The document discusses disaster planning for organizations' technology. It emphasizes the importance of communications, documentation, backup, and staff policies. Specifically, it recommends having internal and external communication plans, documenting all relevant tech information, regularly testing backups that are stored in a distant location, and policies to protect logins and handle employee departures. The goal is to protect organizations' tech infrastructure during emergencies.

1. Disaster Planning:
What Organizations
Need to Know to
Protect Their Tech
#12ntcdp
Elliot Harmon
TechSoup Global

2. Evaluate This Session!
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or Online at www.nten.org/ntc/eval

3. Overview
• Communications – Internal and External
• Documentation
• Backup
• Staff policies to prevent human-made disasters
bit.ly/12ntcdp
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5. Communications
flickr.com/deivorytower
(Creative Commons license)
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7. Documentation
flickr.com/stian_olsen
(Creative Commons license)
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8. Documentation
– Warranties and receipts for computers and peripherals
– Information about where, how, and how frequently your data is
stored and backed up
– Instructions for how to restore your data
– Passwords for encrypted data
– Contact information for any employees, volunteers, or consultants
who maintain your organization’s tech infrastructure
– A phone tree that includes home and cell phone numbers for all
staff. The phone tree should follow your normal chain of
management, with each manager contacting her direct reports in
case of an emergency.
– Login information for administrative accounts on all computers
– Login information for web hosting and backup services
– Contact information for web hosting and backup services
– Software registration information, including keys
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10. Backup
flickr.com/jase_n_tonic
(Creative Commons license)
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11. Backup
Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
• Test your backups before you need them.
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12. Backup
 Keep Your Friends Close and Your Backups
Distant
In the wake of Hurricane Ike, one organization we
spoke with had displaced staff working remotely in
four different cities. One staff person reminded us
that if you’re storing your backups in the same city
as your office computers, there’s a danger that one
catastrophe will destroy both: “Consider your entire
city a potential point of failure!” This advice can
also apply to remote backup and web hosting
services.
The Resilient Organization, page 25
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13. Preventing Human-Made Disasters
• Protect Critical Organization Logins
• End-of-employment policy
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15. Evaluate This Session!
Each entry is a chance to win an NTEN engraved iPad!
or Online at www.nten.org/ntc/eval