第1回ITIL勉強会資料
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ITIL勉強会で使用した講義資料を公開します。 一般的な入門書の前に読むことを想定して作成しました。
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- The service lifecycle is replaced by a service value chain in ITIL v4, with updated terminology and activities.
- Management practices have replaced processes, with general, service, and technical practices defined.
- Guiding principles, governance, value chain, practices and continual improvement make up the new Service Value System in ITIL v4.
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Last year in May, where we could do what we liked and Covid19 was not even a word, the itSMF organized an event to review ITIL4 and how it positioned itself in the agile service management world. For those who joined, I said that all the information shared was based on the ITIL4 foundation input. Since then, a lot has happened. Also in the world of ITIL4. Axelos released 4 more specialist and strategist titles and 35 practice titles.
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So if you want that in depth review of how Axelos has reinvented ITIL and how for me, this evolution of ITIL is as disruptive as the market we are in today, mark in your agenda : 26th of November from 17:30 until 19:00
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After that introduction, the 4 core volumes added as part of the managing professional will be reviewed and connected to the ITIL4 operating model. We will investigate how each of the volumes adds tools and guidance, allowing a service driven organisation to become the best version of itself.
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The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
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o Collaborate and promote visibility
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o Keep it simple and practical
o Optimize and automate
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Standardize and streamline manual tasks to enable more automatic decision making
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アジャイルにモデリングは必要か
2015/7/23開催のUMTPアジャイル開発事例セミナー「現場に学ぶ実践アジャイルモデリング」株式会社ゼンアーキテクツ 岡 大勝による講演資料です。【更新2版：一部図形を修正】
Philip Hearsum - Introducing ITIL 4 - AID2019
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Itil & Process Concepts Awareness Tadawul 5 Of March 2007
1. The document provides an introduction to ITIL (Information Technology Infrastructure Library) framework and IT processes, focusing on key concepts such as processes, service management, and ITIL certifications.
2. It explains important ITIL processes like incident management, problem management, change management, and release management. The goal of these processes is to improve service quality and reduce costs.
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ITIL-4-Framework-2021.pptx
The document discusses the need for organizations to adopt best practice frameworks to address increasing business challenges. It argues that no single framework provides a perfect solution and that organizations need to adopt practices from multiple frameworks like Lean, Agile, DevOps, and ITIL while focusing on value and continual improvement. ITIL 4 is highlighted as an updated framework that incorporates systems thinking and value co-creation. Guiding principles from each approach are examined to help integrate techniques while addressing organizational culture. The presentation concludes by emphasizing the importance of adopting and adapting multiple frameworks to optimize work across functions through the lens of the customer's value.
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This document provides an overview of the key differences between ITIL v3 and ITIL v4. Some of the major changes include:
- ITIL v4 is called simply ITIL rather than having a version number.
- While ITIL v4 retains many core elements of v3, there are no direct module mappings between the two frameworks.
- The service lifecycle is replaced by a service value chain in ITIL v4, with updated terminology and activities.
- Management practices have replaced processes, with general, service, and technical practices defined.
- Guiding principles, governance, value chain, practices and continual improvement make up the new Service Value System in ITIL v4.
Introduction to ITIL 4 and IT service management
Service management
ITIL and the Service value system
ITIL Guiding principles
ITIL Service value chain
ITIL Four dimensions
ITIL Practices
ITIL Continual improvement
ITIL Certification scheme
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http://forms.axiossystems.com/spalding_september_reg_en
In this webinar, George Spalding, Executive VP at Pink Elephant, talks about how a service catalog can help you increase your ITSM maturity, and shares some of the secrets of a successful implementation.
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Last year in May, where we could do what we liked and Covid19 was not even a word, the itSMF organized an event to review ITIL4 and how it positioned itself in the agile service management world. For those who joined, I said that all the information shared was based on the ITIL4 foundation input. Since then, a lot has happened. Also in the world of ITIL4. Axelos released 4 more specialist and strategist titles and 35 practice titles.
It gave the possibility to revisit the initial understanding, challenge it and extending it to the level I am at today. I also said that when time is right, I would share my insights.
So if you want that in depth review of how Axelos has reinvented ITIL and how for me, this evolution of ITIL is as disruptive as the market we are in today, mark in your agenda : 26th of November from 17:30 until 19:00
What can you expect from this indepth session on ITIL4? We will start off with a short recap of the foundation, so even people not really familiar with the basic ins and outs can follow the session.
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Personally it has been a discovery journey which took and still takes time to grasp the potential. I hope that by the end of the session, some of the insights might be of use in your own service management evolution journey.
Eddy Peters
ITIL 4 Verses ITIL v3
ITIL History
ITIL Transition from V3 to V4
Key Concept of ITSM
ITIL Dimensions and Principles
Service Value System (SVS)
ITIL Practices
ITIL Certification Schema
AXELOS - ITIL® Foundation
Personally designed (content + graphics design), officially accredited ITIL® Foundation courseware.
ITIL® is part of the AXELOS Global Best Practice Guidance.
Trademarks are properties of the holders, who are not affiliated with courseware author.
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Many organisations struggle to implement a successful ITSM program, with multiple attempts at the same issue being undertaken with almost clockwork like regularity every 3-4 years. But why is it so hard to implement an ITSM framework that delivers real business value? How does a Program Manager even approach this issue? Where is the checklist for implementation success?
Join Peter Hubbard, Pink Elephant EMEA, as he maps out a structured approach to successful implementation of an ITSM initiative. He will discuss the considerations of which processes should be attempted first, the importance of the toolset, and, the one underlying area that is almost always neglected but is responsible for the failure of over 60% of all ITSM implementation projects; The people who have to work in alignment with the new world. And yes…. There will even be a checklist for implementation success. Watch recording here https://www.brighttalk.com/webcast/10001/153595
Itil v4-mindmap
The document provides an overview of the ITIL 4 Foundation course mind map. It summarizes the key topics covered in the ITIL 4 Foundation certification including general management practices, service management practices, creating service value, the service relationship model, external factors, the service value system, the service value chain, service value streams, and the ITIL overview. It also includes an example case study of how ITIL principles could be applied at a car rental company.
ITSM and Service Catalog Overview
The document discusses IT service management (ITSM). It defines ITSM as a process-based approach to aligning IT services with organizational needs. ITSM is performed through people, processes, products, and partners. The document outlines some key benefits of ITSM, such as improved quality and productivity. It also discusses various ITSM frameworks and criteria for successful ITSM implementation, noting the importance of change management and business alignment.
Itil 4 Guiding Principles Mindmap
Guiding principle is a recommendation that guides an organization in any circumstances
Itil is a registered trademark by Itil 4 is a registered trademark by
The Seven Guiding Principles are:
o Focus on value
o Start where you are
o Progress iteratively with feedback
o Collaborate and promote visibility
o Think and work holistically
o Keep it simple and practical
o Optimize and automate
Simplest form of automation:
Standardize and streamline manual tasks to enable more automatic decision making
See: https://diontraining.com/wp-content/uploads/2019/03/Study-Guide-ITIL-4-Foundation.pdf
ITIL SIAM - Service Integration and Management Model
This document provides an example model for effective Service Integration and Management (SIAM) based on a model that has been used in the UK public sector since 2003. The model breaks SIAM down into components such as SIAM design, service catalogue and portfolio management, toolset integration, and multi-supplier coordination. It describes each component and the processes involved. The goal of the model is to provide a single point of visibility and control for IT services delivered by multiple suppliers through coordination, integration, assurance of suppliers' performance, and ensuring services meet business needs. Adopting this model requires changes to how the business, suppliers, and SIAM provider work.
ITIL Basic concepts
ITIL is a framework for IT service management that focuses on aligning IT services with business needs. It consists of five stages in the service lifecycle: service strategy, service design, service transition, service operation, and continual service improvement. Within each stage are key processes to design, deliver, and support technology services. ITIL provides best practices for IT organizations to ensure quality services that meet business objectives.
アジャイルにモデリングは必要か
2015/7/23開催のUMTPアジャイル開発事例セミナー「現場に学ぶ実践アジャイルモデリング」株式会社ゼンアーキテクツ 岡 大勝による講演資料です。【更新2版：一部図形を修正】
Philip Hearsum - Introducing ITIL 4 - AID2019
Philip Hearsum je přesvědčeným zastáncem ITSM obecně a ITILu obzvlášť. Už v době, kdy působil na rozličných pozicích v komerční a státní správě, se aktivně podílel na přípravě ITILu 2011. Od roku 2013 pracuje pro AXELOS, kde má na starosti celý ITIL.
Patří tak k hlavním architektům připravované verze ITIL 4.
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
1. The document provides an introduction to ITIL (Information Technology Infrastructure Library) framework and IT processes, focusing on key concepts such as processes, service management, and ITIL certifications.
2. It explains important ITIL processes like incident management, problem management, change management, and release management. The goal of these processes is to improve service quality and reduce costs.
3. Implementing ITIL involves understanding processes, aligning people and roles, and using technology to support efficient service delivery and management. ITIL adoption brings benefits like improved services, reduced costs, and better alignment of IT with business needs.
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How to implement ITSM as a program in the real world
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