The National Do Not Call Registry allows consumers to register their phone numbers to reduce unwanted telemarketing calls. Registering a phone number adds it to a list that telemarketers must remove from their call lists. While registration significantly reduces telemarketing calls, it does not stop all unwanted calls such as those from charities, surveys, or with whom the consumer has an existing relationship. Consumers can file complaints about telemarketing calls received after being registered for over 31 days.

1. The National Do Not Call Registry
The National Do Not Call Registry is open for business, putting consumers in charge
of the telemarketing calls they get at home. The Federal government created the
national registry to make it easier and more efficient for you to stop getting
telemarketing calls you don’t want. You can register online at
WWW.DONOTCALL.GOV or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236),
from the number you wish to register. Registration is free.
The Federal Trade Commission, the Federal Communications Commission, and the
states are enforcing the National Do Not Call Registry. Placing your number on the
registry will stop most, but not all, telemarketing calls.
Why would I register my phone number with the National Do Not phone number database; however, that is not the case. FCC
Call Registry? regulations prohibit telemarketers from using automated dialers to call
The National Do Not Call Registry gives you an opportunity to limit the cell phone numbers. Automated dialers are standard in the industry, so
telemarketing calls you receive. Once you register your phone number, most telemarketers don’t call consumers on their cell phones without
telemarketers covered by the National Do Not Call Registry have up to their consent.
31 days from the date you register to stop calling you.
I have more than three personal telephone numbers. How can I
What if I change my mind? Can I take my number off the National register all of those numbers?
Do Not Call Registry? You may register up to three telephone numbers at one time on the
You can delete your phone number only by calling toll-free 1-888-382- National Do Not Call Registry website. You will receive a separate
1222 from the telephone number you want to delete. After you contact confirmation email for each number you wish to register online. You
the registry to delete it, it will be removed from the National Do Not Call must open each email and click on the link in each one to complete the
Registry by the next day. But telemarketers have up to 31 days to registration process. If you have more than three personal telephone
access information about your deletion and add your number back to numbers, you will have to go through the registration process more
their call lists, if they choose to. than once to register all of your numbers. There is a limit on the number
of phone numbers you can register in this manner.
If I registered by phone, will I receive a confirmation?
No, but you can verify that your number is on the registry online at How long does my phone number stay registered?
www.donotcall.gov or by calling the registry’s toll-free number (1-888- Telephone numbers on the registry will only be removed when they are
382-1222) and following the prompts for verifying that your number is disconnected and reassigned, or when the consumer chooses to
on the registry. remove a number from the registry.
If I choose to register my phone number, how will my information If I register my number on the National Do Not Call Registry, will it
be used and disclosed? stop all telemarketing calls?
We collect your phone number and store it in the National Do Not Call No. Placing your number on the National Do Not Call Registry will stop
Registry so that telemarketers and sellers covered by the FTC’s rules most telemarketing calls, but not all. Because of limitations in the
can remove your phone number from their call lists. Telemarketers are jurisdiction of the FTC and FCC, calls from or on behalf of political
required to search the registry every 31 days and delete from their call organizations, charities, and telephone surveyors would still be
lists phone numbers that are in the registry. Phone numbers in the permitted, as would calls from companies with which you have an
registry also may be shared with law enforcement to assure compliance existing business relationship, or those to whom you’ve provided
with federal and state law. If you contact us via the Internet, we also express agreement in writing to receive their calls.
collect your email address to confirm your registration request. We will
store your email address in a secure manner, separate from your When can I file a do not call complaint?
telephone number. We will not share your email address with If your number has been on the National Do Not Call Registry for at
telemarketers. least 31 days and you receive a call from a telemarketer that you
believe is covered by the National Do Not Call Registry, you can file a
Can I register my cell phone on the National Do Not Call Registry? complaint at the registry’s website at www.donotcall.gov or by calling
Yes, you may place your personal cell phone number on the National the registry’s toll-free number at 1-888-382-1222 (TTY: 1-866-290-
Do Not Call Registry. The registry has accepted cell phone numbers 4236). To file a complaint, you must know either the name or telephone
since it opened for registrations in June 2003. There is no deadline to number of the company that called you, and the date the company
register a home or cell phone number on the Registry. called you.
You may have received an email telling you that your cell phone is *Information from the Federal Trade Commission website:
about to be assaulted by telemarketing calls as a result of a new cell http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt107.shtm