2014 DELEGATE
ORIENTATION
Enhancing property values and
creating quality of life through
recreation, community events, and
leadership.
HRCA Mission Statement
Vision
Building a lifestyle you want to live
Flowchart
Board of Directors
Backcountry Planning
Areas Committee
DRC, Finance,
CRC, Tribunal
CEO/GM
Architectural
Committee
Delegates
Directors
Christina Caputo,
Vice President
Craig Ziesman,
Vice President
Jeff Suntken,
Treasurer
Brock Norris,
Secretary
Scott Lemmon,
President
Dennis Seymour,
Director
Governing Documents
• Community Declaration (CC&R’s)
• Covenants, Conditions, and Restrictions
• Recorded against every Privately Owned Site
• Contract between Owner and the HRCA
• Supplemental Declaration
• Articles of Incorporation
• Bylaws
Terms
• Duty: Binding legal obligation
• Power: Ability to accomplish objective
• Liability: Corporate and/or personal
Directors Visionary Statements
and Objectives
Provide first class recreational amenities and programming
• Provide events and venues that enhance our community lifestyle
• Seek new, innovative programs and events
• Recognize and promote opportunities for volunteerism
Build the Backcountry Wilderness Area to be the heart of Highlands Ranch
• Create and implement a master plan for the Backcountry Wilderness Area
• Evaluate and implement recreational activities, programming and potential partnerships
Foster development that drives sustainable economic growth and supports our mission
• Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest
of our residents
• Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational
and open space development
Define our distinct Highlands Ranch community lifestyle
• Identify and implement high profile experiences that strengthen the community
• Promote the brand that attracts businesses and residents
Community Declaration
• Section 2.20 and 2.21 define Delegate and District
Delegate
• Section 4.4 Establishment of Delegate District
• Section 4.6 Voting Rights of Delegates
• Section 4.7 Delegates Representing Members Entitled
to Recreation Centers
Bylaws
• Section 5 address Delegates in General
• Voting
• Qualifications
• Term of Office
• Removal
• Resignation
• Vacancies
• Section 6 Meetings of Delegates
What is a Delegate?
• Delegate shall mean the natural person selected by
members within a Delegate District to represent such
Delegate District and to cast votes on behalf of
members within the Delegate District as provided in
the Community Declaration
Delegate Duties and Powers
• Delegates cast votes to represent the Members of the
district, one vote per privately owned site
• Delegates may vote by proxy
• Attendance at the monthly Delegate Meeting and
Board of Directors meeting is necessary for the
Delegate to adequately represent the District and
understand the issues before the community
• The regular Delegate Meetings provide oversight for
expenditures for the HRCA recreational facilities
Delegate Duties and Powers
• The President and Secretary of the HRCA (Board of
Directors) preside over meetings of Delegates pursuant
to the Bylaws
• Meetings of Delegates may be called to approve
increases in Common Assessments above the allowable
amount
• The Annual Meeting of Delegates is set for the
Delegates to elect candidates to the Board of Directors
• The Delegates have authority to amend the bylaws of
the HRCA with conditions, but not to amend the
Community Declaration
Delegate Duties and Powers
•Rules and regulations for the use /operation of the
Recreation Facilities
•Propose increases and/or reductions for the
Recreation Function Common Assessments (RFCA’s)
necessary for the operation of the Recreation Center
•Propose improvements to the Recreation Facilities
•Propose recommendations to improve operating
systems for the members
District Delegate Map
HRCA Committees
Architectural Committee (AC)
• Reviews exterior property
improvements
• Promulgates rules
• Reviews variance requests
• Non-compliance notices
HRCA Tribunal
• Hearing procedure and recommendation to the
HRCA Board of Directors
• Section X Community Declaration
• Section XII Bylaws
• Legal: Failure to Comply with Board Ruling; fines
imposed, recreation privileges suspended,
property lien filed, and case forwarded to legal
counsel to pursue additional legal remedies for
compliance
Development Review
Committee (DRC)
• Notify all Delegates of DRC Agenda projects in
Highlands Ranch or adjacent area
• Referral Agency
• No Authority
• Referral Agency on Declarant projects
Finance Committee
• $22.8.M budget for 2014
• 9 members
• Monthly financial review
• Budget review
Organizational Chart
HRCA Board of Directors
Chief Executive Officer and General Manager
Architectural Coordinator
Commercial Coordinator
Legal Specialist
Department Assistant
Lead Technician
Residential Technician
Residential Technician
Residential Technician
Administrative Receptionist
Administrative Courier
Deputy General Manager
Operations & Programs
Manager
Backcountry Wilderness Area
Coordinator
Backcountry Wilderness Area
Coordinator
Executive Administrator
Backcountry Wilderness Area
Supervisor
Community Improvement
Services Manager
Aquatics Supervisor
Sports & Fitness
Supervisor
Youth, Adult, Education
Supervisor
ER Facility Supervisor NR Facility Supervisor SR Facility Supervisor WR Facility Supervisor Training & Safety
Administrator
Recreation System
Administrator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor/Staff Trainer
Aquatic Assistant
Aquatic Assistant
Maintenance Services
Supervisor
Aquatic Coordinator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Assistant
Aquatic Assistant
Aquatic Coordinator
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Coordinator
Aquatic Assistant
Aquatic Assistant
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Assistant Facility
Supervisor
Aquatic Coordinator
Aquatic Assistant
Aquatic Assistant
Aquatic Assistant Children’s & Education
Coordinator
Arts Enrichment Coordinator ER Pre-School Director WR Pre-School Director Department Assistant
Children’s and Tumbling
Instructors
(and All Education Class
Contractors)
Dance, Cooking, Pottery, Art,
Music and Drama Instructors
Pre-School Teachers
Pre-School Aides
Pre-School Teachers
Pre-School Aides
SR Day Camp
Year Round
Summer – SR, ER & WR Day
Camps
Aquatic Swim Lesson
Coordinator
Coached Aquatic
Coordinator
Assistant Aquatic
Program Coordinator
Therapeutic Recreation
Coordinator
Sports Team Leader Tennis Team Leader
Head Pro
Tennis SpecialistSports Specialist
Controller Human Resources Manager Community Relations Manager Property Management Supervisor *
Accounting Supervisor *
Accounts Payable
Assessment Administrator
Database Administrator/
Accounting Specialist
Accounting Assistant
Accounting Assistant
Accounting Assistant
Accounting Assistant
Human Resources Generalist
Payroll Specialist
Human Resources Assistant
Marketing & Special Projects
Coordinator
Community Events Coordinator
Community Events Coordinator
Community Events Coordinator
Publications/Web Coordinator
Production Assistant
Property Manager
Property Manager
Property Manager Clerical Assistant
Property Manager Clerical Assistant
Property Manager
* Denotes dual support
Guest Services report to on duty Assistant Facility Supervisor
Membership Services report to on duty Assistant Facility Supervisor
Janitorial report to on duty Assistant Facility Supervisor
Lifeguards report to on duty Aquatic Assistant
Updated 1/21/2014
Assistant Operations
Manager
ER Maintenance Staff
ER Maintenance Staff
NR Maintenance Staff
SR Maintenance Staff
WR Maintenance Staff
Fitness Coordinator
Fitness Specialist
Responsibilities
Peggy Zack,
Deputy General Manager
Risk Management
• Goal: to reduce exposure for HRCA, HRCSF, and HRCAA
• Comprehensive coverage: Property, Liability, Directors &
Officers/Employment Practices, Professional Liability for Property
Management, Workers Compensation
• Assist 20 Sub-Associations in Risk Management
Departments Managed
• Human Resources
- Linda Dorre, HR and Payroll Functions
• Finance
- Assessments, Accounting, Budgeting,
Investment Management
• Community Relations
- Jamie Noebel, Communications, Media Relations,
Events
• Property Management
Property Management
Services (Brian Sheppelman)
• 20 Homeowner’s Associations
• Three Full-Time Property Managers
• Quality - Professional People
- Higher Levels of Service
• Timely – Efficient Follow-through
• Reduce Costs
Properties
• Bradford Hills
• Brownstones
• Coventry Ridge
• Falcon Hills
• Falcon Hills South
• Gleneagles Village
• Golf Club
• Highland Walk (3)
• Highwoods
• Indigo Hill
• Remington Bluffs
• Silver Mesa
• Spaces
• Stonebury
• Timberline Ridge
• Turnbury / Birkdale
• Weatherstone
• Westridge Knolls
Accounting and Finance
Finance Manager
Overview of Accounting
Functions
• Financial Reporting
• Accrual Basis
• Balance Sheet and Income Statement
• Quarterly assessment billing and collections
• Accounts payable & cash disbursements
• Data Base Management
• Rec Trac – Recreation Programs
• Solomon – Accounting System
• FRX – Reporting
• Banking and Investments
• Sub Association – Financials for 20 Associations
• Budget Process
• Audit and Tax Preparation
Financial Statements
Revenues
• Assessments
• Recreation Operations & Programs
• Sub-Association Management
• Community Events
Expenses
• Administrative
• Facility Operations
• Program Expenses
Transfers
• Bonds and Interest Payable
• Reserve Funds
Finance Committee
• Nine Committee Members
• Treasurer Serves as Chair on Finance Committee
• Background and Experience
• From Banking, Consulting, Telecommunications, CPA, Financial
Analyst
• Participation
• Monthly meetings – 350 Hours
• Budget Process meetings – 350 Hours
• Audit Review – 50 Hours
Finance Committee Role
• Monthly review of HRCA Financial Statements
• Balance Sheet Variance From Prior Month
• Admin and Recreation Income Statement Variances
• Negative variances in excess of 10% and $2,500
• Positive variances in excess of 25% and $5,000
• Program Analysis
•Review of Recreation Programs
•Variance of Actual Results Compared to Budget
• Backcountry and Investments
Finance Committee Role
• Quarterly Review
• Sub-Association P & L
• HR Cultural Affairs Association
• HR Community Scholarship Fund
• HRCA Capital / Reserves Expenditures
• Annual Review
• Budget process
• Audit review
• Tax returns
Budgets
• Budget Message and
Assumptions
• Operating Budgets
• Administrative
• Backcountry
• Recreation
• Capital & Reserve Budgets
• Cash Flow Projections by Fund
Budget Process
• June - BWS Planning Session
• June to August - Draft Budget Prepared
Over 250 Hours of Staff/Supervisor Time
• August to October - Finance Committee Review
7 meetings to Review HRCA, HRCAA & HRCSF
Meetings are open to Board, Delegates and homeowners
• October - Board Review with Finance Committee
Presentation to Delegates
• November - Board of Directors Adopts Budget
Combined Balance Sheet
• Balance Sheet as of 12/31/2013
• Administrative Funds $ 1,575,000
• Recreation Funds $ 6,923,000
• Backcountry Funds $ 462,000
• OSCA Fund $ 2,198,000
• Debt Service & Plant Fund $38,941,000
• Total Funds $50,099,000
Administrative Fund
FYE 2013 Administrative Income Statement
Revenues $ 2,450,200
Less: Operating Expenses $ 3,030,300
Net Operating Income $ (580,100)
Less: Transfers
• Capital & Reserves $ 68,000
Net Operating Profit $ (648,100)
Recreation Fund
FYE 2013 Recreation Income Statement
Revenues $ 19,399,700
Less: Operating Expenses $ 13,530,200
Net Operating Income $ 5,869,500
Less: Transfers
•Bonds $ 3,591,400
•Capital & Reserves $ 1,529,100
•Backcountry transfer $ 210,000
•Total Transfers $ 5,330,500
Net Operating Revenue $ 539,000
Linda Dorré
Human Resources Manager
HRCA Human Resources
Employee Resources as of
6/5/2014
• 856 Employees
• Summer Seasonal Employees
Hire 75 – 100 Each Year
Recruitment & Selection
• Attracting and choosing the best candidates
• Decentralized hiring by supervisory staff responsible
for specific functions
• 75% of HRCA employees live in Highlands Ranch
Employee Benefits and
Compensation
• 112 benefited employees
• Utilize Broker for annual benefit renewal for health,
dental, life, STD & LTD. Participate in both national
and local benefit surveys utilizing results.
• Utilize Broker for HRCA Retirement Plan
• Compensation – participate in MSEC compensation
focus groups and surveys utilizing survey information.
Employee Relations
• Maintain employer - employee relationships
• Preventing and resolving problems
• Correcting poor performance and employee
misconduct
• Ongoing training
• Safety
• Employee relations committee
Payroll
• Bi-weekly payroll, 26 pay periods per year
• 6/5/2014 – 856 employees in payroll system
- 34% of employees between ages of 16-19
- 21% of employees are 50 and older
• Offer direct deposit & employee access online to pay and W-2
information.
Highlands Ranch Community
Scholarship Fund
• Designated 501(c) 3 in 2003
• $1,000 scholarships benefitting graduating seniors in Highlands Ranch
• Funded by donations, corporate sponsorships & fund raising events
• $210,000 awarded since inception
• 2015 award amount will be 20 scholarships at $1,500 per recipient
Community Relations
Jamie Noebel,
Community Relations
Manager
HRCA Mission Statement
Enhancing property values and creating
quality of life through recreation,
community events,
and leadership.
It’s All Right Here!
Community Relations
• Media Relations
• Newsletter, Activity Guide, e-Me
email blast
• Communication to Members
• Community Partners/Sponsors
• Community Events
• Cultural Affairs Association
• General Manager, Deputy General Manager, and
Community Relations Manager are authorized to speak
on behalf of the HRCA
• Weekly correspondence with
-Highlands Ranch Herald
-Highlands Ranch Your Hub
• Program and event media releases and advisories
• Annual clipping file of all media stories
Media Relations
Publications - Communications
• HRCA News monthly newsletter
• (25,271 mailed plus 4342 emailed)
• Activity Guide – 3 times per year
• (26,395 mailed plus 3682 emailed)
• Web Site - HRCAonline.org
• 61,935 weekly views
• E-me: Meanwhile Back @ the Ranch
• Email blast to 31,840
• Volunteer Update – Delegate, BOD, and Committee Info
• Email blast to 133 volunteers
• Annual Community Calendar
• Facebook – 7782 followers, Twitter – 994 followers
• “Click It!” Highlands Ranch online directory
• Welcome Booklet – Info given to new residents
• Web calendar of events & programs
• Event/Weather Line: 303-471-8888
Community Partners
CURRENT PARTNERS
• Alphagraphics
• Arma Dei Academy
• Cherry Hills Community
Church
• Children’s Hospital
• Corner Bakery Cafe
• Culligan Water
• Davidson’s Liquors
• Grace Presbyterian Church
• Groove Automotive
• HindmanSanchez
• Ignite Church
• Littleton Adventist Hospital
• M4 Roofing & Gutters
• Metropolitan State
University
• Nicolo’s Pizza
• Noodles and Company
• Pacific Dental (Redstone &
Falcon Groups)
• Pro Disposal
• Sam’s Club
• Symmetrix Solutions
• Ralph Schomp Honda
• Shea Homes
• Tattered Cover Book Store
• WJB Bradley Mortgage
• Wells Fargo
• Whole Foods
• Wind Crest
Annual Sponsor Benefits:
• Marketing in the facilities
• Advertising in the Activity Guide
• Logo recognition on flyers,
Newsletter and Activity Guide
• Participation in Events
• $132,000 Sponsorship Revenue
Community Events
Ranch Hand Volunteers
88 volunteers
 Incentive Program
 Assisting with events
 Training and orientation
twice a year
971 Total Volunteer Hours
Over 48,702 Attendees at
HRCA Events
• Beverage Tastings
• Taste of Highlands Ranch
• Easter Egg Hunt
• Beer Festival
• Carnival
• Farmers’, Street, & Winter Markets
• 4th of July Parade & Celebration
• Trick or Treat Street
• Hometown Holiday
• Recycling events
• Doggie Splash
• Touch-a-Truck
• Father/Daughter Sweetheart Ball
• Home Improvement Expo
• Craft and Gift Shows
• Paranormal Party
• Film in the Park
• And more!
226 Volunteer Hours to Service Programs
Cultural Affairs
Association
The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C) 3
organization, formed in 2001, to address the need for a cultural foundation
in the rapidly growing community of Highlands Ranch. The CAA provides a
central organization from which educational, artistic, musical, theatrical, and
dance events are provided to the residents of Highlands Ranch and
surrounding communities.
• $217,550 budget for 2013
• Art Encounters – Public Art Program
• SCFD Funding Grant
• $80,000 budget for 2013/2014
Over 30 Cultural Programs = 52,920 attendees
Winter Cultural Series Highlands Ranch Days
Hooked on Fishing Kid’s and Ladies’ Fishing on the Fly
Summer Concert Series Murder Mystery Theater
Jazz at the Mansion End-of-Summer Concert
Oktoberfest Culture on the Green Series
Chinese New Year Showtime at Southridge Series
Classic Car Show
Ken Joseph,
Operations and Programs
Manager
Operations and Programs
Common Features
- Indoor/Outdoor Pools (19 bodies of water)
- Running Tracks
- Gyms
- Fitness/Dance Studios
- Weights
- Exercise Machines (300+)
Facilities
Recreation Center at
Northridge
62,685 Sq. Ft.
• Special Features
• Tennis Pavilion
• Racquetball Courts
• Gym
• Saunas
• Major Programs
• Tennis/ Racquetball/ Aerobics
• Competitive Swimming - Swim Meets
Recreation Center at
Southridge
72,000 Sq. Ft.
Special Features
• Auditorium
• Commercial Kitchen
• Senior Lounge
• Pottery Studio
• Pools – Kid’s Play Area
• Current Channel – Log Walk
• Fitness Pool
Major Programs
• Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
Recreation Center at
Eastridge
85,000 Sq. Ft.
Special Features
• Children’s (Frog) Pool
• Indoor Outdoor Water Slides
• Steam Room
• Climbing Wall
• Sand Volleyball Courts - Outdoor
Major Programs
• Swim Lessons – Basketball - Dance
• Children’s Programs – Pre-School – Day Camp
Recreation Center at
Westridge
72,000 Sq. Ft.
Special Features
• Indoor Synthetic Turf
• Spin Cycle Studio
• Batting Cages
• Pitching Structure
• Outdoor Children’s (Whale) Pool
Major Programs
• Soccer – Lacrosse - Flag Football
• Spin Cycling Classes
• Martial Arts
• Children’s Programs - Pre-School
Facility Management
• Recreation Property - 35 Acres
• Facilities - 6.6 Acres (330,000 Sq. Ft.)
• Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr.
• 5000 + Visits/Day
• Janitorial
• Membership - (New Residents)
• Registration - (Programs & Events)
• Customer Service - Member Relations
Operations Management
Energy Conservation
• Reduce electric, gas, and water costs --- Improve efficiency
• 2.5M Project
Financial Management
• Expense Control – Reserve Study
• Capital/Reserve Project Mgt.
Health & Safety
• Minimize Injuries - Trend Analysis - Safety Culture
• Worker’s Comp. Experience Modification Factor -- 0.80
• Improve Employee Health
Security
• CCTV Cameras - Enhancement - DCSO
Training
• New Hires - Policies - Safety/OSHA - Software
$4.4 Million Business Function
• Aquatics Department
• Youth and Adult and Education Department
• Sports and Fitness Department
Programs Management
Aquatics Management
(Diane Ball)
Supervisor
(2) Coordinators
• Group - Private Swim Lessons
• Coached Aquatics - Swim Teams
• Diving / Scuba / Snorkeling / Infant Swimming
• Birthday Parties
Supervisor
(4) Coordinators
• Children’s – Youth - Teen
• Preschools
• Day Camps
• Art – Music – Dance - Drama
• Education Classes
Youth Services
(Meredith Parker)
Supervisor
(5) Coordinators
• Fitness
• Martial Arts
• Sports Leagues - Camps
• Tennis
• Race Series
• Therapeutic Recreation
Sports & Fitness
(Chris Lucas)
• Facilities
• Maintenance Services
Assistant Operations Manager
(Mark Gunther)
Maintenance Services
(Steve Lang)
• Preventative Maintenance
• HVAC - Plumbing - Electrical
• Pools - Pumps - Motors
• Boilers
• Light Construction
• Painting - Dry Wall - Tile
• Cardio Machines
• Landscaping - Fences
• Snow Removal
• Events - Set-up - Tear-down
Backcountry Wilderness Area
Mark Giebel,
Backcountry Wilderness
Area Supervisor
Mission
To provide visitors with unprecedented
opportunities to enjoy nature near where
they live, while protecting and
conserving natural, cultural,
archeological, and historical resources
for the enjoyment of future generations.
Development Plan
Backcountry Wilderness Area
(OSCA Plan)
Backcountry Area Map
Important Dates
1988
• OSCA Agreement, Set aside the 8,200 acres
1996
• Wildcat Regional Park Agreement
1997
• Shea Homes purchases Highlands Ranch from Mission Viejo
More Important Dates
June 2000
• Douglas County approved the Highlands Ranch OSCA plan
which outlined allowed uses in certain sections of the
property, basically a zoning document for OSCA
2002
• HRCA Management Plan completed
June 2002
• Strategic Planning Committee presents recommendations
to the Board
More Important Dates
January 2006
• Shea Homes and the HRCA complete the early conveyance of two parcels.
• 811 acres and 63 acres for a total of 874 acres.
• OSCA officially becomes known as The Backcountry Wilderness Area of
Highlands Ranch.
July 2006
• Wildcat Mountain Trails open
May 2009
• Remainder of Backcountry is conveyed to the HRCA
• Total of 7,254 acres
August 2009
• Highlands Point Trail System Opens
• HRCA Now has over 11 miles of trails
Promote
Protect
What:
- Habitat, Wildlife, History, Culture
Why:
- Few places left along the Front Range
- Large, contiguous area
- An island in sea of development
How:
- Planning
- Trails, activities, development
- Limit access to parts
- Habitat improvement, maintenance, etc.
Programs
• To provide diverse, experiential activities in the outdoors to
connect people to nature
• Through our diverse offerings we hope to be a vehicle that
encourages as many people as possible to enjoy the wonders of
nature and the outdoors
Backcountry Wilderness Area
Programs Offered
• Full Day Youth Camps
• Archery Lessons
• Hayrides
• History
• Mother’s Day
• Father’s Day
• Star Gazing
• Picnic
• Horseback Rides
• Nature Hikes
• Vehicle Tours
• B-Day Parties
• Elk Bugling
• Elk Hunting
• Cattle Branding Party
• Haunted Forest
• Elk Banquet
Backcountry Wilderness Area
Revenue
• Revenue Generated By the Year:
• 2009: $29,000
• 2010: $29,000
• 2011: $49,000
• 2012: $87,000
• 2013: $33,000
• 2014: $173,000 (projected)
Backcountry Wilderness Area -
Volunteers
• Over 300 Trail Patrol Volunteers
• Love In Action 300-400 Volunteers
• Scout Groups
- 10-20 Eagle Scout Projects This Year
- Other Projects as They Come Up
Enhancing and Maintaining
Property Values
Mike Bailey,
Community Improvements
Services Manager
Community Improvement Service
• The Department Has Four (4) Areas of Emphasis:
- Architectural Residential: Residential Improvement
Review
- Commercial: Commercial Improvement and Signage
Review
- Compliance: Covenant Guideline Enforcement in
Both Commercial and Residential Settings
-Legal: As mandated per the Community Declaration
The following explains how to obtain an approval.
Call (303) 471-8821 if you need assistance.
Architectural Submittal Process
Approval Letter Sent
Denial Letter Sent Compliance Noted by Association
File Closed
Completion Inspection Done
Follow-Up At One Year or Upon Receipt of
Completion Notice. Resubmittal Required
If Not Completed Within One Year
Appeal May Be Filed Within 20 Days After
Committee’s Decision
Re-Submit Revised Plan
Property Owner Prepares & Submits
Improvement for Architectural Review
Community Improvement Services
Reviews Submittal
Verification that Information
is Complete
Architectural Committee Review
of Submittal
Request for Further Information From
Homeowner
Noncompliance Flowchart
RE-INSPECTION – NOTICE OF
COMPLIANT TO THE
DIRECTORS
RE-INSPECTION BOARD
DECISION
1ST STANDARD
NONCOMPLIANCE LETTER
AFTER INSPECTION
RE-INSPECTION – 2ND
STANDARD NONCOMPLIANCE
LETTER
Timeframe Examples
• Trash Container
• Unsightly Material
• General Landscape
• Recreational Vehicle
• Commercial Vehicle/Trailer
• Put away on day of pickup - 3 day review
• Removal of items - standard 5 day review
• Repair or Maintenance - 5-14 day review
• 72 hour rule - 72 hours in 7 day period
• Submit and/or Remove - 5 day review
Protocol
• Complaint calls from members = 60%
Staff initiated action = 40%
• All complaints verified by staff prior to action
• 2,500 letters per month in summer
1,200 letters per month in winter
• Board Members should refrain from discussing all
compliance issues with staff or members as they may be
brought before the Board for a decision at a later date
• Architectural Committee - Review of residential
improvements, Design Guideline Revisions
• Design Review Committee - Review of Commercial
Development, Zoning, Development Guide Revisions
• Commercial Review Committee - Review signage and minor
amendments to SIP
• Tribunal – Hearing Process
Committees
Other Highlands Ranch Entities
Responsibilities
Douglas County Government
•Law Enforcement
•Roads and Street Maintenance
•Zoning
•Traffic Light Control
Highlands Ranch Metro District
•Arterial Landscape Maintenance
•Parks, Outdoor Sports & Recreation Programs
•HRMD Trails Construction & Maintenance
Littleton Fire Rescue
•Fire & Emergency Services
Centennial Water and
Sanitation District
• Water and Waste Water
• Water Budgets
• Watering Restrictions

2014 Delegate Orientation

  • 1.
  • 2.
    Enhancing property valuesand creating quality of life through recreation, community events, and leadership. HRCA Mission Statement
  • 3.
  • 4.
    Flowchart Board of Directors BackcountryPlanning Areas Committee DRC, Finance, CRC, Tribunal CEO/GM Architectural Committee Delegates
  • 5.
    Directors Christina Caputo, Vice President CraigZiesman, Vice President Jeff Suntken, Treasurer Brock Norris, Secretary Scott Lemmon, President Dennis Seymour, Director
  • 6.
    Governing Documents • CommunityDeclaration (CC&R’s) • Covenants, Conditions, and Restrictions • Recorded against every Privately Owned Site • Contract between Owner and the HRCA • Supplemental Declaration • Articles of Incorporation • Bylaws
  • 7.
    Terms • Duty: Bindinglegal obligation • Power: Ability to accomplish objective • Liability: Corporate and/or personal
  • 8.
    Directors Visionary Statements andObjectives Provide first class recreational amenities and programming • Provide events and venues that enhance our community lifestyle • Seek new, innovative programs and events • Recognize and promote opportunities for volunteerism Build the Backcountry Wilderness Area to be the heart of Highlands Ranch • Create and implement a master plan for the Backcountry Wilderness Area • Evaluate and implement recreational activities, programming and potential partnerships Foster development that drives sustainable economic growth and supports our mission • Identify and advance economic opportunities that enhance Highlands Ranch and are in the best interest of our residents • Lead community stakeholders to ensure an appropriate balance of commercial, residential, recreational and open space development Define our distinct Highlands Ranch community lifestyle • Identify and implement high profile experiences that strengthen the community • Promote the brand that attracts businesses and residents
  • 9.
    Community Declaration • Section2.20 and 2.21 define Delegate and District Delegate • Section 4.4 Establishment of Delegate District • Section 4.6 Voting Rights of Delegates • Section 4.7 Delegates Representing Members Entitled to Recreation Centers
  • 10.
    Bylaws • Section 5address Delegates in General • Voting • Qualifications • Term of Office • Removal • Resignation • Vacancies • Section 6 Meetings of Delegates
  • 11.
    What is aDelegate? • Delegate shall mean the natural person selected by members within a Delegate District to represent such Delegate District and to cast votes on behalf of members within the Delegate District as provided in the Community Declaration
  • 12.
    Delegate Duties andPowers • Delegates cast votes to represent the Members of the district, one vote per privately owned site • Delegates may vote by proxy • Attendance at the monthly Delegate Meeting and Board of Directors meeting is necessary for the Delegate to adequately represent the District and understand the issues before the community • The regular Delegate Meetings provide oversight for expenditures for the HRCA recreational facilities
  • 13.
    Delegate Duties andPowers • The President and Secretary of the HRCA (Board of Directors) preside over meetings of Delegates pursuant to the Bylaws • Meetings of Delegates may be called to approve increases in Common Assessments above the allowable amount • The Annual Meeting of Delegates is set for the Delegates to elect candidates to the Board of Directors • The Delegates have authority to amend the bylaws of the HRCA with conditions, but not to amend the Community Declaration
  • 14.
    Delegate Duties andPowers •Rules and regulations for the use /operation of the Recreation Facilities •Propose increases and/or reductions for the Recreation Function Common Assessments (RFCA’s) necessary for the operation of the Recreation Center •Propose improvements to the Recreation Facilities •Propose recommendations to improve operating systems for the members
  • 15.
  • 16.
  • 17.
    Architectural Committee (AC) •Reviews exterior property improvements • Promulgates rules • Reviews variance requests • Non-compliance notices
  • 18.
    HRCA Tribunal • Hearingprocedure and recommendation to the HRCA Board of Directors • Section X Community Declaration • Section XII Bylaws • Legal: Failure to Comply with Board Ruling; fines imposed, recreation privileges suspended, property lien filed, and case forwarded to legal counsel to pursue additional legal remedies for compliance
  • 19.
    Development Review Committee (DRC) •Notify all Delegates of DRC Agenda projects in Highlands Ranch or adjacent area • Referral Agency • No Authority • Referral Agency on Declarant projects
  • 20.
    Finance Committee • $22.8.Mbudget for 2014 • 9 members • Monthly financial review • Budget review
  • 21.
    Organizational Chart HRCA Boardof Directors Chief Executive Officer and General Manager Architectural Coordinator Commercial Coordinator Legal Specialist Department Assistant Lead Technician Residential Technician Residential Technician Residential Technician Administrative Receptionist Administrative Courier Deputy General Manager Operations & Programs Manager Backcountry Wilderness Area Coordinator Backcountry Wilderness Area Coordinator Executive Administrator Backcountry Wilderness Area Supervisor Community Improvement Services Manager Aquatics Supervisor Sports & Fitness Supervisor Youth, Adult, Education Supervisor ER Facility Supervisor NR Facility Supervisor SR Facility Supervisor WR Facility Supervisor Training & Safety Administrator Recreation System Administrator Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor/Staff Trainer Aquatic Assistant Aquatic Assistant Maintenance Services Supervisor Aquatic Coordinator Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Aquatic Assistant Aquatic Assistant Aquatic Coordinator Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Aquatic Coordinator Aquatic Assistant Aquatic Assistant Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Assistant Facility Supervisor Aquatic Coordinator Aquatic Assistant Aquatic Assistant Aquatic Assistant Children’s & Education Coordinator Arts Enrichment Coordinator ER Pre-School Director WR Pre-School Director Department Assistant Children’s and Tumbling Instructors (and All Education Class Contractors) Dance, Cooking, Pottery, Art, Music and Drama Instructors Pre-School Teachers Pre-School Aides Pre-School Teachers Pre-School Aides SR Day Camp Year Round Summer – SR, ER & WR Day Camps Aquatic Swim Lesson Coordinator Coached Aquatic Coordinator Assistant Aquatic Program Coordinator Therapeutic Recreation Coordinator Sports Team Leader Tennis Team Leader Head Pro Tennis SpecialistSports Specialist Controller Human Resources Manager Community Relations Manager Property Management Supervisor * Accounting Supervisor * Accounts Payable Assessment Administrator Database Administrator/ Accounting Specialist Accounting Assistant Accounting Assistant Accounting Assistant Accounting Assistant Human Resources Generalist Payroll Specialist Human Resources Assistant Marketing & Special Projects Coordinator Community Events Coordinator Community Events Coordinator Community Events Coordinator Publications/Web Coordinator Production Assistant Property Manager Property Manager Property Manager Clerical Assistant Property Manager Clerical Assistant Property Manager * Denotes dual support Guest Services report to on duty Assistant Facility Supervisor Membership Services report to on duty Assistant Facility Supervisor Janitorial report to on duty Assistant Facility Supervisor Lifeguards report to on duty Aquatic Assistant Updated 1/21/2014 Assistant Operations Manager ER Maintenance Staff ER Maintenance Staff NR Maintenance Staff SR Maintenance Staff WR Maintenance Staff Fitness Coordinator Fitness Specialist
  • 22.
  • 23.
    Risk Management • Goal:to reduce exposure for HRCA, HRCSF, and HRCAA • Comprehensive coverage: Property, Liability, Directors & Officers/Employment Practices, Professional Liability for Property Management, Workers Compensation • Assist 20 Sub-Associations in Risk Management
  • 24.
    Departments Managed • HumanResources - Linda Dorre, HR and Payroll Functions • Finance - Assessments, Accounting, Budgeting, Investment Management • Community Relations - Jamie Noebel, Communications, Media Relations, Events • Property Management
  • 25.
    Property Management Services (BrianSheppelman) • 20 Homeowner’s Associations • Three Full-Time Property Managers • Quality - Professional People - Higher Levels of Service • Timely – Efficient Follow-through • Reduce Costs
  • 26.
    Properties • Bradford Hills •Brownstones • Coventry Ridge • Falcon Hills • Falcon Hills South • Gleneagles Village • Golf Club • Highland Walk (3) • Highwoods • Indigo Hill • Remington Bluffs • Silver Mesa • Spaces • Stonebury • Timberline Ridge • Turnbury / Birkdale • Weatherstone • Westridge Knolls
  • 27.
  • 28.
    Overview of Accounting Functions •Financial Reporting • Accrual Basis • Balance Sheet and Income Statement • Quarterly assessment billing and collections • Accounts payable & cash disbursements • Data Base Management • Rec Trac – Recreation Programs • Solomon – Accounting System • FRX – Reporting • Banking and Investments • Sub Association – Financials for 20 Associations • Budget Process • Audit and Tax Preparation
  • 29.
    Financial Statements Revenues • Assessments •Recreation Operations & Programs • Sub-Association Management • Community Events Expenses • Administrative • Facility Operations • Program Expenses Transfers • Bonds and Interest Payable • Reserve Funds
  • 30.
    Finance Committee • NineCommittee Members • Treasurer Serves as Chair on Finance Committee • Background and Experience • From Banking, Consulting, Telecommunications, CPA, Financial Analyst • Participation • Monthly meetings – 350 Hours • Budget Process meetings – 350 Hours • Audit Review – 50 Hours
  • 31.
    Finance Committee Role •Monthly review of HRCA Financial Statements • Balance Sheet Variance From Prior Month • Admin and Recreation Income Statement Variances • Negative variances in excess of 10% and $2,500 • Positive variances in excess of 25% and $5,000 • Program Analysis •Review of Recreation Programs •Variance of Actual Results Compared to Budget • Backcountry and Investments
  • 32.
    Finance Committee Role •Quarterly Review • Sub-Association P & L • HR Cultural Affairs Association • HR Community Scholarship Fund • HRCA Capital / Reserves Expenditures • Annual Review • Budget process • Audit review • Tax returns
  • 33.
    Budgets • Budget Messageand Assumptions • Operating Budgets • Administrative • Backcountry • Recreation • Capital & Reserve Budgets • Cash Flow Projections by Fund
  • 34.
    Budget Process • June- BWS Planning Session • June to August - Draft Budget Prepared Over 250 Hours of Staff/Supervisor Time • August to October - Finance Committee Review 7 meetings to Review HRCA, HRCAA & HRCSF Meetings are open to Board, Delegates and homeowners • October - Board Review with Finance Committee Presentation to Delegates • November - Board of Directors Adopts Budget
  • 35.
    Combined Balance Sheet •Balance Sheet as of 12/31/2013 • Administrative Funds $ 1,575,000 • Recreation Funds $ 6,923,000 • Backcountry Funds $ 462,000 • OSCA Fund $ 2,198,000 • Debt Service & Plant Fund $38,941,000 • Total Funds $50,099,000
  • 36.
    Administrative Fund FYE 2013Administrative Income Statement Revenues $ 2,450,200 Less: Operating Expenses $ 3,030,300 Net Operating Income $ (580,100) Less: Transfers • Capital & Reserves $ 68,000 Net Operating Profit $ (648,100)
  • 37.
    Recreation Fund FYE 2013Recreation Income Statement Revenues $ 19,399,700 Less: Operating Expenses $ 13,530,200 Net Operating Income $ 5,869,500 Less: Transfers •Bonds $ 3,591,400 •Capital & Reserves $ 1,529,100 •Backcountry transfer $ 210,000 •Total Transfers $ 5,330,500 Net Operating Revenue $ 539,000
  • 38.
    Linda Dorré Human ResourcesManager HRCA Human Resources
  • 39.
    Employee Resources asof 6/5/2014 • 856 Employees • Summer Seasonal Employees Hire 75 – 100 Each Year
  • 40.
    Recruitment & Selection •Attracting and choosing the best candidates • Decentralized hiring by supervisory staff responsible for specific functions • 75% of HRCA employees live in Highlands Ranch
  • 41.
    Employee Benefits and Compensation •112 benefited employees • Utilize Broker for annual benefit renewal for health, dental, life, STD & LTD. Participate in both national and local benefit surveys utilizing results. • Utilize Broker for HRCA Retirement Plan • Compensation – participate in MSEC compensation focus groups and surveys utilizing survey information.
  • 42.
    Employee Relations • Maintainemployer - employee relationships • Preventing and resolving problems • Correcting poor performance and employee misconduct • Ongoing training • Safety • Employee relations committee
  • 43.
    Payroll • Bi-weekly payroll,26 pay periods per year • 6/5/2014 – 856 employees in payroll system - 34% of employees between ages of 16-19 - 21% of employees are 50 and older • Offer direct deposit & employee access online to pay and W-2 information.
  • 44.
    Highlands Ranch Community ScholarshipFund • Designated 501(c) 3 in 2003 • $1,000 scholarships benefitting graduating seniors in Highlands Ranch • Funded by donations, corporate sponsorships & fund raising events • $210,000 awarded since inception • 2015 award amount will be 20 scholarships at $1,500 per recipient
  • 45.
  • 46.
    HRCA Mission Statement Enhancingproperty values and creating quality of life through recreation, community events, and leadership. It’s All Right Here!
  • 47.
    Community Relations • MediaRelations • Newsletter, Activity Guide, e-Me email blast • Communication to Members • Community Partners/Sponsors • Community Events • Cultural Affairs Association
  • 48.
    • General Manager,Deputy General Manager, and Community Relations Manager are authorized to speak on behalf of the HRCA • Weekly correspondence with -Highlands Ranch Herald -Highlands Ranch Your Hub • Program and event media releases and advisories • Annual clipping file of all media stories Media Relations
  • 49.
    Publications - Communications •HRCA News monthly newsletter • (25,271 mailed plus 4342 emailed) • Activity Guide – 3 times per year • (26,395 mailed plus 3682 emailed) • Web Site - HRCAonline.org • 61,935 weekly views • E-me: Meanwhile Back @ the Ranch • Email blast to 31,840 • Volunteer Update – Delegate, BOD, and Committee Info • Email blast to 133 volunteers • Annual Community Calendar • Facebook – 7782 followers, Twitter – 994 followers • “Click It!” Highlands Ranch online directory • Welcome Booklet – Info given to new residents • Web calendar of events & programs • Event/Weather Line: 303-471-8888
  • 50.
    Community Partners CURRENT PARTNERS •Alphagraphics • Arma Dei Academy • Cherry Hills Community Church • Children’s Hospital • Corner Bakery Cafe • Culligan Water • Davidson’s Liquors • Grace Presbyterian Church • Groove Automotive • HindmanSanchez • Ignite Church • Littleton Adventist Hospital • M4 Roofing & Gutters • Metropolitan State University • Nicolo’s Pizza • Noodles and Company • Pacific Dental (Redstone & Falcon Groups) • Pro Disposal • Sam’s Club • Symmetrix Solutions • Ralph Schomp Honda • Shea Homes • Tattered Cover Book Store • WJB Bradley Mortgage • Wells Fargo • Whole Foods • Wind Crest Annual Sponsor Benefits: • Marketing in the facilities • Advertising in the Activity Guide • Logo recognition on flyers, Newsletter and Activity Guide • Participation in Events • $132,000 Sponsorship Revenue
  • 51.
    Community Events Ranch HandVolunteers 88 volunteers  Incentive Program  Assisting with events  Training and orientation twice a year 971 Total Volunteer Hours Over 48,702 Attendees at HRCA Events • Beverage Tastings • Taste of Highlands Ranch • Easter Egg Hunt • Beer Festival • Carnival • Farmers’, Street, & Winter Markets • 4th of July Parade & Celebration • Trick or Treat Street • Hometown Holiday • Recycling events • Doggie Splash • Touch-a-Truck • Father/Daughter Sweetheart Ball • Home Improvement Expo • Craft and Gift Shows • Paranormal Party • Film in the Park • And more!
  • 52.
    226 Volunteer Hoursto Service Programs Cultural Affairs Association The Highlands Ranch Cultural Affairs Association (CAA) is a 501(C) 3 organization, formed in 2001, to address the need for a cultural foundation in the rapidly growing community of Highlands Ranch. The CAA provides a central organization from which educational, artistic, musical, theatrical, and dance events are provided to the residents of Highlands Ranch and surrounding communities. • $217,550 budget for 2013 • Art Encounters – Public Art Program • SCFD Funding Grant • $80,000 budget for 2013/2014 Over 30 Cultural Programs = 52,920 attendees Winter Cultural Series Highlands Ranch Days Hooked on Fishing Kid’s and Ladies’ Fishing on the Fly Summer Concert Series Murder Mystery Theater Jazz at the Mansion End-of-Summer Concert Oktoberfest Culture on the Green Series Chinese New Year Showtime at Southridge Series Classic Car Show
  • 53.
    Ken Joseph, Operations andPrograms Manager Operations and Programs
  • 54.
    Common Features - Indoor/OutdoorPools (19 bodies of water) - Running Tracks - Gyms - Fitness/Dance Studios - Weights - Exercise Machines (300+) Facilities
  • 55.
    Recreation Center at Northridge 62,685Sq. Ft. • Special Features • Tennis Pavilion • Racquetball Courts • Gym • Saunas • Major Programs • Tennis/ Racquetball/ Aerobics • Competitive Swimming - Swim Meets
  • 56.
    Recreation Center at Southridge 72,000Sq. Ft. Special Features • Auditorium • Commercial Kitchen • Senior Lounge • Pottery Studio • Pools – Kid’s Play Area • Current Channel – Log Walk • Fitness Pool Major Programs • Volleyball - Martial Arts - Theater - Pottery - Art - Cooking
  • 57.
    Recreation Center at Eastridge 85,000Sq. Ft. Special Features • Children’s (Frog) Pool • Indoor Outdoor Water Slides • Steam Room • Climbing Wall • Sand Volleyball Courts - Outdoor Major Programs • Swim Lessons – Basketball - Dance • Children’s Programs – Pre-School – Day Camp
  • 58.
    Recreation Center at Westridge 72,000Sq. Ft. Special Features • Indoor Synthetic Turf • Spin Cycle Studio • Batting Cages • Pitching Structure • Outdoor Children’s (Whale) Pool Major Programs • Soccer – Lacrosse - Flag Football • Spin Cycling Classes • Martial Arts • Children’s Programs - Pre-School
  • 59.
    Facility Management • RecreationProperty - 35 Acres • Facilities - 6.6 Acres (330,000 Sq. Ft.) • Open 17 Hrs./Day - 7 Days/Wk. - 361 Days/Yr. • 5000 + Visits/Day • Janitorial • Membership - (New Residents) • Registration - (Programs & Events) • Customer Service - Member Relations
  • 60.
    Operations Management Energy Conservation •Reduce electric, gas, and water costs --- Improve efficiency • 2.5M Project Financial Management • Expense Control – Reserve Study • Capital/Reserve Project Mgt. Health & Safety • Minimize Injuries - Trend Analysis - Safety Culture • Worker’s Comp. Experience Modification Factor -- 0.80 • Improve Employee Health Security • CCTV Cameras - Enhancement - DCSO Training • New Hires - Policies - Safety/OSHA - Software
  • 61.
    $4.4 Million BusinessFunction • Aquatics Department • Youth and Adult and Education Department • Sports and Fitness Department Programs Management
  • 62.
    Aquatics Management (Diane Ball) Supervisor (2)Coordinators • Group - Private Swim Lessons • Coached Aquatics - Swim Teams • Diving / Scuba / Snorkeling / Infant Swimming • Birthday Parties
  • 63.
    Supervisor (4) Coordinators • Children’s– Youth - Teen • Preschools • Day Camps • Art – Music – Dance - Drama • Education Classes Youth Services (Meredith Parker)
  • 64.
    Supervisor (5) Coordinators • Fitness •Martial Arts • Sports Leagues - Camps • Tennis • Race Series • Therapeutic Recreation Sports & Fitness (Chris Lucas)
  • 65.
    • Facilities • MaintenanceServices Assistant Operations Manager (Mark Gunther)
  • 66.
    Maintenance Services (Steve Lang) •Preventative Maintenance • HVAC - Plumbing - Electrical • Pools - Pumps - Motors • Boilers • Light Construction • Painting - Dry Wall - Tile • Cardio Machines • Landscaping - Fences • Snow Removal • Events - Set-up - Tear-down
  • 67.
    Backcountry Wilderness Area MarkGiebel, Backcountry Wilderness Area Supervisor
  • 68.
    Mission To provide visitorswith unprecedented opportunities to enjoy nature near where they live, while protecting and conserving natural, cultural, archeological, and historical resources for the enjoyment of future generations.
  • 69.
  • 70.
  • 71.
  • 72.
    Important Dates 1988 • OSCAAgreement, Set aside the 8,200 acres 1996 • Wildcat Regional Park Agreement 1997 • Shea Homes purchases Highlands Ranch from Mission Viejo
  • 73.
    More Important Dates June2000 • Douglas County approved the Highlands Ranch OSCA plan which outlined allowed uses in certain sections of the property, basically a zoning document for OSCA 2002 • HRCA Management Plan completed June 2002 • Strategic Planning Committee presents recommendations to the Board
  • 74.
    More Important Dates January2006 • Shea Homes and the HRCA complete the early conveyance of two parcels. • 811 acres and 63 acres for a total of 874 acres. • OSCA officially becomes known as The Backcountry Wilderness Area of Highlands Ranch. July 2006 • Wildcat Mountain Trails open May 2009 • Remainder of Backcountry is conveyed to the HRCA • Total of 7,254 acres August 2009 • Highlands Point Trail System Opens • HRCA Now has over 11 miles of trails
  • 75.
  • 76.
    Protect What: - Habitat, Wildlife,History, Culture Why: - Few places left along the Front Range - Large, contiguous area - An island in sea of development How: - Planning - Trails, activities, development - Limit access to parts - Habitat improvement, maintenance, etc.
  • 77.
    Programs • To providediverse, experiential activities in the outdoors to connect people to nature • Through our diverse offerings we hope to be a vehicle that encourages as many people as possible to enjoy the wonders of nature and the outdoors
  • 78.
    Backcountry Wilderness Area ProgramsOffered • Full Day Youth Camps • Archery Lessons • Hayrides • History • Mother’s Day • Father’s Day • Star Gazing • Picnic • Horseback Rides • Nature Hikes • Vehicle Tours • B-Day Parties • Elk Bugling • Elk Hunting • Cattle Branding Party • Haunted Forest • Elk Banquet
  • 79.
    Backcountry Wilderness Area Revenue •Revenue Generated By the Year: • 2009: $29,000 • 2010: $29,000 • 2011: $49,000 • 2012: $87,000 • 2013: $33,000 • 2014: $173,000 (projected)
  • 80.
    Backcountry Wilderness Area- Volunteers • Over 300 Trail Patrol Volunteers • Love In Action 300-400 Volunteers • Scout Groups - 10-20 Eagle Scout Projects This Year - Other Projects as They Come Up
  • 81.
    Enhancing and Maintaining PropertyValues Mike Bailey, Community Improvements Services Manager
  • 82.
    Community Improvement Service •The Department Has Four (4) Areas of Emphasis: - Architectural Residential: Residential Improvement Review - Commercial: Commercial Improvement and Signage Review - Compliance: Covenant Guideline Enforcement in Both Commercial and Residential Settings -Legal: As mandated per the Community Declaration
  • 83.
    The following explainshow to obtain an approval. Call (303) 471-8821 if you need assistance. Architectural Submittal Process Approval Letter Sent Denial Letter Sent Compliance Noted by Association File Closed Completion Inspection Done Follow-Up At One Year or Upon Receipt of Completion Notice. Resubmittal Required If Not Completed Within One Year Appeal May Be Filed Within 20 Days After Committee’s Decision Re-Submit Revised Plan Property Owner Prepares & Submits Improvement for Architectural Review Community Improvement Services Reviews Submittal Verification that Information is Complete Architectural Committee Review of Submittal Request for Further Information From Homeowner
  • 84.
    Noncompliance Flowchart RE-INSPECTION –NOTICE OF COMPLIANT TO THE DIRECTORS RE-INSPECTION BOARD DECISION 1ST STANDARD NONCOMPLIANCE LETTER AFTER INSPECTION RE-INSPECTION – 2ND STANDARD NONCOMPLIANCE LETTER
  • 85.
    Timeframe Examples • TrashContainer • Unsightly Material • General Landscape • Recreational Vehicle • Commercial Vehicle/Trailer • Put away on day of pickup - 3 day review • Removal of items - standard 5 day review • Repair or Maintenance - 5-14 day review • 72 hour rule - 72 hours in 7 day period • Submit and/or Remove - 5 day review
  • 86.
    Protocol • Complaint callsfrom members = 60% Staff initiated action = 40% • All complaints verified by staff prior to action • 2,500 letters per month in summer 1,200 letters per month in winter • Board Members should refrain from discussing all compliance issues with staff or members as they may be brought before the Board for a decision at a later date
  • 87.
    • Architectural Committee- Review of residential improvements, Design Guideline Revisions • Design Review Committee - Review of Commercial Development, Zoning, Development Guide Revisions • Commercial Review Committee - Review signage and minor amendments to SIP • Tribunal – Hearing Process Committees
  • 88.
    Other Highlands RanchEntities Responsibilities
  • 89.
    Douglas County Government •LawEnforcement •Roads and Street Maintenance •Zoning •Traffic Light Control
  • 90.
    Highlands Ranch MetroDistrict •Arterial Landscape Maintenance •Parks, Outdoor Sports & Recreation Programs •HRMD Trails Construction & Maintenance
  • 91.
    Littleton Fire Rescue •Fire& Emergency Services
  • 92.
    Centennial Water and SanitationDistrict • Water and Waste Water • Water Budgets • Watering Restrictions