1. 1Call Leadership Conference
And Training Seminar
What’s New With Infinity,
Products and Software
Version 5.6

2. 1Call Products…
Flagship product providing Intelligent ACD and call
management solution for switchboard and call center
services.
Software intelligent console and call center agent solution.
Focused on integrating with existing PBX ACD’s.
Intelligent Series application suite. Including scripted call
flows, messaging and dispatching, on-call scheduling,
appointment scheduling, staff scheduling, directory
services, web services, etc.
Automated notification system for automating code
scenarios with optional Synergy HL7 integration.
Appointment Reminder services, providing automated
reminder notifications.
Just Say Speech recognition enabled directory assistance and IVR.
It

3. What’s New?
With Infinity
Infinity is our Flagship Call Management System (ACD, Call
Behaviors, Voice Processing)
• V560 is now the Current Release (v560 is available to all of
you)
• New V560 Callback Option
• Expanded Login Names and Passwords
• Two-way SMS Text Message Paging
• Hi Res Collapsible Panels
• Unity Logger
• 4U Server with High Density Boards
• PBX Interface Options (ISDN QSIG, SIP Trunking)
• One Number Call Forwarding
• System Dashboard with Service Level Reporting
• MDR Service
• Disaster Recovery Options (Network Backup, Real Time
Backup, Hosted Backup)

4. What’s New?
Hi Res Collapsible Panels

5. What’s New?
System Dashboard

6. What’s New?
With The Intelligent Series
Intelligent Series Application Framework.
• IS Message & Call Flow Scripting
• IS Directories
• IS Sandbox
• IS Importing Tools (Directory, Scripts, Schedules)
• IS Scheduling (Operator and Web Oncall, Appointment,
Onteam)
• IS Contact Dispatching (Email, Paging, SMS, Phone)
• IS Web (Schedules, Directories, Scripting, Reporting, Inbox)
• iPhone Access (Oncall, Dashboard)
• IS Messenger (instant messaging with ops, sups, staff, and
clients)

7. What’s New?
IS Messenger

8. What’s New?
With v560 Message Scripting
Intelligent Series Scripting Enhancements
• IS Script Transformer
• IS Web Scripting
• Add Graphics to Message Scripts
• Contact Dispatching
• Create Directory Listings from a Script
• Update Directory Listings from a Script
• Oncall Rotation or Escalation Option
• Combo Checkin Screen

9. What’s New?
Web Scripting

10. What’s New?
With Scheduling
Leverage the Intelligent Series Scheduling Platform –
• Operator and Web Based Scheduling
• Oncall Scheduling
• Appointment Scheduling
• Staff and Resource Scheduling
• Class and Event Scheduling
• Operator and Web Scheduling Interface
• Automated Scheduling Options with Onteam
• Automated Reminders For Open Assignments
• iPhone Oncall Application

11. What’s New?
Oncall Scheduling

12. What’s New?
Onteam Scheduling

13. What’s New?
miOncall

14. What’s New?
With Red Alert
Red Alert is our Automated Notification Tool You Can Use For
Code Situations, Staffing Recalls, etc
• Red Alert 2.0 is our Current Release
• Notify People via Phone, Email, SMS, Paging, Fax
• Notify Individuals and Groups
• Broadcast or Escalate
• Time of Day Status
• Desktop Alert
• Synergy HL7 Notifications
• New Web Look with Sidebar Monitor
• Full Monitoring with Follow Up Alert Options
• Full Reporting and Documentation

15. What’s New?
Red Alert

16. What’s New?
With The Soft Agent
Soft Agent Application –
• Based on Intelligent Series Applications (scripting,
dispatching, directories, scheduling, etc…)
• Integrates with Your Existing PBX ACD (Avaya, Cisco,
Nortel, Siemens, others)
• Configurable ACD Settings and Actions
• SIP Based
• Voice Services (Logger and Perfect Answer)
• Full Statistics
• Full Monitoring
• Run in a Virtual Environment as a Software Solution

17. What’s New?
Soft Agent

18. What’s New?
With New Developments We Are Working On?
• Contact Dispatching (WCTP/SNPP Paging, Two-way Email)
• Secure Messaging (End to End Encryption for HIPAA)
• IS Faxing (new generation UltraComm)
• Expand on Scheduling (Automation and Expansion into
other scheduling areas)
• Expand on Web Scripting
• Scripted Web Chat, Callback, Email Response
• Sync Now Centralized Data Store (IS, Red Alert, Oncall)
• Migration to IS, Soft Agent, and Virtual Environment
• Expanded Co-Locate and Hosted Offerings

19. What’s New?
What Is Our Long Term Platform Direction?
Intelligent Series Based Platform with -
• Intelligent Series Applications
• Centralized Database (single point of entry)
• Migrate Infinity to Linux for Switching (ACD, Call Behaviors,
Call Logging, and Voice Services)
• Integrate IVR Services into Infinity Linux Platform (Red
Alert, Just Say It, Pro Show)
• Choice of PBX ACD or Infinity ACD
• Soft Agent Operator
• Software or Hardware Based Switching Choice
• Virtual Machine Compatible
• VoIP/SIP Platform

20. 1Call Leadership Conference
And Training Seminar
Thank you!
For additional information visit
www.1call.com
You can contact us directly at
info@1call.com or 800-225-6035