HIMSS 2011 "1Call's Top Ten New Features and Products"


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1Call's HIMSS 2011 presentation on the top ten hospital call center and communications products and features.

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HIMSS 2011 "1Call's Top Ten New Features and Products"

  1. 3. <ul><li>Both Infinity and Intelligent Series (IS) support sending and receiving SMS text messages with all cellular carriers </li></ul><ul><li>Send and receive SMS text message directly from the IS server via wireless cellular modems or Internet-based SMS aggregators </li></ul><ul><li>Physicians and staff can reply to SMS messages </li></ul><ul><li>All SMS deliveries and replies are documented </li></ul><ul><li>Replies can be presented to operators as a call </li></ul>
  2. 5. <ul><li>Record all calls in/out of the call center </li></ul><ul><li>Quality assurance </li></ul><ul><li>Training tool </li></ul><ul><li>Evaluate call-handling procedures </li></ul><ul><li>Confirm correct information (replay) </li></ul><ul><li>Screen-shots with timed intervals, state changes (“talk” to “hold”, etc.) or when there is inactivity </li></ul><ul><li>No expensive 3 rd party hardware, external wiring or individual software installations. </li></ul><ul><li>Recordings completed on the Infinity server </li></ul><ul><li>Easy to configure, easy to maintain and easy to secure, providing you the ultimate in unified voice communications </li></ul><ul><li>Customizable </li></ul>
  3. 6. <ul><li>Easily create Web Scripts for an entire organization </li></ul><ul><li>Drag-and-drop features and “view as you go” for easy scripting building </li></ul><ul><li>Seamless database connectivity </li></ul><ul><li>Operators are guided with a Web Script to easily gather all types of data from callers </li></ul>
  4. 7. <ul><li>Web Script Examples </li></ul><ul><ul><li>Code Calls </li></ul></ul><ul><ul><li>Appointment taking </li></ul></ul><ul><ul><li>Class Registration </li></ul></ul><ul><ul><li>Physician Referral </li></ul></ul><ul><ul><li>CRM (Customer Relationship Management) </li></ul></ul><ul><ul><li>Prescription Renewal </li></ul></ul><ul><ul><li>Scheduling </li></ul></ul><ul><ul><li>Help Desk </li></ul></ul><ul><ul><li>Information Requests </li></ul></ul><ul><ul><li>Surveys and Polling </li></ul></ul>
  5. 9. <ul><li>Save time, reduce errors and provide better care for patients </li></ul><ul><li>Filters data from existing HL7 database and automatically notifies appropriate personnel about a specific event that occurred </li></ul><ul><li>Personnel can be notified via </li></ul><ul><ul><li>SMS Text Messaging </li></ul></ul><ul><ul><li>E-Mail </li></ul></ul><ul><ul><li>Text-to-Voice phone calls </li></ul></ul><ul><ul><li>Pager </li></ul></ul><ul><ul><li>LCD Displays </li></ul></ul><ul><li>Instant notification means staff can respond quickly, act immediately and efficiently, allowing facilities to become available in less time </li></ul><ul><li>Rapid ROI </li></ul><ul><li>Automatically updates EMR </li></ul><ul><li>Browser-based administration with built-in security </li></ul>
  6. 11. <ul><li>Save time, reduce errors and speed overall response time </li></ul><ul><li>Mapping capabilities </li></ul><ul><ul><li>Quickly alert contacts within a specific area </li></ul></ul><ul><li>Real-Time monitoring and reporting </li></ul>
  7. 12. <ul><li>Web </li></ul><ul><li>Phone call </li></ul><ul><li>Automated process, such as database or e-mail update </li></ul><ul><li>Scheduled events </li></ul><ul><li>Personnel can be notified via: </li></ul><ul><li>E-mail </li></ul><ul><li>Pager </li></ul><ul><li>Automated phone call to land line or cell phone </li></ul><ul><li>SMS Text Message </li></ul><ul><li>Wireless Message </li></ul><ul><li>Fax </li></ul><ul><li>Alert Triggered by: </li></ul>
  8. 14. <ul><li>Upgrade communications </li></ul><ul><li>Soft Agent stations can be located anywhere they are needed, giving the entire enterprise the ability to quickly access information and answer calls. </li></ul><ul><li>Built-in search and action capabilities </li></ul><ul><li>Scripting and messaging, On-Call Scheduling, Directory, Dispatching and Voice Services </li></ul><ul><li>Integrates with existing PBX </li></ul><ul><li>Integrates with existing HR database, HIS system, EMR system, Scheduling system, Nurse Triage system and more </li></ul>
  9. 16. <ul><li>Eliminate “No-Shows” </li></ul><ul><li>Reduce Labor Costs </li></ul><ul><li>Increase Profits </li></ul>
  10. 17. <ul><li>Contact Methods </li></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><li>SMS Text </li></ul></ul><ul><ul><li>E-Mail </li></ul></ul><ul><ul><li>Or combination of these </li></ul></ul><ul><li>Your Preference </li></ul><ul><ul><li>Time of day </li></ul></ul><ul><ul><li>Number of attempts </li></ul></ul><ul><ul><li>How many days prior to appointment to call </li></ul></ul><ul><ul><li>Multiple language capabilities </li></ul></ul><ul><li>Built-in Efficiency </li></ul><ul><li>“ Do Not Call” list </li></ul><ul><li>Patients that are children, the reminder is geared toward the parent </li></ul><ul><li>Multiple appointments scheduled for the same day with only one (1) reminder! </li></ul><ul><li>Custom Reminders </li></ul>
  11. 19. <ul><li>Web-Based workforce scheduling </li></ul><ul><li>Complex schedules created in one click! </li></ul><ul><li>OnTeam takes your staffing rules and uses an algorithm to automatically schedule everyone in a matter of seconds </li></ul><ul><li>Easily meet the diverse needs of each department </li></ul><ul><li>Create schedules using custom shift and custom rules: </li></ul><ul><ul><li>Vacation Days </li></ul></ul><ul><ul><li>Rules for maximum hours worked, etc. </li></ul></ul><ul><li>View full schedules, including monthly totals </li></ul>
  12. 22. <ul><li>Secure, cloud-based messaging and notification solution </li></ul><ul><li>Sends encrypted messages to Blackberry®, iPhone®, iPad TM , and Android TM mobile devices </li></ul><ul><li>Persistent alert until recipient replies </li></ul><ul><li>Quickly receive custom responses via encryption </li></ul><ul><li>Detailed reporting and notification of messages delivered and read </li></ul><ul><li>PHI, HIPAA and HITECH </li></ul>
  13. 24. <ul><li>Individual or departmental On-Call Schedules </li></ul><ul><ul><li>Provides a powerful and flexible on-call solution </li></ul></ul><ul><ul><li>Cloud-based (no hardware or software) </li></ul></ul><ul><ul><li>Clean and organized views </li></ul></ul><ul><ul><li>Easy to use </li></ul></ul><ul><ul><li>Secure </li></ul></ul><ul><ul><li>Create, Manage and View schedule coverage </li></ul></ul><ul><ul><li>Dispatch messages to on-call staff contacts </li></ul></ul><ul><ul><li>Extend schedule information to physicians and staff via secure web and smartphone app access </li></ul></ul>