The document discusses the tricomponent attitude model, which states that attitudes have three components: 1) A cognitive/knowledge component comprising people's beliefs and information about products/services. 2) An affective/emotional component referring to how people feel about their beliefs. 3) A conative/behavioral component regarding the tendency for action, like purchase intentions. Consumer attitudes are formed based on experiences and information from personal and marketer sources retained in memory. Beliefs get reinforced over time to shape attitudes. The knowledge component leads to emotions, which can be seen in consumers' statements of feeling toward brands. The behavioral component governs actions like repurchases or recommendations.