This document summarizes Get Satisfaction's activities and achievements in 2014. It discusses how community support became more mainstream with the growth of mobile, social, and subscription-based businesses. Get Satisfaction expanded its large customer base across many industries and saw existing customers extend their use of community support to new products, geographies, divisions, and use cases. The platform was advanced to simplify community setup and engagement, and a new customer success model was launched focused on onboarding, outreach, community health reviews, and best practices.