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DNC Databook 2013

The National Do Not Call Registry Data Book for FY 2013 details the growth and usage of the registry, which has over 223 million active registrations as of September 30, 2013. The report includes statistics on complaints submitted by consumers regarding telemarketing violations, as well as figures on registrations by state and demographic data. It emphasizes the legal framework that requires telemarketers to respect consumer preferences and the processes in place for reporting and addressing violations.

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National Do Not Call Registry Data Book FY 2013 Federal Trade Commission December 2013
TABLE OF CONTENTS Report Subject Page No. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Registrations and Complaints Active Registration and Complaint Figures by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . 4 Fiscal Year 2013 Complaint Figures by Month and Complaint Type. . . . . . . . . . . . . . . . . . 5 Fiscal Year 2013 Registration and Complaint Figures by State Population . . . . . . . . . . . . 6 State Rankings for National Do Not Call Registry Registrations by State Population . . . . 7 Entities Accessing the Registry Entities Accessing the Registry by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Appendix: Registration and Complaint Figures by Consumer State and Area Code . . . . . . . . . . . . . . 9 Federal Trade Commission Page 1 of 22 Released December 2013
Federal Trade Commission Page 2 of 22 Released December 2013
INTRODUCTION The National Do Not Call Registry (Registry) provides consumers with an easy and efficient way to register their preference not to receive most telemarketing sales calls. The Registry has continued to grow since its inception in the summer of 2003. At the end of Fiscal Year (FY) 2013 (October 1, 2012 – September 30, 2013), there were more than 223 million active registrations. Consumers can register their phone number(s) on the Registry by either calling a toll-free number (888-382-1222) from the telephone number(s) they wish to register or using the do-not-call website (https://www.donotcall.gov). The do-not-call rules require telemarketers and sellers to remove the numbers on the Registry from their call lists at least every 31 days. Telemarketers can access the Registry through a website (https://telemarketing.donotcall.gov) dedicated to that purpose. Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the Federal Trade Commission (FTC) via either the tollfree number or the website. Law enforcement officials can then review these complaints, as well as consumer registration information and telemarketer access information, through the Consumer Sentinel Network (CSN), a secure Internet website maintained by the FTC. For more information about CSN, please visit www.FTC.gov/sentinel. Law enforcement personnel may join CSN at https://register.consumersentinel.gov. The National Do Not Call Registry Data Book contains statistical data regarding the registrations on the Registry, the subscriptions of entities (e.g., telemarketers and sellers) accessing phone numbers on the Registry, and the complaints consumers submit to the FTC about companies allegedly violating the do-notcall rules. The National Do Not Call Registry Data Book for Fiscal Year 2013 is based on unverified complaints reported by consumers. This report is not based on a consumer survey. Federal Trade Commission Page 3 of 22 Released December 2013
National Do Not Call Registry Active Registration and Complaint Figures1 Millions No. of Active Registrations Complaints Received Each Fiscal Year Fiscal Year Active Registration and Complaint Figures1 June 27, 2003 through September 30, 2013 Fiscal Year 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 No. of Active Registrations 51,968,777 64,288,175 107,440,316 132,219,163 145,498,656 172,523,449 191,453,726 201,542,746 209,723,135 217,568,284 223,429,112 Increase in Active Registrations 51,968,777 12,319,398 43,152,141 24,778,847 13,279,493 27,024,793 18,930,277 10,089,020 8,180,389 7,845,149 5,860,828 No. of Cumulative Complaints 0 579,838 1,249,312 2,399,130 3,696,995 5,464,793 7,273,144 8,906,959 11,180,475 15,021,044 18,769,699 Complaints Received Each Fiscal Year 0 579,838 669,474 1,149,818 1,297,865 1,767,798 1,808,351 1,633,815 2,273,516 3,840,569 3,748,655 1 Active registration and complaint figures reflect the total number of phone numbers registered and the total number of National Do Not Call Registry complaints submitted to the FTC as of September 30, 2013. Federal Trade Commission Page 4 of 22 Released December 2013
Fiscal Year 2013 National Do Not Call Registry Complaint Figures by Month and Complaint Type1 400 No. of Complaints (in Thousands) 350 300 250 200 150 100 50 Total Complaints Recorded Message Requested Entity to Stop Calling 0 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Complaint Figures by Month and Complaint Type1 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 July-13 Aug-13 Sep-13 Total Complaints 370,018 282,091 261,350 332,607 330,682 343,016 302,876 275,586 272,803 316,128 333,262 328,236 Recorded Message 234,871 175,598 160,578 205,534 199,460 202,149 169,564 147,579 146,845 174,020 185,705 180,258 Requested Entity to Stop Calling 196,287 144,818 134,758 168,070 159,236 162,646 139,779 129,926 124,506 148,463 155,624 149,672 1 Complaint types refer to National Do Not Call Registry complaints in which the consumer responded affirmatively to the questions: “Have you asked this company to stop calling you?” or “Was the call a recorded message?”. On September 1, 2009, the National Registry began accepting all complaints regarding calls using a recorded message, regardless of the registration status of the called number. Consumers may report multiple complaint types in a single complaint. Federal Trade Commission Page 5 of 22 Released December 2013
Fiscal Year 2013 National Do Not Call Registry Registration and Complaint Figures by State Population Active Registrations FY 2013 Complaints Active Consumer State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming 1 “Active Active Registrations per FY 2013 FY 2013 Complaints per Registrations 1 3,312,149 342,120 4,606,921 1,975,625 25,096,003 4,431,872 3,077,015 736,387 595,115 14,373,073 6,979,434 744,542 1,119,074 9,666,740 3,889,428 2,420,078 2,321,057 3,238,446 2,769,982 1,034,223 4,639,403 5,673,246 7,767,241 4,265,442 1,594,789 3,958,716 763,807 1,466,246 1,869,787 1,177,469 7,116,422 1,384,297 13,648,616 6,658,033 500,921 8,826,553 2,608,853 2,860,963 9,959,314 815,228 3,001,471 614,564 4,473,926 15,175,079 1,868,589 470,898 6,158,498 5,052,477 1,174,929 3,992,895 440,679 100,000 Population2 68,688 46,773 70,300 66,990 65,970 85,432 85,702 80,296 94,116 74,404 70,358 53,475 70,129 75,080 59,496 78,723 80,427 73,930 60,192 77,808 78,840 85,361 78,589 79,296 53,428 65,738 75,990 79,021 67,772 89,154 80,279 66,376 69,742 68,273 71,598 76,459 68,387 73,370 78,029 77,619 63,540 73,746 69,296 58,233 65,443 75,222 75,233 73,256 63,324 69,728 76,452 Complaints 3 81,843 2,197 117,011 28,758 511,815 78,294 56,135 12,786 9,866 246,479 111,257 6,775 16,527 205,407 28,756 23,971 25,848 39,579 42,350 10,344 86,771 76,659 119,150 52,110 20,013 41,838 7,988 17,598 37,330 19,246 163,747 18,558 249,798 90,973 4,906 169,651 31,014 56,469 146,865 12,720 46,282 6,280 79,992 221,666 26,473 7,010 99,251 98,511 15,512 32,218 6,705 100,000 Population2 1,697 300 1,786 975 1,345 1,509 1,563 1,394 1,560 1,276 1,122 487 1,036 1,595 440 780 896 904 920 778 1,475 1,153 1,206 969 670 695 795 948 1,353 1,457 1,847 890 1,276 933 701 1,470 813 1,448 1,151 1,211 980 754 1,239 851 927 1,120 1,212 1,428 836 563 1,163 Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30, 2013. 2 Population estimates are based on the 2012 U.S. Census population estimates (Table NST-EST2012-01 – Annual Estimates of the Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2012). 3 “FY 2013 Complaints” reflect National Do Not Call Registry complaints received by the Commission during fiscal year 2013. Federal Trade Commission Page 6 of 22 Released December 2013
State Rankings for National Do Not Call Registry Registrations by State Population WA ND MT VT NH MN ID WY MI IL UT CO NY KS RI CT PA OH IN WV MO CA KY VA NJ OK AZ MA IA NE NV ME WI SD OR TN NC AR NM DE SC MS AL DC3 GA MD TX HI LA FL AK Rank 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Consumer State New Hampshire Connecticut Colorado Massachusetts Kansas Delaware New Jersey Minnesota Nebraska Maryland Iowa Michigan Pennsylvania Maine Rhode Island Ohio Wyoming Montana Virginia Vermont Illinois Florida Kentucky South Dakota Oregon Active Registrations 1,177,469 3,077,015 4,431,872 5,673,246 2,321,057 736,387 7,116,422 4,265,442 1,466,246 4,639,403 2,420,078 7,767,241 9,959,314 1,034,223 815,228 8,826,553 440,679 763,807 6,158,498 470,898 9,666,740 14,373,073 3,238,446 614,564 2,860,963 Active Registrations per 100,000 Population2 89,154 85,702 85,432 85,361 80,427 80,296 80,279 79,296 79,021 78,840 78,723 78,589 78,029 77,808 77,619 76,459 76,452 75,990 75,233 75,222 75,080 74,404 73,930 73,746 73,370 Rank 1 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Consumer State Washington North Dakota Georgia Arizona Idaho New York Wisconsin Tennessee Alabama Oklahoma North Carolina Nevada Arkansas New Mexico California Missouri Utah South Carolina West Virginia Louisiana Indiana Texas Hawaii Mississippi Alaska Active Registrations 5,052,477 500,921 6,979,434 4,606,921 1,119,074 13,648,616 3,992,895 4,473,926 3,312,149 2,608,853 6,658,033 1,869,787 1,975,625 1,384,297 25,096,003 3,958,716 1,868,589 3,001,471 1,174,929 2,769,982 3,889,428 15,175,079 744,542 1,594,789 342,120 Active Registrations per 100,000 Population2 73,256 71,598 70,358 70,300 70,129 69,742 69,728 69,296 68,688 68,387 68,273 67,772 66,990 66,376 65,970 65,738 65,443 63,540 63,324 60,192 59,496 58,233 53,475 53,428 46,773 1 Rankings are based on the “Active Registrations per 100,000 Population.” “Active Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30, 2013. 2 Population estimates are based on the 2012 U.S. Census population estimates (Table NST-EST2012-01 – Annual Estimates of the Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2012). 3 Numbers for the District of Columbia are as follows: Active Registrations = 595,115; and Active Registrations per 100,000 Population = 94,116. Federal Trade Commission Page 7 of 22 Released December 2013
National Do Not Call Registry Entities Accessing the Registry by Fiscal Year1 75 No. of Entities Accessing the Registry (in Thousands) Entities Who Paid 5 or Fewer Area Codes Exempt Entities 50 25 0 2009 2010 2011 2012 2013 Fiscal Year FY 2009 Entities Who Paid 5 or Fewer Area Codes Exempt Entities FY 2010 FY 2011 FY 2012 FY 2013 3,923 3,383 3,192 2,949 2,875 40,406 34,206 31,240 25,389 24,153 1,002 680 728 631 598 1 “Entities Who Paid” are telemarketers, sellers and other entities who paid fees to access the Registry. “5 or Fewer Area Codes” includes those entities who accessed five or fewer area codes; the first five area codes are provided to entities at no cost. “Exempt Entities” include organizations that engage in outbound telephone calls to consumers that do not involve the sale of goods or services, such as calls to induce charitable contributions, to raise funds for political purposes, or to conduct surveys. “Exempt Entities” also include those who are engaged solely in calls to persons with whom they have an established business relationship or from whom they have obtained express written agreement to call and who do not access the National Registry for any other purpose. Federal Trade Commission Page 8 of 22 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Alabama Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 205 251 256 334 938 1,093,356 476,700 1,058,509 683,410 174 98,957 26,229 66,742 34,652 38 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 41,524 7,136 20,889 10,881 36 Alaska 907 9,246 342,120 FY 2013 Complaints 1,823 Arizona Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 480 520 602 623 928 1,337,060 920,888 1,064,142 639,745 645,086 150,992 88,789 81,278 77,012 43,481 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 36,805 23,924 19,911 20,939 11,584 Arkansas 479 501 870 Federal Trade Commission 572,428 727,596 675,601 29,977 44,350 25,700 Page 9 of 22 FY 2013 Complaints 7,804 12,302 7,849 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code California Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 209 213 310 323 408 415 424 442 510 530 559 562 619 626 650 657 661 669 707 714 747 760 805 818 831 858 909 916 925 949 951 870,564 226,975 1,571,422 734,352 1,186,393 1,102,929 30,005 406 1,112,223 941,121 751,962 799,939 1,130,504 852,555 772,210 1,961 726,713 63 1,026,923 1,412,068 954 1,292,262 1,114,784 1,298,281 447,060 592,866 1,244,357 1,322,693 851,544 897,153 782,761 49,751 14,797 131,680 47,246 84,654 79,233 3,120 30 76,723 58,844 33,438 59,767 60,959 62,911 57,673 417 46,684 5 67,841 122,258 105 76,541 81,686 98,086 23,269 42,584 63,301 86,247 63,060 68,716 55,508 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 303 719 720 970 1,961,949 843,125 664,935 961,863 151,995 48,102 25,049 41,270 FY 2013 Complaints 14,012 4,720 38,497 12,361 20,686 19,915 1,462 23 22,640 15,731 8,211 17,674 16,113 18,457 15,918 112 14,962 5 18,491 39,210 68 21,880 29,713 28,936 6,792 11,520 21,830 23,699 20,098 20,917 18,560 Colorado Federal Trade Commission Page 10 of 22 FY 2013 Complaints 43,789 14,028 6,769 11,051 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Connecticut Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 203 475 860 1,567,172 711 1,509,132 110,350 39 91,877 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 29,275 34 25,513 Delaware 302 736,387 51,422 FY 2013 Complaints 12,002 District of Columbia Area Code 202 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 595,115 28,831 FY 2013 Complaints 8,844 Florida Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 239 305 321 352 386 407 561 727 754 772 786 813 850 863 904 941 954 761,846 1,210,999 658,057 1,040,715 591,533 1,268,502 1,142,109 1,018,083 34,152 448,066 353,321 1,065,797 1,028,957 502,799 1,090,267 779,881 1,377,989 48,940 79,218 49,012 70,803 41,112 84,775 84,879 65,614 1,954 30,996 24,845 68,078 40,327 24,823 57,819 50,423 93,780 Federal Trade Commission Page 11 of 22 FY 2013 Complaints 14,416 18,745 14,040 17,395 9,981 21,448 18,242 18,604 773 6,809 9,691 19,527 10,475 6,551 14,445 15,080 21,306 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Georgia Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 229 404 470 478 678 706 762 770 912 410,367 1,243,898 3,438 409,730 1,088,100 1,250,344 2,291 1,972,841 598,425 15,584 59,320 137 22,060 48,663 59,607 63 157,334 23,332 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 3,904 16,926 100 6,546 14,153 16,160 43 44,641 5,749 Hawaii 808 744,542 32,214 FY 2013 Complaints 6,253 Idaho Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 208 1,119,074 71,689 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 217 224 309 312 331 618 630 708 773 779 815 847 872 882,294 152,348 724,776 487,283 7,080 903,399 1,376,499 1,024,544 1,223,739 8,777 1,262,878 1,612,080 1,043 56,342 7,071 47,627 38,788 648 53,880 120,056 81,138 87,124 224 85,732 153,614 33 FY 2013 Complaints 15,964 Illinois Federal Trade Commission Page 12 of 22 FY 2013 Complaints 14,834 2,193 13,673 11,356 509 14,723 30,199 22,362 22,870 101 23,682 45,606 16 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Indiana Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 219 260 317 574 765 812 519,900 431,166 1,055,449 404,602 632,991 845,320 23,325 11,775 27,674 8,974 14,484 19,505 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 5,615 2,979 7,511 2,093 3,821 5,262 Iowa 319 515 563 641 712 604,160 662,598 387,840 357,581 407,899 29,650 32,973 14,620 11,116 14,210 FY 2013 Complaints 6,838 8,032 3,131 2,239 3,026 Kansas Area Code 316 620 785 913 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 479,210 469,107 652,447 720,293 25,357 13,137 21,562 31,746 FY 2013 Complaints 6,916 3,498 5,606 8,740 Kentucky Area Code 270 502 606 859 Federal Trade Commission Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 888,837 996,845 529,181 823,583 38,294 46,552 14,227 37,585 Page 13 of 22 FY 2013 Complaints 10,294 14,251 3,397 10,598 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Louisiana Area Code 225 318 337 504 985 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 506,170 629,181 547,256 646,686 440,689 32,554 32,641 26,213 33,803 22,982 FY 2013 Complaints 8,484 8,760 7,015 10,380 6,836 Maine Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 207 1,034,223 44,045 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 240 301 410 443 667 508,463 1,640,256 1,728,623 761,968 93 17,053 132,292 125,261 18,362 3 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 339 351 413 508 617 774 781 857 978 41,969 1,124 633,626 1,598,666 1,177,100 210,838 917,932 63,948 1,028,043 1,280 10 29,948 82,982 55,957 3,689 48,144 2,335 54,604 FY 2013 Complaints 10,049 Maryland FY 2013 Complaints 4,957 38,964 34,231 5,463 2 Massachusetts Federal Trade Commission Page 14 of 22 FY 2013 Complaints 351 1 7,917 22,631 14,053 1,220 13,230 699 14,411 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Michigan Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 231 248 269 313 517 586 616 734 810 906 947 989 533,124 1,241,934 596,124 721,594 677,969 728,669 757,255 923,769 622,334 232,613 1,006 730,850 23,858 90,482 28,311 35,228 28,954 45,617 44,466 51,396 29,042 8,903 58 26,571 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 7,169 22,925 8,125 10,448 8,252 11,729 17,364 13,676 8,104 2,421 17 7,108 Minnesota Area Code 218 320 507 612 651 763 952 596,217 398,360 615,719 826,258 798,176 537,691 493,021 21,116 13,472 22,156 30,636 38,410 26,654 27,784 FY 2013 Complaints 5,555 3,709 6,537 8,133 10,590 8,088 8,284 Mississippi Area Code 228 601 662 769 Federal Trade Commission Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 247,512 788,893 550,518 7,866 12,985 34,194 17,215 220 Page 15 of 22 FY 2013 Complaints 3,667 10,434 4,715 93 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Missouri Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 314 417 573 636 660 816 1,066,456 620,901 670,430 451,216 242,885 906,828 41,134 19,108 14,997 20,496 4,923 26,594 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 12,075 8,089 4,326 7,476 1,299 7,014 Montana 406 40,217 763,807 FY 2013 Complaints 7,670 Nebraska Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 308 402 531 288,881 1,177,278 87 11,732 63,172 8 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 702 775 1,291,645 578,142 98,577 39,315 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 603 1,177,469 66,894 FY 2013 Complaints 2,420 14,728 3 Nevada FY 2013 Complaints 26,871 8,773 New Hampshire Federal Trade Commission Page 16 of 22 FY 2013 Complaints 18,495 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code New Jersey Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 201 551 609 732 848 856 862 908 973 1,206,350 49,748 1,253,940 1,484,746 49,189 775,432 89,105 984,488 1,223,424 83,808 1,862 85,522 108,420 1,200 54,051 2,504 70,212 78,000 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 505 575 1,164,398 219,899 66,494 12,014 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 212 315 347 516 518 585 607 631 646 716 718 845 914 917 929 721,830 1,083,460 509,683 1,290,225 1,102,288 857,934 606,978 1,115,682 579,559 1,079,756 1,648,319 943,947 856,982 1,251,513 460 82,293 52,409 20,977 70,066 62,439 50,039 34,336 58,220 17,385 57,319 111,884 55,486 59,124 35,262 28 FY 2013 Complaints 25,029 678 30,604 33,400 531 19,595 860 25,265 24,586 New Mexico FY 2013 Complaints 14,773 3,060 New York Federal Trade Commission Page 17 of 22 FY 2013 Complaints 32,744 14,976 7,251 18,914 20,523 15,707 10,818 16,157 4,764 16,923 35,030 16,260 26,166 8,814 16 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code North Carolina Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 252 336 704 828 910 919 980 984 663,441 1,199,320 1,491,820 920,609 939,687 1,380,127 62,388 641 24,459 53,950 72,767 42,109 32,425 69,672 1,439 4 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 7,850 17,682 19,460 12,664 9,474 19,858 546 3 North Dakota Area Code 701 500,921 14,501 FY 2013 Complaints 4,651 Ohio Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 216 234 330 419 440 513 567 614 740 937 682,099 11,906 1,587,398 1,232,768 984,537 1,187,042 52,427 1,080,666 947,596 1,060,114 47,743 1,451 107,067 55,904 68,630 85,116 1,393 75,077 43,229 62,092 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 405 539 580 918 1,090,036 304 511,220 1,007,293 48,777 10 15,429 43,896 FY 2013 Complaints 16,178 1,083 34,063 15,560 25,485 25,773 367 19,810 11,499 17,465 Oklahoma Federal Trade Commission Page 18 of 22 FY 2013 Complaints 13,018 8 3,894 12,927 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Oregon Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 458 503 541 971 148 1,607,141 1,151,117 102,557 461 119,042 72,854 8,746 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 215 267 412 484 570 610 717 724 814 878 1,437,234 421,726 1,123,802 419,621 1,167,858 1,684,903 1,485,703 1,232,117 986,158 192 93,446 13,256 49,603 12,226 40,958 106,524 62,018 47,064 29,949 7 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 453 30,639 21,133 2,349 Pennsylvania FY 2013 Complaints 27,426 4,305 18,200 3,887 12,882 33,531 19,529 13,754 9,408 2 Rhode Island Area Code 401 815,228 48,122 FY 2013 Complaints 12,340 South Carolina Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 803 843 864 1,012,058 1,044,328 945,085 55,138 51,232 46,763 Federal Trade Commission Page 19 of 22 FY 2013 Complaints 15,924 14,100 14,436 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code South Dakota Area Code 605 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 22,364 614,564 FY 2013 Complaints 5,844 Tennessee Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 423 615 731 865 901 931 977,023 1,158,256 339,439 708,850 717,404 572,954 53,274 71,690 14,812 39,942 40,278 27,739 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 210 214 254 281 325 361 409 430 432 469 512 682 713 737 806 817 830 832 903 915 936 940 956 972 979 1,087,982 1,324,443 508,779 1,452,404 287,685 397,458 381,472 1,141 236,023 314,348 1,251,266 85,516 1,064,450 162 508,770 1,404,363 330,591 740,179 890,199 337,992 349,058 368,555 360,757 1,167,345 324,141 72,944 81,570 26,116 115,119 14,518 14,762 14,965 21 7,722 16,554 100,915 3,790 65,888 2 20,768 101,085 13,252 22,831 37,328 14,653 12,630 16,626 11,299 93,548 11,378 FY 2013 Complaints 14,481 22,101 5,142 13,405 13,828 8,761 Texas Federal Trade Commission Page 20 of 22 FY 2013 Complaints 17,193 20,821 6,385 27,391 3,185 3,173 3,364 6 1,767 6,588 22,995 981 15,418 2 5,107 25,472 2,877 5,226 9,809 3,370 3,289 4,009 2,562 22,272 2,401 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code Utah Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 385 435 801 3,340 421,951 1,443,298 565 19,901 84,380 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 344 4,316 20,895 Vermont 802 470,898 23,178 FY 2013 Complaints 6,744 Virginia Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 276 434 540 571 703 757 804 281,560 454,628 1,152,063 279,463 1,631,003 1,319,547 1,040,234 11,227 21,298 61,220 12,724 143,276 69,832 54,163 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 206 253 360 425 509 1,022,862 763,157 1,427,011 887,118 952,329 83,777 59,248 93,160 62,041 42,802 FY 2013 Complaints 2,771 4,652 14,461 3,664 39,305 16,606 13,716 Washington Federal Trade Commission Page 21 of 22 FY 2013 Complaints 24,843 16,512 24,782 18,865 10,290 Released December 2013
Appendix: National Do Not Call Registry Registration and Complaint Figures by Consumer State and Area Code West Virginia Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 304 681 1,173,611 1,318 57,586 35 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 14,938 28 Wisconsin Area Code 262 414 534 608 715 920 746,970 682,277 29 847,058 778,662 937,899 32,037 22,225 7 24,525 15,546 23,065 FY 2013 Complaints 8,584 6,314 3 5,795 4,449 5,804 Wyoming Area Code 307 Federal Trade Commission Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 440,679 26,866 Page 22 of 22 FY 2013 Complaints 6,499 Released December 2013
1-888-382-1222 donotcall.gov

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DNC Databook 2013

  • 1.
    National Do Not Call Registry DataBook FY 2013 Federal Trade Commission December 2013
  • 2.
    TABLE OF CONTENTS ReportSubject Page No. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Registrations and Complaints Active Registration and Complaint Figures by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . 4 Fiscal Year 2013 Complaint Figures by Month and Complaint Type. . . . . . . . . . . . . . . . . . 5 Fiscal Year 2013 Registration and Complaint Figures by State Population . . . . . . . . . . . . 6 State Rankings for National Do Not Call Registry Registrations by State Population . . . . 7 Entities Accessing the Registry Entities Accessing the Registry by Fiscal Year. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Appendix: Registration and Complaint Figures by Consumer State and Area Code . . . . . . . . . . . . . . 9 Federal Trade Commission Page 1 of 22 Released December 2013
  • 3.
    Federal Trade Commission Page2 of 22 Released December 2013
  • 4.
    INTRODUCTION The National DoNot Call Registry (Registry) provides consumers with an easy and efficient way to register their preference not to receive most telemarketing sales calls. The Registry has continued to grow since its inception in the summer of 2003. At the end of Fiscal Year (FY) 2013 (October 1, 2012 – September 30, 2013), there were more than 223 million active registrations. Consumers can register their phone number(s) on the Registry by either calling a toll-free number (888-382-1222) from the telephone number(s) they wish to register or using the do-not-call website (https://www.donotcall.gov). The do-not-call rules require telemarketers and sellers to remove the numbers on the Registry from their call lists at least every 31 days. Telemarketers can access the Registry through a website (https://telemarketing.donotcall.gov) dedicated to that purpose. Consumers notify law enforcement of violations of the do-not-call rules by submitting complaints to the Federal Trade Commission (FTC) via either the tollfree number or the website. Law enforcement officials can then review these complaints, as well as consumer registration information and telemarketer access information, through the Consumer Sentinel Network (CSN), a secure Internet website maintained by the FTC. For more information about CSN, please visit www.FTC.gov/sentinel. Law enforcement personnel may join CSN at https://register.consumersentinel.gov. The National Do Not Call Registry Data Book contains statistical data regarding the registrations on the Registry, the subscriptions of entities (e.g., telemarketers and sellers) accessing phone numbers on the Registry, and the complaints consumers submit to the FTC about companies allegedly violating the do-notcall rules. The National Do Not Call Registry Data Book for Fiscal Year 2013 is based on unverified complaints reported by consumers. This report is not based on a consumer survey. Federal Trade Commission Page 3 of 22 Released December 2013
  • 5.
    National Do NotCall Registry Active Registration and Complaint Figures1 Millions No. of Active Registrations Complaints Received Each Fiscal Year Fiscal Year Active Registration and Complaint Figures1 June 27, 2003 through September 30, 2013 Fiscal Year 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 No. of Active Registrations 51,968,777 64,288,175 107,440,316 132,219,163 145,498,656 172,523,449 191,453,726 201,542,746 209,723,135 217,568,284 223,429,112 Increase in Active Registrations 51,968,777 12,319,398 43,152,141 24,778,847 13,279,493 27,024,793 18,930,277 10,089,020 8,180,389 7,845,149 5,860,828 No. of Cumulative Complaints 0 579,838 1,249,312 2,399,130 3,696,995 5,464,793 7,273,144 8,906,959 11,180,475 15,021,044 18,769,699 Complaints Received Each Fiscal Year 0 579,838 669,474 1,149,818 1,297,865 1,767,798 1,808,351 1,633,815 2,273,516 3,840,569 3,748,655 1 Active registration and complaint figures reflect the total number of phone numbers registered and the total number of National Do Not Call Registry complaints submitted to the FTC as of September 30, 2013. Federal Trade Commission Page 4 of 22 Released December 2013
  • 6.
    Fiscal Year 2013 NationalDo Not Call Registry Complaint Figures by Month and Complaint Type1 400 No. of Complaints (in Thousands) 350 300 250 200 150 100 50 Total Complaints Recorded Message Requested Entity to Stop Calling 0 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 Jul-13 Aug-13 Sep-13 Complaint Figures by Month and Complaint Type1 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 May-13 Jun-13 July-13 Aug-13 Sep-13 Total Complaints 370,018 282,091 261,350 332,607 330,682 343,016 302,876 275,586 272,803 316,128 333,262 328,236 Recorded Message 234,871 175,598 160,578 205,534 199,460 202,149 169,564 147,579 146,845 174,020 185,705 180,258 Requested Entity to Stop Calling 196,287 144,818 134,758 168,070 159,236 162,646 139,779 129,926 124,506 148,463 155,624 149,672 1 Complaint types refer to National Do Not Call Registry complaints in which the consumer responded affirmatively to the questions: “Have you asked this company to stop calling you?” or “Was the call a recorded message?”. On September 1, 2009, the National Registry began accepting all complaints regarding calls using a recorded message, regardless of the registration status of the called number. Consumers may report multiple complaint types in a single complaint. Federal Trade Commission Page 5 of 22 Released December 2013
  • 7.
    Fiscal Year 2013 NationalDo Not Call Registry Registration and Complaint Figures by State Population Active Registrations FY 2013 Complaints Active Consumer State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming 1 “Active Active Registrations per FY 2013 FY 2013 Complaints per Registrations 1 3,312,149 342,120 4,606,921 1,975,625 25,096,003 4,431,872 3,077,015 736,387 595,115 14,373,073 6,979,434 744,542 1,119,074 9,666,740 3,889,428 2,420,078 2,321,057 3,238,446 2,769,982 1,034,223 4,639,403 5,673,246 7,767,241 4,265,442 1,594,789 3,958,716 763,807 1,466,246 1,869,787 1,177,469 7,116,422 1,384,297 13,648,616 6,658,033 500,921 8,826,553 2,608,853 2,860,963 9,959,314 815,228 3,001,471 614,564 4,473,926 15,175,079 1,868,589 470,898 6,158,498 5,052,477 1,174,929 3,992,895 440,679 100,000 Population2 68,688 46,773 70,300 66,990 65,970 85,432 85,702 80,296 94,116 74,404 70,358 53,475 70,129 75,080 59,496 78,723 80,427 73,930 60,192 77,808 78,840 85,361 78,589 79,296 53,428 65,738 75,990 79,021 67,772 89,154 80,279 66,376 69,742 68,273 71,598 76,459 68,387 73,370 78,029 77,619 63,540 73,746 69,296 58,233 65,443 75,222 75,233 73,256 63,324 69,728 76,452 Complaints 3 81,843 2,197 117,011 28,758 511,815 78,294 56,135 12,786 9,866 246,479 111,257 6,775 16,527 205,407 28,756 23,971 25,848 39,579 42,350 10,344 86,771 76,659 119,150 52,110 20,013 41,838 7,988 17,598 37,330 19,246 163,747 18,558 249,798 90,973 4,906 169,651 31,014 56,469 146,865 12,720 46,282 6,280 79,992 221,666 26,473 7,010 99,251 98,511 15,512 32,218 6,705 100,000 Population2 1,697 300 1,786 975 1,345 1,509 1,563 1,394 1,560 1,276 1,122 487 1,036 1,595 440 780 896 904 920 778 1,475 1,153 1,206 969 670 695 795 948 1,353 1,457 1,847 890 1,276 933 701 1,470 813 1,448 1,151 1,211 980 754 1,239 851 927 1,120 1,212 1,428 836 563 1,163 Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30, 2013. 2 Population estimates are based on the 2012 U.S. Census population estimates (Table NST-EST2012-01 – Annual Estimates of the Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2012). 3 “FY 2013 Complaints” reflect National Do Not Call Registry complaints received by the Commission during fiscal year 2013. Federal Trade Commission Page 6 of 22 Released December 2013
  • 8.
    State Rankings forNational Do Not Call Registry Registrations by State Population WA ND MT VT NH MN ID WY MI IL UT CO NY KS RI CT PA OH IN WV MO CA KY VA NJ OK AZ MA IA NE NV ME WI SD OR TN NC AR NM DE SC MS AL DC3 GA MD TX HI LA FL AK Rank 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Consumer State New Hampshire Connecticut Colorado Massachusetts Kansas Delaware New Jersey Minnesota Nebraska Maryland Iowa Michigan Pennsylvania Maine Rhode Island Ohio Wyoming Montana Virginia Vermont Illinois Florida Kentucky South Dakota Oregon Active Registrations 1,177,469 3,077,015 4,431,872 5,673,246 2,321,057 736,387 7,116,422 4,265,442 1,466,246 4,639,403 2,420,078 7,767,241 9,959,314 1,034,223 815,228 8,826,553 440,679 763,807 6,158,498 470,898 9,666,740 14,373,073 3,238,446 614,564 2,860,963 Active Registrations per 100,000 Population2 89,154 85,702 85,432 85,361 80,427 80,296 80,279 79,296 79,021 78,840 78,723 78,589 78,029 77,808 77,619 76,459 76,452 75,990 75,233 75,222 75,080 74,404 73,930 73,746 73,370 Rank 1 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 Consumer State Washington North Dakota Georgia Arizona Idaho New York Wisconsin Tennessee Alabama Oklahoma North Carolina Nevada Arkansas New Mexico California Missouri Utah South Carolina West Virginia Louisiana Indiana Texas Hawaii Mississippi Alaska Active Registrations 5,052,477 500,921 6,979,434 4,606,921 1,119,074 13,648,616 3,992,895 4,473,926 3,312,149 2,608,853 6,658,033 1,869,787 1,975,625 1,384,297 25,096,003 3,958,716 1,868,589 3,001,471 1,174,929 2,769,982 3,889,428 15,175,079 744,542 1,594,789 342,120 Active Registrations per 100,000 Population2 73,256 71,598 70,358 70,300 70,129 69,742 69,728 69,296 68,688 68,387 68,273 67,772 66,990 66,376 65,970 65,738 65,443 63,540 63,324 60,192 59,496 58,233 53,475 53,428 46,773 1 Rankings are based on the “Active Registrations per 100,000 Population.” “Active Registrations” reflect the total number of phone numbers registered on the National Do Not Call Registry as of September 30, 2013. 2 Population estimates are based on the 2012 U.S. Census population estimates (Table NST-EST2012-01 – Annual Estimates of the Population for the United States, Regions, States, and Puerto Rico: April 1, 2010 to July 1, 2012). 3 Numbers for the District of Columbia are as follows: Active Registrations = 595,115; and Active Registrations per 100,000 Population = 94,116. Federal Trade Commission Page 7 of 22 Released December 2013
  • 9.
    National Do NotCall Registry Entities Accessing the Registry by Fiscal Year1 75 No. of Entities Accessing the Registry (in Thousands) Entities Who Paid 5 or Fewer Area Codes Exempt Entities 50 25 0 2009 2010 2011 2012 2013 Fiscal Year FY 2009 Entities Who Paid 5 or Fewer Area Codes Exempt Entities FY 2010 FY 2011 FY 2012 FY 2013 3,923 3,383 3,192 2,949 2,875 40,406 34,206 31,240 25,389 24,153 1,002 680 728 631 598 1 “Entities Who Paid” are telemarketers, sellers and other entities who paid fees to access the Registry. “5 or Fewer Area Codes” includes those entities who accessed five or fewer area codes; the first five area codes are provided to entities at no cost. “Exempt Entities” include organizations that engage in outbound telephone calls to consumers that do not involve the sale of goods or services, such as calls to induce charitable contributions, to raise funds for political purposes, or to conduct surveys. “Exempt Entities” also include those who are engaged solely in calls to persons with whom they have an established business relationship or from whom they have obtained express written agreement to call and who do not access the National Registry for any other purpose. Federal Trade Commission Page 8 of 22 Released December 2013
  • 10.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Alabama Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 205 251 256 334 938 1,093,356 476,700 1,058,509 683,410 174 98,957 26,229 66,742 34,652 38 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 41,524 7,136 20,889 10,881 36 Alaska 907 9,246 342,120 FY 2013 Complaints 1,823 Arizona Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 480 520 602 623 928 1,337,060 920,888 1,064,142 639,745 645,086 150,992 88,789 81,278 77,012 43,481 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 36,805 23,924 19,911 20,939 11,584 Arkansas 479 501 870 Federal Trade Commission 572,428 727,596 675,601 29,977 44,350 25,700 Page 9 of 22 FY 2013 Complaints 7,804 12,302 7,849 Released December 2013
  • 11.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code California Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 209 213 310 323 408 415 424 442 510 530 559 562 619 626 650 657 661 669 707 714 747 760 805 818 831 858 909 916 925 949 951 870,564 226,975 1,571,422 734,352 1,186,393 1,102,929 30,005 406 1,112,223 941,121 751,962 799,939 1,130,504 852,555 772,210 1,961 726,713 63 1,026,923 1,412,068 954 1,292,262 1,114,784 1,298,281 447,060 592,866 1,244,357 1,322,693 851,544 897,153 782,761 49,751 14,797 131,680 47,246 84,654 79,233 3,120 30 76,723 58,844 33,438 59,767 60,959 62,911 57,673 417 46,684 5 67,841 122,258 105 76,541 81,686 98,086 23,269 42,584 63,301 86,247 63,060 68,716 55,508 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 303 719 720 970 1,961,949 843,125 664,935 961,863 151,995 48,102 25,049 41,270 FY 2013 Complaints 14,012 4,720 38,497 12,361 20,686 19,915 1,462 23 22,640 15,731 8,211 17,674 16,113 18,457 15,918 112 14,962 5 18,491 39,210 68 21,880 29,713 28,936 6,792 11,520 21,830 23,699 20,098 20,917 18,560 Colorado Federal Trade Commission Page 10 of 22 FY 2013 Complaints 43,789 14,028 6,769 11,051 Released December 2013
  • 12.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Connecticut Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 203 475 860 1,567,172 711 1,509,132 110,350 39 91,877 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 29,275 34 25,513 Delaware 302 736,387 51,422 FY 2013 Complaints 12,002 District of Columbia Area Code 202 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 595,115 28,831 FY 2013 Complaints 8,844 Florida Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 239 305 321 352 386 407 561 727 754 772 786 813 850 863 904 941 954 761,846 1,210,999 658,057 1,040,715 591,533 1,268,502 1,142,109 1,018,083 34,152 448,066 353,321 1,065,797 1,028,957 502,799 1,090,267 779,881 1,377,989 48,940 79,218 49,012 70,803 41,112 84,775 84,879 65,614 1,954 30,996 24,845 68,078 40,327 24,823 57,819 50,423 93,780 Federal Trade Commission Page 11 of 22 FY 2013 Complaints 14,416 18,745 14,040 17,395 9,981 21,448 18,242 18,604 773 6,809 9,691 19,527 10,475 6,551 14,445 15,080 21,306 Released December 2013
  • 13.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Georgia Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 229 404 470 478 678 706 762 770 912 410,367 1,243,898 3,438 409,730 1,088,100 1,250,344 2,291 1,972,841 598,425 15,584 59,320 137 22,060 48,663 59,607 63 157,334 23,332 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 3,904 16,926 100 6,546 14,153 16,160 43 44,641 5,749 Hawaii 808 744,542 32,214 FY 2013 Complaints 6,253 Idaho Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 208 1,119,074 71,689 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 217 224 309 312 331 618 630 708 773 779 815 847 872 882,294 152,348 724,776 487,283 7,080 903,399 1,376,499 1,024,544 1,223,739 8,777 1,262,878 1,612,080 1,043 56,342 7,071 47,627 38,788 648 53,880 120,056 81,138 87,124 224 85,732 153,614 33 FY 2013 Complaints 15,964 Illinois Federal Trade Commission Page 12 of 22 FY 2013 Complaints 14,834 2,193 13,673 11,356 509 14,723 30,199 22,362 22,870 101 23,682 45,606 16 Released December 2013
  • 14.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Indiana Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 219 260 317 574 765 812 519,900 431,166 1,055,449 404,602 632,991 845,320 23,325 11,775 27,674 8,974 14,484 19,505 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 5,615 2,979 7,511 2,093 3,821 5,262 Iowa 319 515 563 641 712 604,160 662,598 387,840 357,581 407,899 29,650 32,973 14,620 11,116 14,210 FY 2013 Complaints 6,838 8,032 3,131 2,239 3,026 Kansas Area Code 316 620 785 913 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 479,210 469,107 652,447 720,293 25,357 13,137 21,562 31,746 FY 2013 Complaints 6,916 3,498 5,606 8,740 Kentucky Area Code 270 502 606 859 Federal Trade Commission Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 888,837 996,845 529,181 823,583 38,294 46,552 14,227 37,585 Page 13 of 22 FY 2013 Complaints 10,294 14,251 3,397 10,598 Released December 2013
  • 15.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Louisiana Area Code 225 318 337 504 985 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 506,170 629,181 547,256 646,686 440,689 32,554 32,641 26,213 33,803 22,982 FY 2013 Complaints 8,484 8,760 7,015 10,380 6,836 Maine Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 207 1,034,223 44,045 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 240 301 410 443 667 508,463 1,640,256 1,728,623 761,968 93 17,053 132,292 125,261 18,362 3 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 339 351 413 508 617 774 781 857 978 41,969 1,124 633,626 1,598,666 1,177,100 210,838 917,932 63,948 1,028,043 1,280 10 29,948 82,982 55,957 3,689 48,144 2,335 54,604 FY 2013 Complaints 10,049 Maryland FY 2013 Complaints 4,957 38,964 34,231 5,463 2 Massachusetts Federal Trade Commission Page 14 of 22 FY 2013 Complaints 351 1 7,917 22,631 14,053 1,220 13,230 699 14,411 Released December 2013
  • 16.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Michigan Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 231 248 269 313 517 586 616 734 810 906 947 989 533,124 1,241,934 596,124 721,594 677,969 728,669 757,255 923,769 622,334 232,613 1,006 730,850 23,858 90,482 28,311 35,228 28,954 45,617 44,466 51,396 29,042 8,903 58 26,571 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 7,169 22,925 8,125 10,448 8,252 11,729 17,364 13,676 8,104 2,421 17 7,108 Minnesota Area Code 218 320 507 612 651 763 952 596,217 398,360 615,719 826,258 798,176 537,691 493,021 21,116 13,472 22,156 30,636 38,410 26,654 27,784 FY 2013 Complaints 5,555 3,709 6,537 8,133 10,590 8,088 8,284 Mississippi Area Code 228 601 662 769 Federal Trade Commission Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 247,512 788,893 550,518 7,866 12,985 34,194 17,215 220 Page 15 of 22 FY 2013 Complaints 3,667 10,434 4,715 93 Released December 2013
  • 17.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Missouri Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 314 417 573 636 660 816 1,066,456 620,901 670,430 451,216 242,885 906,828 41,134 19,108 14,997 20,496 4,923 26,594 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 12,075 8,089 4,326 7,476 1,299 7,014 Montana 406 40,217 763,807 FY 2013 Complaints 7,670 Nebraska Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 308 402 531 288,881 1,177,278 87 11,732 63,172 8 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 702 775 1,291,645 578,142 98,577 39,315 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 603 1,177,469 66,894 FY 2013 Complaints 2,420 14,728 3 Nevada FY 2013 Complaints 26,871 8,773 New Hampshire Federal Trade Commission Page 16 of 22 FY 2013 Complaints 18,495 Released December 2013
  • 18.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code New Jersey Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 201 551 609 732 848 856 862 908 973 1,206,350 49,748 1,253,940 1,484,746 49,189 775,432 89,105 984,488 1,223,424 83,808 1,862 85,522 108,420 1,200 54,051 2,504 70,212 78,000 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 505 575 1,164,398 219,899 66,494 12,014 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 212 315 347 516 518 585 607 631 646 716 718 845 914 917 929 721,830 1,083,460 509,683 1,290,225 1,102,288 857,934 606,978 1,115,682 579,559 1,079,756 1,648,319 943,947 856,982 1,251,513 460 82,293 52,409 20,977 70,066 62,439 50,039 34,336 58,220 17,385 57,319 111,884 55,486 59,124 35,262 28 FY 2013 Complaints 25,029 678 30,604 33,400 531 19,595 860 25,265 24,586 New Mexico FY 2013 Complaints 14,773 3,060 New York Federal Trade Commission Page 17 of 22 FY 2013 Complaints 32,744 14,976 7,251 18,914 20,523 15,707 10,818 16,157 4,764 16,923 35,030 16,260 26,166 8,814 16 Released December 2013
  • 19.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code North Carolina Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 252 336 704 828 910 919 980 984 663,441 1,199,320 1,491,820 920,609 939,687 1,380,127 62,388 641 24,459 53,950 72,767 42,109 32,425 69,672 1,439 4 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 7,850 17,682 19,460 12,664 9,474 19,858 546 3 North Dakota Area Code 701 500,921 14,501 FY 2013 Complaints 4,651 Ohio Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 216 234 330 419 440 513 567 614 740 937 682,099 11,906 1,587,398 1,232,768 984,537 1,187,042 52,427 1,080,666 947,596 1,060,114 47,743 1,451 107,067 55,904 68,630 85,116 1,393 75,077 43,229 62,092 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 405 539 580 918 1,090,036 304 511,220 1,007,293 48,777 10 15,429 43,896 FY 2013 Complaints 16,178 1,083 34,063 15,560 25,485 25,773 367 19,810 11,499 17,465 Oklahoma Federal Trade Commission Page 18 of 22 FY 2013 Complaints 13,018 8 3,894 12,927 Released December 2013
  • 20.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Oregon Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 458 503 541 971 148 1,607,141 1,151,117 102,557 461 119,042 72,854 8,746 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 215 267 412 484 570 610 717 724 814 878 1,437,234 421,726 1,123,802 419,621 1,167,858 1,684,903 1,485,703 1,232,117 986,158 192 93,446 13,256 49,603 12,226 40,958 106,524 62,018 47,064 29,949 7 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 453 30,639 21,133 2,349 Pennsylvania FY 2013 Complaints 27,426 4,305 18,200 3,887 12,882 33,531 19,529 13,754 9,408 2 Rhode Island Area Code 401 815,228 48,122 FY 2013 Complaints 12,340 South Carolina Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 803 843 864 1,012,058 1,044,328 945,085 55,138 51,232 46,763 Federal Trade Commission Page 19 of 22 FY 2013 Complaints 15,924 14,100 14,436 Released December 2013
  • 21.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code South Dakota Area Code 605 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 22,364 614,564 FY 2013 Complaints 5,844 Tennessee Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 423 615 731 865 901 931 977,023 1,158,256 339,439 708,850 717,404 572,954 53,274 71,690 14,812 39,942 40,278 27,739 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 210 214 254 281 325 361 409 430 432 469 512 682 713 737 806 817 830 832 903 915 936 940 956 972 979 1,087,982 1,324,443 508,779 1,452,404 287,685 397,458 381,472 1,141 236,023 314,348 1,251,266 85,516 1,064,450 162 508,770 1,404,363 330,591 740,179 890,199 337,992 349,058 368,555 360,757 1,167,345 324,141 72,944 81,570 26,116 115,119 14,518 14,762 14,965 21 7,722 16,554 100,915 3,790 65,888 2 20,768 101,085 13,252 22,831 37,328 14,653 12,630 16,626 11,299 93,548 11,378 FY 2013 Complaints 14,481 22,101 5,142 13,405 13,828 8,761 Texas Federal Trade Commission Page 20 of 22 FY 2013 Complaints 17,193 20,821 6,385 27,391 3,185 3,173 3,364 6 1,767 6,588 22,995 981 15,418 2 5,107 25,472 2,877 5,226 9,809 3,370 3,289 4,009 2,562 22,272 2,401 Released December 2013
  • 22.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code Utah Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 385 435 801 3,340 421,951 1,443,298 565 19,901 84,380 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 344 4,316 20,895 Vermont 802 470,898 23,178 FY 2013 Complaints 6,744 Virginia Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 276 434 540 571 703 757 804 281,560 454,628 1,152,063 279,463 1,631,003 1,319,547 1,040,234 11,227 21,298 61,220 12,724 143,276 69,832 54,163 Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 206 253 360 425 509 1,022,862 763,157 1,427,011 887,118 952,329 83,777 59,248 93,160 62,041 42,802 FY 2013 Complaints 2,771 4,652 14,461 3,664 39,305 16,606 13,716 Washington Federal Trade Commission Page 21 of 22 FY 2013 Complaints 24,843 16,512 24,782 18,865 10,290 Released December 2013
  • 23.
    Appendix: National Do NotCall Registry Registration and Complaint Figures by Consumer State and Area Code West Virginia Area Code Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 304 681 1,173,611 1,318 57,586 35 Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints FY 2013 Complaints 14,938 28 Wisconsin Area Code 262 414 534 608 715 920 746,970 682,277 29 847,058 778,662 937,899 32,037 22,225 7 24,525 15,546 23,065 FY 2013 Complaints 8,584 6,314 3 5,795 4,449 5,804 Wyoming Area Code 307 Federal Trade Commission Active Registrations as of Sept. 30, 2013 FY 2009 through FY 2013 Complaints 440,679 26,866 Page 22 of 22 FY 2013 Complaints 6,499 Released December 2013
  • 24.