This document discusses fraud prevention approaches and outlines various types of fraud. It recommends companies to know their products and vulnerabilities, use fraud tools and analytics, raise awareness of fraud internally and externally, and measure the impact of fraud on their business. The document also lists common types of fraud like identity theft, social engineering, subscription fraud and more, and stresses the importance of reporting all fraud.

1. July 15th, 2014 Created by Pat Turner
Fraud: An intentional deception made for personal gain or to damage another individual or group of individuals
Approach to Fraud Prevention

2. • Know your Company
& Products
• Fraud Tools
• Networking
• Raise Awareness
• Measure
• Report
Be Prepared!
Digital TV
Home Phone
Mobile
Internet
Agenda

3. •consider your vulnerabilities
•Identify opportunities for fraud to be committed
•engage your fraud team in new product launches
•build relationships internally & externally including
frontline line staff. i.e. warehouse staff, installation
crews

4. • fraud system
• create a fraud strategy
• robust processes
• Internet trawling
• credit reference agencies
• Companies House
• Intelligence
• educate & training , don’t forget to refresh training
• Whistle blowing hotline
• Identify enablers & indicators

5. • Join Forums
• Attend conferences
• Share best practice/ideas
• Share intelligence
Networking

6. Business As Usual?
Theft of service
Artificial Inflation of
Traffic
Business
Impersonation
Call Divert – ABUSE
Call Divert – BANK
Payment fraud
Ghosting
Identity Fraud
Internal Fraud
Mobile
MUX Hack
Operator Services
PBX Hack
Phishing
Vhishing
PNS / PRS
Revenue Share
Reverse Charge Calls
Subscriber not at address
Subscription
Fraud
Teeing In
Account takeover
VOIP
Social Engineering
Not Really.

7. Raise Awareness & understand the motivation
for committing Fraud
Awareness
• Briefings
• Blogs
• Conference call
sessions/WebEx
• Present
• Customer Facing sites
Motivation
• Usually Money
• Greed
• Malice/ revenge
• Addictions/Debt
• Excitement/Entertainment

8. Measure
• Find a way of measuring how much
Fraud hits your bottom line.
• Numbers make a difference
• Demonstrate your averted losses

9. We couldn’t
have done
this without
your support

10. Social engineering, in the
context of information
security, refers to the
psychological manipulation
of people into performing
actions or divulging
confidential information. It’s
a type of confidence trick for
the purpose of gathering
information, committing
fraud, or gaining
unauthorized system access.

11. • It can occur anywhere, at any
time – at work!, over the
phone! Or even at the PUB!!!
• You may not even realize that
it’s happening, but you’ll be
talked into revealing
something that you shouldn’t
• This may include personal
information, customer details,
passwords, bank details,
company secrets / plans,
switch information, logins,
access codes etc…

12. Report fraud!
• All fraud within the UK, should be reported to
Action fraud
• Reporting all fraud enables better insight into
how fraud is effecting the UK (financially) and
highlights any hotspots or fraud trends
• May lead to the apprehension and prosecution
of an offender

13. Don’t
Panic!