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Developing effective communications
-Nikunj G Katkoria
-NIT Surat
Target
Audience
Potential
Buyers
Current
Users
Influenc
ers
Individu
als
Groups
Particular
Public
General
Public
1. Identify the target audienc
2. Determine Communications O
Category
Need
Brand
Awareness
Brand
Attitude
Brand
Purchase
Intention
Perceived
discrepancy
between a
current and
desired
motivational
state should
be removed
Consumer’s
ability to
recognize or
recall the
brand within
the category,
should be
encouraged to
make a
purchase.
Consumer’s
should be
helped in
evaluating
the brand’s
ability to
meet a
currently
relevant
need.
Moving
consumers
to decide to
purchase
the brand.
3. Design the communication
Formulating the
communication
requires solving
Message
strategy
Creative
strategy
Message
Source
Companies
searches for
appeals, themes,
or ideas that will
tie into the brand
positioning
Creative strategies
are the way
marketers translate
their messages into
specific
communication
Message delivered
by attractive or
prominent sources
can achieve higher
attention or recall
4. Select the Communication C
Channels
may be
Personal
communication
channels
Non-Personal
communication
channels
Lets two or more
persons communicate
face-to-face through a
number of media.
Non-Personal or mass
communication channels
are directed to more than
one person including
advertising, sales
promotion, events and
experiences, etc
Personal
Communication
Channels
Advocate Expert Social
Consists of
company
salespeople
contacting buyers
in the target
market
Consists of
independent
experts making
statements to
target buyers
Consists of
neighbors, friends,
family members
and associates
talking to target
buyers
5. Establish total
marketing
communications
budget
Affordable
Method
Percentage-
of-sales
Method
Competitive-
Parity Method
Objective and
Task Method
Affordable Method
Companies set
the
communication
budget at what
they think they
can afford
Percentage-of-sales Method
Companies set
the
communication
budget at a
specified
percentage of
current or
anticipated
sales or of the
sales price
Competitive-Parity Method
Companies set the communication budget at a
specified percentage of current or anticipated
sales or of the sales price
Objective and Task Method
Calls upon
marketers to develop
communication
budgets by defining
specific objectives
and estimating the
costs of performing
them.
16-3 (what are the major steps in developing effective communications)

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