Data	
  &	
  Analy*cs	
  Council	
  Event	
  
Tonight	
  
•    ADMA	
  Councils	
  
•    Ini*al	
  Survey	
  Results	
  
•    Guest	
  speaker	
  Peter	
  Hanlon	
  
•    Data	
  &	
  Analy*cs	
  Council	
  Roadmap	
  

•  Drinks	
  &	
  Networking	
  


       Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
ADMA	
  Councils	
  
•  Groups	
  of	
  marketers	
  interested	
  in	
  	
  
   specific	
  areas	
  of	
  marke*ng	
  
•  Any	
  ADMA	
  member	
  employee	
  can	
  join	
  
•  You	
  can	
  join	
  as	
  many	
  councils	
  as	
  you	
  like!	
  
•  Email	
  councils@adma.com.au	
  
   	
  



      Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
ADMA	
  Councils	
  
•    Data	
  &	
  Analy*cs	
  
•    Agency	
  
•    Contact	
  Centre	
  
•    Digital	
  
•    Mail	
  
•    Mul*-­‐Channel	
  Acquisi*on	
  
•    Rela*onship	
  Marke*ng	
  Customer	
  Management	
  
     	
  

      Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Data	
  &	
  Analy*cs	
  Council	
  
Led	
  by	
  an	
  Execu*ve	
  CommiQee	
  
	
  
•  Chris*an	
  Bartens,	
  Datalicious	
  (Chair)	
               105	
  ADMA	
  members	
  are	
  
•  Abramo	
  Ierardo,	
  Ac*on	
  Mailing	
  Lists	
  
•  Nalini	
  Kara,	
  Acxiom	
  
                                                                  on	
  the	
  Data	
  &	
  Analy5cs	
  
•  Michiel	
  Kleijn,	
  Alterian	
                               Council	
  now,	
  email	
  
•  AnneQe	
  McElhinney,	
  Aussie	
                              councils@adma.com.au	
  	
  
•  Will	
  Scully-­‐Power,	
  Datara*	
  
•  Regan	
  Yan,	
  Digital	
  Alchemy	
  
                                                                  to	
  join	
  them.	
  
•  Rob	
  Peck,	
  ING	
  Direct	
                                	
  
•  Marcus	
  Sandmann,	
  Michael	
  Page	
  
•  Rachel	
  Rohrlach,	
  Optus	
  
•  Wayne	
  Elley,	
  Salmat	
  
•  David	
  Kerr,	
  SEMA	
  
•  Ian	
  Smith,	
  Westpac	
  
      	
  


             Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
How	
  much	
  emphasis	
  is	
  placed	
  on	
  
analy*cs	
  and	
  data	
  in	
  your	
  company?	
  	
  




    Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Do	
  you	
  *e	
  sales	
  back	
  to	
  a	
  campaign	
  
and/or	
  media	
  channel?	
  




    Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Do	
  you	
  have	
  a	
  single	
  customer	
  view?	
  




    Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Are	
  you	
  using	
  web	
  analy*cs?	
  




   Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Guest	
  Speaker	
  
                                             Peter	
  Hanlon	
  
                               Westpac	
  Group	
  Execu*ve	
  	
  
                               People	
  &	
  Transforma*on	
  




Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Data	
  Journey	
  &	
  Whitepapers	
  
To	
  transac5onal	
  data	
                                                                   To	
  reten5on	
  messages	
  
                                                                                    	
  
                                                                             Purchase




From	
  suspect	
  to	
                                              prospect	
                             To	
  customer	
  
                          Time   	
                                                                      Time   	
  




                                                Iden*fica*on   	
  
From	
  behavioural	
  data	
                                                              From	
  awareness	
  messages	
  


      Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Data	
  Journey	
  &	
  Whitepapers	
  
To	
  transac5onal	
  data	
                                                                                                               To	
  reten5on	
  messages	
  
                                                                                                                Purchase	
  
                                                                                                                                                                                      Value	
  
                                                                                                                                                                                   Segmenta5on	
  
                                                                                                                                                      Loyalty	
  &	
  Reward	
  
                                                                                                                                                         Alloca5on	
  
                                                                                                                                   Single	
  
                                                                                                              Contact	
        Customer	
  View	
  
                                                                                                            Preferences	
  

From	
  suspect	
  to	
                                Tes5ng	
  &	
                         prospect	
                                                                  To	
  customer	
  
                                  Time   	
           Op5misa5on	
                                                             Mul5-­‐Channel	
  
                                                                                                                                   CRM	
  
                                                                                                                                                                  Time   	
  
       Media	
  
 Segmenta5o                                                                              Trigger	
  Based	
  
 n	
  &	
  Targe5ng	
                                                                     Marke5ng	
  
                                                                 Behavioral	
  
                                                                 Targe5ng	
  
                                    Campaign	
  
             Defining	
  	
      Tracking	
  &	
  Media	
  	
  
             A	
  Metrics	
        APribu5on	
  
            Framework	
  
                                                            Iden*fica*on           	
  
From	
  behavioural	
  data	
                                                                                                    From	
  awareness	
  messages	
  


             Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Whitepaper	
  Champions	
  
•  Defining	
  Metrics	
  Frameworks	
  
   –  Chris*an	
  Bartens,	
  Datalicious	
  
•  Campaign	
  Tracking	
  &	
  Media	
  AQribu*on	
  
   –  Chris*an	
  Bartens,	
  Datalicious	
  
•  Trigger	
  Based	
  Marke*ng	
  
   –  Will	
  Scully-­‐Power,	
  Datara*	
  
•  Loyalty	
  &	
  Reward	
  Alloca*on	
  
   –  David	
  Kerr,	
  SEMA	
  

     Australian	
  Direct	
  Marke*ng	
  Associa*on	
  
Email	
  councils@adma.com.au	
  
To	
  transac5onal	
  data	
                                                                                                              To	
  reten5on	
  messages	
  
                                                                                                               Purchase	
  
                                                                                                                                                                                     Value	
  
                                                                                                                                                                                  Segmenta5on	
  
                                                                                                                                                     Loyalty	
  &	
  Reward	
  
                                                                                                                                                        Alloca5on	
  
                                                                                                                                  Single	
  
                                                                                                             Contact	
        Customer	
  View	
  
                                                                                                           Preferences	
  

From	
  suspect	
  to	
                               Tes5ng	
  &	
                         prospect	
                                                                  To	
  customer	
  
                                 Time   	
           Op5misa5on	
                                                             Mul5-­‐Channel	
  
                                                                                                                                  CRM	
  
                                                                                                                                                                 Time   	
  
      Media	
  
Segmenta5o                                                                              Trigger	
  Based	
  
n	
  &	
  Targe5ng	
                                                                     Marke5ng	
  
                                                                Behavioral	
  
                                                                Targe5ng	
  
                                   Campaign	
  
            Defining	
  	
      Tracking	
  &	
  Media	
  	
  
            A	
  Metrics	
        APribu5on	
  
           Framework	
  
                                                           Iden*fica*on           	
  
From	
  behavioural	
  data	
                                                                                                   From	
  awareness	
  messages	
  


            Australian	
  Direct	
  Marke*ng	
  Associa*on	
  

ADMA Data and Analytics Council Event

  • 1.
    Data  &  Analy*cs  Council  Event  
  • 2.
    Tonight   •  ADMA  Councils   •  Ini*al  Survey  Results   •  Guest  speaker  Peter  Hanlon   •  Data  &  Analy*cs  Council  Roadmap   •  Drinks  &  Networking   Australian  Direct  Marke*ng  Associa*on  
  • 3.
    ADMA  Councils   • Groups  of  marketers  interested  in     specific  areas  of  marke*ng   •  Any  ADMA  member  employee  can  join   •  You  can  join  as  many  councils  as  you  like!   •  Email  councils@adma.com.au     Australian  Direct  Marke*ng  Associa*on  
  • 4.
    ADMA  Councils   •  Data  &  Analy*cs   •  Agency   •  Contact  Centre   •  Digital   •  Mail   •  Mul*-­‐Channel  Acquisi*on   •  Rela*onship  Marke*ng  Customer  Management     Australian  Direct  Marke*ng  Associa*on  
  • 5.
  • 6.
    Data  &  Analy*cs  Council   Led  by  an  Execu*ve  CommiQee     •  Chris*an  Bartens,  Datalicious  (Chair)   105  ADMA  members  are   •  Abramo  Ierardo,  Ac*on  Mailing  Lists   •  Nalini  Kara,  Acxiom   on  the  Data  &  Analy5cs   •  Michiel  Kleijn,  Alterian   Council  now,  email   •  AnneQe  McElhinney,  Aussie   councils@adma.com.au     •  Will  Scully-­‐Power,  Datara*   •  Regan  Yan,  Digital  Alchemy   to  join  them.   •  Rob  Peck,  ING  Direct     •  Marcus  Sandmann,  Michael  Page   •  Rachel  Rohrlach,  Optus   •  Wayne  Elley,  Salmat   •  David  Kerr,  SEMA   •  Ian  Smith,  Westpac     Australian  Direct  Marke*ng  Associa*on  
  • 7.
    How  much  emphasis  is  placed  on   analy*cs  and  data  in  your  company?     Australian  Direct  Marke*ng  Associa*on  
  • 8.
    Do  you  *e  sales  back  to  a  campaign   and/or  media  channel?   Australian  Direct  Marke*ng  Associa*on  
  • 9.
    Do  you  have  a  single  customer  view?   Australian  Direct  Marke*ng  Associa*on  
  • 10.
    Are  you  using  web  analy*cs?   Australian  Direct  Marke*ng  Associa*on  
  • 11.
    Guest  Speaker   Peter  Hanlon   Westpac  Group  Execu*ve     People  &  Transforma*on   Australian  Direct  Marke*ng  Associa*on  
  • 12.
    Data  Journey  &  Whitepapers   To  transac5onal  data   To  reten5on  messages     Purchase From  suspect  to   prospect   To  customer   Time   Time   Iden*fica*on   From  behavioural  data   From  awareness  messages   Australian  Direct  Marke*ng  Associa*on  
  • 13.
    Data  Journey  &  Whitepapers   To  transac5onal  data   To  reten5on  messages   Purchase   Value   Segmenta5on   Loyalty  &  Reward   Alloca5on   Single   Contact   Customer  View   Preferences   From  suspect  to   Tes5ng  &   prospect   To  customer   Time   Op5misa5on   Mul5-­‐Channel   CRM   Time   Media   Segmenta5o Trigger  Based   n  &  Targe5ng   Marke5ng   Behavioral   Targe5ng   Campaign   Defining     Tracking  &  Media     A  Metrics   APribu5on   Framework   Iden*fica*on   From  behavioural  data   From  awareness  messages   Australian  Direct  Marke*ng  Associa*on  
  • 14.
    Whitepaper  Champions   • Defining  Metrics  Frameworks   –  Chris*an  Bartens,  Datalicious   •  Campaign  Tracking  &  Media  AQribu*on   –  Chris*an  Bartens,  Datalicious   •  Trigger  Based  Marke*ng   –  Will  Scully-­‐Power,  Datara*   •  Loyalty  &  Reward  Alloca*on   –  David  Kerr,  SEMA   Australian  Direct  Marke*ng  Associa*on  
  • 15.
    Email  councils@adma.com.au   To  transac5onal  data   To  reten5on  messages   Purchase   Value   Segmenta5on   Loyalty  &  Reward   Alloca5on   Single   Contact   Customer  View   Preferences   From  suspect  to   Tes5ng  &   prospect   To  customer   Time   Op5misa5on   Mul5-­‐Channel   CRM   Time   Media   Segmenta5o Trigger  Based   n  &  Targe5ng   Marke5ng   Behavioral   Targe5ng   Campaign   Defining     Tracking  &  Media     A  Metrics   APribu5on   Framework   Iden*fica*on   From  behavioural  data   From  awareness  messages   Australian  Direct  Marke*ng  Associa*on