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Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
CHAPTER 12: Acculturation, Culture Shock, and Intercultural
Competence
FLAN 3440
This Photo by Unknown Author is licensed under CC BY-NC-
ND
Acculturation
The process of cultural change whereby you adapt to a new
culture by adopting its values, attitudes, and practices
When two different cultural groups engage in continuous
contact, one of the two groups will induce more change than the
other
2
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Acculturative Stress
The degree of physical and psychological stress persons
experience when they enter a culture different from their own as
a result of the adaptation required to function in a new and
different cultural context.
People face changes in
Diet
Climate
Housing
Communication
Role prescriptions
Media consumption
Norms
Values
Isolation
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
3
Acculturative Stress
The degree of physical and psychological stress persons
experience when they enter a culture different from their own as
a result of the adaptation required to function in a new and
different cultural context.
People face changes in
Diet
Climate
Housing
Communication
Role prescriptions
Media consumption
Norms
Values
Isolation
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
4
Acculturative Stress
The degree of physical and psychological stress persons
experience when they enter a culture different from their own as
a result of the adaptation required to function in a new and
different cultural context.
People face changes in
Diet
Climate
Housing
Communication
Role prescriptions
Media consumption
Norms
Values
Isolation
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
5
Model of Acculturation
The culture influences the individual, and the individual
influences the culture
Young Kim’s model maintains that
acculturation is an interaction between the stranger and the host
culture
the role of communication, the role of the host environment,
and the role of predisposition best explain the acculturation
process
6
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
7
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
SOURCE: Based on data from Kim, Y. Y. (1997). Adapting to a
New Culture. In L. A. Samovar & R. E. Porter (Eds.),
Intercultural Communication: A Reader (8th ed., pp. 404–417).
Belmont, CA: Wadsworth.
8
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
SOURCE: Based on data from Kim, Y. Y. (1997). Adapting to a
New Culture. In L. A. Samovar & R. E. Porter (Eds.),
Intercultural Communication: A Reader (8th ed., pp. 404–417).
Belmont, CA: Wadsworth.
9
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
SOURCE: Based on data from Kim, Y. Y. (1997). Adapting to a
New Culture. In L. A. Samovar & R. E. Porter (Eds.),
Intercultural Communication: A Reader (8th ed., pp. 404–417).
Belmont, CA: Wadsworth.
Modes of Acculturation
Assimilation
Integration
Separation
Marginalization
Cultural transmutation
10
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Modes of Acculturation
Levels of acculturation depend on:
the degree to which the person approaches or avoids interaction
with the host culture
(outgroup contact and relations)
the degree to which the individual maintains or relinquishes
his/her native culture's attributes
(ingroup identity and maintenance)
11
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
12
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
SOURCE: Data adapted from Berry, J. W. (1989). Psychology
of Acculturation. Nebraska Symposium on Motivation, 37, 201–
234.
12
Acculturation in the United States
The degree of acculturation for micro-cultural groups within the
US is associated with a variety of social and medical problems
To understand maladaptive attitudes and behaviors among
various microcultural groups, researchers are assessing levels of
acculturation
13
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Acculturation in the United States
The degree of acculturation for micro-cultural groups within the
US is associated with a variety of social and medical problems
To understand maladaptive attitudes and behaviors among
various microcultural groups, researchers are assessing levels of
acculturation
14
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Culture Shock
The effects associated with the tension and anxiety of entering a
new culture, combined with the sensations of loss, confusion,
and powerlessness resulting from the forfeiture of cultural
norms and social rituals.
15
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Culture Shock
Culture shock appears to be a psychological and social process
that progresses in stages, usually lasting as long as a year
Associated with:
Sensations of loss
Confusion
Powerlessness
from the forfeiture of cultural norms and social rituals
16
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
17
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Stages of Culture Shock
18
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Stages of Culture Shock
19
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Stages of Culture Shock
20
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Stages of Culture Shock
21
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
22
SOURCE: Adapted from Churchman, A., & Mitrani, M. (1997).
The Role of the Physical Environment in Culture Shock.
Environment and Behavior, 29, 64–87; Lonner, W. (1986).
Foreword. In A. Furnham & S. Bochner (Eds.), Culture Shock:
Psychological Reactions to Unfamiliar Environments (pp. xv–
xx). London: Methuen.
“W” Curve of Culture Shock
Contains two of the U curves of the culture shock model
Entry to new culture
Re-entry shock
Makes communication of cross-cultural experiences difficult to
share
23
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
This Photo by Unknown Author is licensed under CC BY-NC-
ND
“W” Curve of Culture Shock
24
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Strategies for Managing Culture Shock
Be prepared
Be aware of symptoms
Everyone experiences culture shock
Be aware of danger signs
25
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
This Photo by Unknown Author is licensed under CC BY-NC-
ND
Success in the Intercultural Context
Five personality dimensions directly linked to success in long-
term intercultural encounters
Empathy
open-mindedness
social initiative
emotional stability
flexibility
26
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
This Photo by Unknown Author is licensed under CC BY
Success in the Intercultural Context
Five personality dimensions directly linked to success in long-
term intercultural encounters
Empathy
open-mindedness
social initiative
emotional stability
flexibility
27
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
This Photo by Unknown Author is licensed under CC BY
Intercultural Communication Competence
Ability to adapt verbal and nonverbal messages to the
appropriate cultural context
Competence as perceived vs. possessed
Effective behaviors are those that successfully accomplish
communicative goals
28
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Model of Intercultural Competence
Three necessary and interdependent ingredients of
communication competence
Knowledge component
Motivation (affective) component
Behavior (psychomotor) component
Situational features
29
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
29
Model of Intercultural Competence
Knowledge component—at minimum, a comprehension of
values and beliefs.
Influenced by:
Cognitive simplicity and rigidity
Ethnocentrism
30
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Model of Intercultural Competence
Affective component—motivation to interact with those from
other cultures.
Influenced by:
Intercultural communication apprehension
Intercultural willingness to communicate
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
31
This Photo by Unknown Author is licensed under CC BY
This Photo by Unknown Author is licensed under CC BY-SA
Model of Intercultural Communication Competence
Psychomotor component—enactment (skill) of the knowledge
and affective components.
Elements:
Verbal and nonverbal performance
Role enactment
32
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Model of Intercultural Communication Competence
Situational Features—competence varies in situations and
contexts.
This is dependent upon:
Environment
Previous contact
Status differential
Third-party interventions
33
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
This Photo by Unknown Author is licensed under CC BY-SA
Integrated Model of Intercultural Competence
Empathy
Intercultural experience/training
Approach tendencies
Global attitude
Listening skills
34
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
Virtual Visiting Speaker
Neuliep, Intercultural Communication, 7e. © SAGE
Publications, 2018.
35
Reflections Instructions
The reflections are personal application of the material
discussed in class to your personal life or that that you have
seen or witnessed. It is NOT A SUMMARY of the chapter. You
may choose any chapter to reflect on however reflections are
due within a week from the day we finish discussing the chapter
in class. Because of the online change below are the deadlines
to for reflections on the remaining chapters. Reflections on
chapter 1-6 are not accepted anymore.
Length:
Your reflection should be 2-page in length double spaced 12
point font.
Structure:
Your reflection should have a title.
It should introduce and briefly explain one or two concepts
from the chapter (e.g. ethnocentrism; high context; cultural
shock…) not more than half of a page. After you introduce the
concept, you analyze if it looking into how you may have seen
it in your life and how providing concrete examples from your
life or that of other people you know (e.g. gender roles, as I was
growing up I was taught that…). If you disagree with the
concept (e.g. the chapter says that Greek culture is high context
in general and you disagree) you may provide arguments why
you disagree. Again, if you felt that you need to discuss more
than one concept, you may discuss two but not more than two.
Please note that the sample reflection on blackboard is there as
a sample for content and not length. There is no need to
conclude your reflection with a summary of what you stated.
1Neuliep, Intercultural Communication, 7e. © SAGE Publications.docx

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1Neuliep, Intercultural Communication, 7e. © SAGE Publications.docx

  • 1. 1 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. CHAPTER 12: Acculturation, Culture Shock, and Intercultural Competence FLAN 3440 This Photo by Unknown Author is licensed under CC BY-NC- ND Acculturation The process of cultural change whereby you adapt to a new culture by adopting its values, attitudes, and practices When two different cultural groups engage in continuous contact, one of the two groups will induce more change than the other 2 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Acculturative Stress The degree of physical and psychological stress persons experience when they enter a culture different from their own as a result of the adaptation required to function in a new and different cultural context. People face changes in
  • 2. Diet Climate Housing Communication Role prescriptions Media consumption Norms Values Isolation Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 3 Acculturative Stress The degree of physical and psychological stress persons experience when they enter a culture different from their own as a result of the adaptation required to function in a new and different cultural context. People face changes in Diet Climate Housing Communication Role prescriptions Media consumption Norms Values Isolation Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
  • 3. 4 Acculturative Stress The degree of physical and psychological stress persons experience when they enter a culture different from their own as a result of the adaptation required to function in a new and different cultural context. People face changes in Diet Climate Housing Communication Role prescriptions Media consumption Norms Values Isolation Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 5 Model of Acculturation The culture influences the individual, and the individual influences the culture Young Kim’s model maintains that acculturation is an interaction between the stranger and the host culture the role of communication, the role of the host environment,
  • 4. and the role of predisposition best explain the acculturation process 6 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 7 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. SOURCE: Based on data from Kim, Y. Y. (1997). Adapting to a New Culture. In L. A. Samovar & R. E. Porter (Eds.), Intercultural Communication: A Reader (8th ed., pp. 404–417). Belmont, CA: Wadsworth. 8 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. SOURCE: Based on data from Kim, Y. Y. (1997). Adapting to a New Culture. In L. A. Samovar & R. E. Porter (Eds.), Intercultural Communication: A Reader (8th ed., pp. 404–417). Belmont, CA: Wadsworth. 9 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. SOURCE: Based on data from Kim, Y. Y. (1997). Adapting to a New Culture. In L. A. Samovar & R. E. Porter (Eds.),
  • 5. Intercultural Communication: A Reader (8th ed., pp. 404–417). Belmont, CA: Wadsworth. Modes of Acculturation Assimilation Integration Separation Marginalization Cultural transmutation 10 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Modes of Acculturation Levels of acculturation depend on: the degree to which the person approaches or avoids interaction with the host culture (outgroup contact and relations) the degree to which the individual maintains or relinquishes his/her native culture's attributes (ingroup identity and maintenance) 11 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 12 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
  • 6. SOURCE: Data adapted from Berry, J. W. (1989). Psychology of Acculturation. Nebraska Symposium on Motivation, 37, 201– 234. 12 Acculturation in the United States The degree of acculturation for micro-cultural groups within the US is associated with a variety of social and medical problems To understand maladaptive attitudes and behaviors among various microcultural groups, researchers are assessing levels of acculturation 13 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Acculturation in the United States The degree of acculturation for micro-cultural groups within the US is associated with a variety of social and medical problems To understand maladaptive attitudes and behaviors among various microcultural groups, researchers are assessing levels of acculturation 14 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Culture Shock The effects associated with the tension and anxiety of entering a new culture, combined with the sensations of loss, confusion,
  • 7. and powerlessness resulting from the forfeiture of cultural norms and social rituals. 15 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Culture Shock Culture shock appears to be a psychological and social process that progresses in stages, usually lasting as long as a year Associated with: Sensations of loss Confusion Powerlessness from the forfeiture of cultural norms and social rituals 16 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 17 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Stages of Culture Shock 18 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
  • 8. Stages of Culture Shock 19 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Stages of Culture Shock 20 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Stages of Culture Shock 21 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 22
  • 9. SOURCE: Adapted from Churchman, A., & Mitrani, M. (1997). The Role of the Physical Environment in Culture Shock. Environment and Behavior, 29, 64–87; Lonner, W. (1986). Foreword. In A. Furnham & S. Bochner (Eds.), Culture Shock: Psychological Reactions to Unfamiliar Environments (pp. xv– xx). London: Methuen. “W” Curve of Culture Shock Contains two of the U curves of the culture shock model Entry to new culture Re-entry shock Makes communication of cross-cultural experiences difficult to share 23 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. This Photo by Unknown Author is licensed under CC BY-NC- ND “W” Curve of Culture Shock 24 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Strategies for Managing Culture Shock Be prepared Be aware of symptoms Everyone experiences culture shock Be aware of danger signs
  • 10. 25 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. This Photo by Unknown Author is licensed under CC BY-NC- ND Success in the Intercultural Context Five personality dimensions directly linked to success in long- term intercultural encounters Empathy open-mindedness social initiative emotional stability flexibility 26 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. This Photo by Unknown Author is licensed under CC BY Success in the Intercultural Context Five personality dimensions directly linked to success in long- term intercultural encounters Empathy open-mindedness social initiative emotional stability flexibility 27 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018.
  • 11. This Photo by Unknown Author is licensed under CC BY Intercultural Communication Competence Ability to adapt verbal and nonverbal messages to the appropriate cultural context Competence as perceived vs. possessed Effective behaviors are those that successfully accomplish communicative goals 28 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Model of Intercultural Competence Three necessary and interdependent ingredients of communication competence Knowledge component Motivation (affective) component Behavior (psychomotor) component Situational features 29 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 29 Model of Intercultural Competence Knowledge component—at minimum, a comprehension of
  • 12. values and beliefs. Influenced by: Cognitive simplicity and rigidity Ethnocentrism 30 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Model of Intercultural Competence Affective component—motivation to interact with those from other cultures. Influenced by: Intercultural communication apprehension Intercultural willingness to communicate Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 31 This Photo by Unknown Author is licensed under CC BY This Photo by Unknown Author is licensed under CC BY-SA Model of Intercultural Communication Competence Psychomotor component—enactment (skill) of the knowledge and affective components. Elements: Verbal and nonverbal performance Role enactment
  • 13. 32 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Model of Intercultural Communication Competence Situational Features—competence varies in situations and contexts. This is dependent upon: Environment Previous contact Status differential Third-party interventions 33 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. This Photo by Unknown Author is licensed under CC BY-SA Integrated Model of Intercultural Competence Empathy Intercultural experience/training Approach tendencies Global attitude Listening skills 34 Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. Virtual Visiting Speaker
  • 14. Neuliep, Intercultural Communication, 7e. © SAGE Publications, 2018. 35 Reflections Instructions The reflections are personal application of the material discussed in class to your personal life or that that you have seen or witnessed. It is NOT A SUMMARY of the chapter. You may choose any chapter to reflect on however reflections are due within a week from the day we finish discussing the chapter in class. Because of the online change below are the deadlines to for reflections on the remaining chapters. Reflections on chapter 1-6 are not accepted anymore. Length: Your reflection should be 2-page in length double spaced 12 point font. Structure: Your reflection should have a title. It should introduce and briefly explain one or two concepts from the chapter (e.g. ethnocentrism; high context; cultural shock…) not more than half of a page. After you introduce the concept, you analyze if it looking into how you may have seen it in your life and how providing concrete examples from your life or that of other people you know (e.g. gender roles, as I was growing up I was taught that…). If you disagree with the concept (e.g. the chapter says that Greek culture is high context in general and you disagree) you may provide arguments why you disagree. Again, if you felt that you need to discuss more than one concept, you may discuss two but not more than two. Please note that the sample reflection on blackboard is there as a sample for content and not length. There is no need to conclude your reflection with a summary of what you stated.