Continuous improvement is an integral component of Randstad's Performance Coach Program, resulting in achievement of volume demands efficiently and cost-effectively.

1. Continuous improvement is an integral component of Randstad’s
Performance Coach Program, resulting in achievement of volume
demands efficiently and cost-effectively.
Driving output
• Monitored order picks per hour
• Provided root cause analysis on
performance deficits
• Implemented “real-time” coaching
and guidance
Breakthrough results
• Increased picks per hour from 7 -15
to 21 -30 per hour
• Initial goal was 13, adjusted to 31
• Bulk of workforce achieved “new”
goal – some hitting low 40’s
• $99,000 in cost savings
Driving output
• Focused on process accuracy of returns
• Baselined performance standards
• Measured daily output and backlog
• Employed best practices to drive efficiencies
• Year-on-year improvement:
- 100.89% output
- Reduced cycle times (averaged 2.6 backlog
days versus goal of 3 days)
• Improved processes to better manage returns
Optimizing Processes for Better Results
Breakthrough results
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