just to stay in one place.
...
Agenda
• The Basics
• The Case
• The Stories
• The Culture
• The Next Steps
43
Culture of Innovation
Consider The Whole Ecosystem 44
“Find Your Blind Spots” 45
Culture of Innovation
“Find Your Blind Spots”
Perceptions
• Bugs in lights are not
recommended
Implications
• May imply to clients that
other ar...
“Diversity Is Key” 48
Culture of Innovation
50
Culture of Innovation
“Focus” 51
Culture of Innovation
52
Culture of Innovation
“Walk In Another’s Shoes” 53
Culture of Innovation
“Learn To Be Vulnerable” 54
Culture of Innovation
“Where Are You” 55
Culture of Innovation
“Identify Root Cause” 56
Culture of Innovation
Define The Parameters/Boundaries
• Time (Necessity)
• Cost (Affordability)
• Resources (Power, Materials)
• Location (Remo...
58
Culture of Innovation
59
“Embrace Failure”
Culture of Innovation
60
“Separate Operations from Innovation”
Culture of Innovation
61
Waze App: Social & Gamification
Culture of Innovation
Agenda
• The Basics
• The Case
• The Stories
• The Culture
• The Next Steps
62
More Power Than a 50 Watt Bulb“Change One Life … Then The World”
Alfredo Moser's invention is lighting up the world. In 20...
Voice Of The Customer (VOC)
64
In 1994, the director of Corporate New
Ventures at Procter & Gamble asked the right
questio...
65
A team of ethnographic researchers set out to watch how
people cleaned their kitchen floors, and they discovered …
• Mo...
Source: Webrtcworld
66
They reviewed the videos back at the office and
arrived at their epiphany moment …
• Half of the st...
67
Source: Swiffer
Voice Of The Customer (VOC)
68
Infrastructure Innovation
Infrastructure leaders believe that constant innovation represents their only chance of
meeti...
69
Efficiency Innovation
70
Process Innovation
Problem: Declining Customer Satisfaction
Symptoms: Delays in Prescription Fulfillment Process
Key Common Questions Not Ans...
Innovation Framework: Effectuation
Innovation Framework: Effectuation
Innovation Framework
Open Innovation In Action
… And That’s What You Have To Figure Out
Just One Thing
Source: City Slickers
The Secret To Innovation
Just One Thing
P & G Swiffer Sweeper
The Secret To Innovation
Just One Thing
Tesla Electric Cars
The Secret To Innovation
Just One Thing
CVS Prescriptions
The Secret To Innovation
Just One Thing
FarmLogs Farm Management
The Secret To Innovation
Just One Thing
Alfredo Moser Plastic Light Bulb
The Secret To Innovation
Resources
85
• The Wide Lens: Book
• Innovators DNA: Book & Web Site
• Innovators Dilemma: Book & Web Site
• Innovators Me...
Upcoming SlideShare
Loading in …5
×

Leverage Collaboration for Innovation - SPS Denver 2015 UPDATED

1,085 views

Published on

Business Leadership, User Engagement and a Culture that believes Risk & Failure point in the same direction as Success are all crucial for Innovation to flourish in any Business or Personal venture. Learn about the barriers, the case, the stories and the next steps to move your business, partners, suppliers, etc. to a Culture of Challenged Open Driven Innovation.

Published in: Technology
  • Be the first to comment

Leverage Collaboration for Innovation - SPS Denver 2015 UPDATED

  1. 1. Leveraging Collaboration for Innovation Jan 2015SharePoint Saturday | Denver, CO
  2. 2. Technology is being used to disrupt and reinvent entire Markets, Products and Services in ways never thought of years prior. • Social-ability of Technology (ie; Tribes) • Access-ability of Technology (ie; Mobile) • Use-ability of Technology (ie; Persona) • Extend-ability of Technology (ie; Cloud) • Connect-ability of Technology (ie; Internet of Things)
  3. 3. Executive Surveys CEO’s … ~90% site INNOVATION led growth as a top strategic priority Sources: BCG, Forbes 4 90%
  4. 4. Executive Surveys CIO’s … 66% see COLLABORATION as key to driving INNOVATION 5 66%
  5. 5. Innovation Roadblocks 6 Myopic Leadership • Vision • Strategies • Priorities • Silos • Staff • Funding • Incentives • Time • Measurements • Failure • Framework • Centralized Control • Infrastructure • Pride • Support • Culture
  6. 6. Barriers to Innovation 7
  7. 7. Connected Vehicles 8
  8. 8. Connected Appliances 9
  9. 9. Connected Businesses 10
  10. 10. Collaboration & Innovation 11 Satya Nadella CEO Microsoft Source: DigitalTrends “Our industry does not respect tradition … it only respects innovation.”
  11. 11. Agenda • The Basics • The Case • The Stories • The Culture • The Next Steps 12
  12. 12. Agenda • The Basics • The Case • The Stories • The Culture • The Next Steps 13
  13. 13. What is Innovation “Innovation is finding a new and better way to meet your clients’ needs.” Source: 7 Forces of Business Mastery Tony Robbins 14
  14. 14. Innovation is Problem Solving Entrepreneurship Collaboration Invention 15
  15. 15. Innovation Myths • It’s A Management Thing • It Requires A Special Degree (ie; MBA) • It’s Someone Else’s Job Role & Responsibility • It Takes Too Much Time • It Consumes Too Much $$$ 16
  16. 16. Innovation End Game 18 Functional Innovation Progress Innovation Emotional Innovation
  17. 17. It’s About Working Better Together Management Employees Partners Experts 19
  18. 18. It’s About Your Mission & Vision 20
  19. 19. Build A Better Light Bulb Challenge 21
  20. 20. Characteristics of Innovation • Relevant • Rebel Mindset • Messy Process • Customer Focused • Creative Ideas 22
  21. 21. 23
  22. 22. Types of Innovation #1 - Disruptive • Grace Choi – 3D Printed Makeup • Now at ~57,000,000 views 24
  23. 23. Types of Innovation #2 - Incremental 25
  24. 24. Agenda • The Basics • The Case • The Stories • The Culture • The Next Steps 26
  25. 25. Why Innovate 27
  26. 26. “Business As Usual” 28
  27. 27. “Innovation is foresight with hindsight.” “Business As Unusual” 29
  28. 28. Why Innovate Source: HBR.org (Sept 2014) Competitive Forces U.S. Patent Applications (over last 50 yrs.) Global Startups (over last 50 yrs.) Global Economic Competition Increased From 100k to 600k Per Year Increased From 10M to 100M Per Year Alibaba (China) vs. Amazon (U.S) Success: Ability to manage uncertainties in new ways 30
  29. 29. Why Innovate Technology Forces 31
  30. 30. Why Innovate Social Forces 32
  31. 31. Build A Better Light Bulb Challenge Vision • Light without electricity Objectives • Provide stable power source • Reduce electrical bills 34 Focus • Sunlight • Available recyclable materials Boundaries • No electricity available • Sustainable materials • Low/No maintenance
  32. 32. Agenda • The Basics • The Case • The Stories • The Culture • The Next Steps 35
  33. 33. Michelin PAX Tire System The Next Brilliant Idea • Early 1990’s • Run-Flat Tire • Invented TPMS • 125 Miles @ 55 MPH • Researchers, Designers, Engineers Partners, Competitors, Dealers Benefits • Safety • Affordable • Efficient & Convenient 37
  34. 34. Michelin PAX Tire System Blind Spots • Service Stations • Customer Experiences Source: TheWideLens Great Ideas Great Execution Great Distribution Network Service Stations Special Equipment Customers $$$ Replacement Tires Discontinued Tires In 2008 38
  35. 35. Source: CNN.com 39
  36. 36. Beyond Movie Rentals Moving Beyond Movie Rentals 40
  37. 37. Using Big Data To Engage Customers Moving Beyond Movie Rentals 41
  38. 38. Keep Moving … Keep Swimming Innovation Is Ongoing “My dear, here we must run as fast as we can just to stay in one place. And if you wish to go anywhere, you must run twice as fast as that.” Lewis Carroll, Alice in Wonderland 42
  39. 39. Agenda • The Basics • The Case • The Stories • The Culture • The Next Steps 43
  40. 40. Culture of Innovation Consider The Whole Ecosystem 44
  41. 41. “Find Your Blind Spots” 45 Culture of Innovation
  42. 42. “Find Your Blind Spots” Perceptions • Bugs in lights are not recommended Implications • May imply to clients that other areas of the operations are messy as well 46 Culture of Innovation
  43. 43. “Diversity Is Key” 48 Culture of Innovation
  44. 44. 50 Culture of Innovation
  45. 45. “Focus” 51 Culture of Innovation
  46. 46. 52 Culture of Innovation
  47. 47. “Walk In Another’s Shoes” 53 Culture of Innovation
  48. 48. “Learn To Be Vulnerable” 54 Culture of Innovation
  49. 49. “Where Are You” 55 Culture of Innovation
  50. 50. “Identify Root Cause” 56 Culture of Innovation
  51. 51. Define The Parameters/Boundaries • Time (Necessity) • Cost (Affordability) • Resources (Power, Materials) • Location (Remote, Populated) • Sustainability (Frugal) • Long-Term Maintenance (Dependable) • Markets (Target Audiences) 57 Culture of Innovation
  52. 52. 58 Culture of Innovation
  53. 53. 59 “Embrace Failure” Culture of Innovation
  54. 54. 60 “Separate Operations from Innovation” Culture of Innovation
  55. 55. 61 Waze App: Social & Gamification Culture of Innovation
  56. 56. Agenda • The Basics • The Case • The Stories • The Culture • The Next Steps 62
  57. 57. More Power Than a 50 Watt Bulb“Change One Life … Then The World” Alfredo Moser's invention is lighting up the world. In 2002, the Brazilian mechanic found a way to light his house during the day without electricity Source: BBC 63 Build A Better Light Bulb Challenge
  58. 58. Voice Of The Customer (VOC) 64 In 1994, the director of Corporate New Ventures at Procter & Gamble asked the right question … “There has got to be a better way to clean a floor. Current mops are the cleaning equivalent of the horse drawn carriage – where’s the car?”
  59. 59. 65 A team of ethnographic researchers set out to watch how people cleaned their kitchen floors, and they discovered … • Most people swept their floors before they mopped • People assemble a system of largely unbranded products to get the job done • Mops worked mostly by the adhesion of dirt to the mop and people seemed to spend almost as much time rinsing their mop as they did cleaning the floor • People wore old clothes when they were cleaning because it was a dirty job Voice Of The Customer (VOC)
  60. 60. Source: Webrtcworld 66 They reviewed the videos back at the office and arrived at their epiphany moment … • Half of the steps related to cleaning the floor • Half of the steps related to cleaning the mop Voice Of The Customer (VOC)
  61. 61. 67 Source: Swiffer Voice Of The Customer (VOC)
  62. 62. 68 Infrastructure Innovation Infrastructure leaders believe that constant innovation represents their only chance of meeting user expectations and business demands within budgetary constraints. • Deploy a consistent technology platform, rather than stitching together a jumble of legacy systems • Cloud Computing – private, public, virtual, platform services • Data Access & Analytics – low cost storage, platform services for crunching massive structured and unstructured data • Unified Communications – voice, video, email, chat • Mobility – provide ease of use for BYOD (phone, tablets, laptops, etc.)
  63. 63. 69 Efficiency Innovation
  64. 64. 70 Process Innovation
  65. 65. Problem: Declining Customer Satisfaction Symptoms: Delays in Prescription Fulfillment Process Key Common Questions Not Answered Up Front - Have You Changed Jobs Root Cause: The Insurance Check was happening after the customers left the pharmacy Impact: 4,000 CVS Pharmacies in U.S. Process Innovation
  66. 66. Innovation Framework: Effectuation
  67. 67. Innovation Framework: Effectuation
  68. 68. Innovation Framework
  69. 69. Open Innovation In Action
  70. 70. … And That’s What You Have To Figure Out Just One Thing Source: City Slickers The Secret To Innovation
  71. 71. Just One Thing P & G Swiffer Sweeper The Secret To Innovation
  72. 72. Just One Thing Tesla Electric Cars The Secret To Innovation
  73. 73. Just One Thing CVS Prescriptions The Secret To Innovation
  74. 74. Just One Thing FarmLogs Farm Management The Secret To Innovation
  75. 75. Just One Thing Alfredo Moser Plastic Light Bulb The Secret To Innovation
  76. 76. Resources 85 • The Wide Lens: Book • Innovators DNA: Book & Web Site • Innovators Dilemma: Book & Web Site • Innovators Method: Book & Web Site • Innovators Solution: Book & Web Site • Innovators Prescription: Book & Web Site • A Liter of Light • Grace Choi – 3D Printed Makeup • Effectuation • The Future of Innovation • Pera Training Case Studies • McKinsey Insights & Publications • Innovation-Framework • People & Innovation • CVS Innovation • Crowdsourcing Open Innovation Kerry Dirks Twitter …… @kerdirks LinkedIn …. kerdirks Blog ……….. kerdirks.wordpress.com Email ……… kerdirks@yahoo.com Thank You

×