Carl Kottis is a results-oriented professional with experience in customer service, sales, collections, and negotiations. He has over 10 years of experience in banking and financial services, consistently providing excellent customer service and successfully resolving complex problems. Kottis is skilled in areas such as collections, sales, communication, problem-solving, and account management. He currently works at Chase Bank in their auto customer service department, helping customers and resolving any issues.

1. Carl Kottis
799 Stonehenge Way, Palm Harbor, FL 34683
(727) 488-8122 ~ ckottis@yahoo.com
NEGOTIATOR– CUSTOMER SERVICE – SALES
Results oriented professional, strategic and team player. Proven success with collections, resolving
complex problems all while providing the highest level of customer satisfaction. Ready to work
with colleagues to successfully achieve and surpass goals and expectations.
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AREAS OF EXPERTISE & KEY STRENGHTS
Success with Collections
Consistently Providing Excellent Customer Service
Sales, Contracts and Legal Documentation
Effective Communicator
Very Strong Work Ethic and Time Management Skills
Account Management and Strong Computer Skills
Marketing Social Media Networking
Problem Solving Skills
Accuracy and Attention to Details
Computer Skills
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PROFESSIONAL EXPERIENCE
Chase Bank, Tampa, FL 2014-current
Auto Customer Service
 Provide exceptional customer service to our customers
 Resolve conflicts and manage customer expectations
 Determine customer needs and provide appropriate solutions through relationship building
 Document customer account activities
 Conduct research as needed per accounts
Chase Bank, Tampa, FL 2013-2014
Student Loans Collections Department (High Risk Accounts)
 Collected on Student loans 30-120 days past due.
 Identified, initiated, and facilitated resolution of customer issues.
 Performed skip-tracing techniques to locate customers to collect debt.
 Ability to initiate telephone inquiries using standard scripts and procedures.
 Skilled in preventing losses, controlling delinquent balances and collecting delinquent
accounts.
 In-depth knowledge of collection practices, regulations and procedures
 Strong analytical and problem solving skills.
 Highly skilled in gathering, compiling, and maintaining basic credit information.

2. Chase, Tampa, FL 2011-2013
Home Equity Loss Mitigation
 Served as the primary contact for customers and approved third parties; including but not
limited to investors and attorneys, trustees and courts.
 Accountable for communicating the Chase and Investor-specific documentation
requirements to the customer.
 Handled inbound and outbound phone calls managing call times.
Chase Bank, Tampa, FL 2010-2011
Collections Department
 Collected on HELOC, 30 to 120 days past due accounts.
Today’s Staffing Agency
Capital One Auto Finance, Tampa, FL 2008-2010
Call Center Associate
 Achieved top performance in Mid- Stream Collections consistently.
 Achieved top level performance in Skip Tracing Department.
 Successfully maintained and managed individual account queues.
 Successful at contacting repossession customers to resolve delinquent accounts.
 Successfully negotiating with customers to maximize collections efforts and achieve
company goals to minimize charge offs and mitigate losses.
 Developed strong customer service skills and tactics skip tracing in a compliant legal
environment.
Spherion Staffing
Harte Hanks, Clearwater, FL 2007-2008
Inside Sales Associate
 Accomplished successful result with Customer Service/Inside Sales – calling on major bank
customers.
 Achieved results negotiating with customers to refinance their home mortgage, consolidate
their debt and open home equity lines of credit.
Keller Williams, Georgia & Florida 2006-2007
Real Estate Sales Associate
 Successful sales of residential and commercial properties
The Hackett Team, Alpharetta, GA 2006-2007
Administrative Assistant
 Proficiently organized and prepared real estate contractsfor property closings.
 Maintained and organized files on open properties, closed transactions and pending deals.
 Ability to manage multiple tasks and focus on details.

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EDUCATION & LICENSES
University of Arkansas – Little Rock, AR Bachelor Degree in Political Science
Florida Real Estate Salesperson License
Georgia Real Estate Salesperson License
Successfully completed any and all assigned Chase required and authorized training certifications
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PROFESSIONAL ASSOCIATIONS/COMMUNITY ACTIVITIES
National Association of Realtors, Florida Association of Realtors, and Pinellas Realtor
Organization Member
Holy Trinity Greek Orthodox Church: Member and Volunteer