The document discusses cybercrime and fraud risks facing organizations. It outlines the firm's fraud and risk services, as well as the growing issues posed by cybercrime given increased internet usage. Examples of cybercrime impacts like data theft, extortion and reputation attacks are provided. The presentation then discusses a case study of a retailer that experienced customer account theft and proposes how the firm's proposed "A-Z of Fraud & Cybercrime" concept could help organizations address and respond to such incidents. Feedback on the concept is solicited from attendees.

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The A-Z of Fraud & Cybercrime°
Fraud & Cybercrime Forum
Arun Chauhan
15 July 2014

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Overview
• Fraud & risk services
• Cybercrime – why so important?
• Impact of Cybercrime
• A-Z of Cybercrime – the concept
• Case Study – How our concept could have value
• Ideas & Feedback
• Q&A
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•Fraud prevention advice & training
•Fraud investigation
•Reaction & recovery
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Fraud and risk services

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•80% of us are referenced online
•4.1bn installed email accounts by 2015 – corporate accounts 25%
•Corporate email users send and receive an average of 120 emails per day (2014)
•1.73bn social media users worldwide (2012) – 2.55bn forecast in 2017
•1.19bn people logging into Facebook per month (2013)
•500m tweets per day (October - 2012)
•74% of email traffic sent in 2012 was spam
•16% of these spam emails will be delivered to corporate email inboxes despite spam filters (2014) filters
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Why is Cybercrime such an issue

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The practical impact of Cybercrime
Impact on
Business
Loss of
IP
Compromise
& loss of
data
Reputational
loss
Investor
loss of
confidence
Network
failures
Impact on
productivity
Management
time
Loss of
revenue

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•Information theft
•Extortion
•Corporate identity theft
•Reputation attacks
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The challenge of Cybercrime to organisations

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•The Concept
•Action Fraud – different concept for our group
•Our collective experience
•Fraud & Cybercrime – ownership and collective purpose
•Delivery
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A – Z of Fraud & Cybercrime

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Case study
•Retailer discovery of cyber enabled access of customer accounts
•Six figure sum taken from 190 customers via data stolen over the course of a weekend
•Criminals thus far have deleted evidence to trace them
•Trojan program used to intercept financial data allowed access on customer login to retailer store
•Damage via publicity not customer loss
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How could our concept work?

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•Discovery is 8pm Sunday evening – report leads to a senior member of finance team that night
•What would be the first steps?
•Who would be contacted externally to assist?
•What advice about publicity?
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How does the retailer react?

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•Do they warn other retailers?
•How do they measure the loss in terms of reporting to the Board?
•What measures are put in place for future threats?
•What are effective prevention processes and techniques?
•Any other issues to consider?
How does the retailer react?
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•How do we turn a concept into reality?
•The A – Z explanation of terms used
•The A- Z explanation of dealing with a cyber attack – good practice from industry experts – to be updated
•The A-Z of prevention tips and current threats – to be updated
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Ideas

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•Email Darren
•He will consider ideas and interest and progress towards how to have active engagement of members
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Feedback & Process

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Q&A
•Any questions or issues to discuss?

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About DWF
•… the UK’s fastest growing top 20 law firm.
•With over 2,500 people across 12 locations, we have the scale and expertise to address all our clients’ legal needs.
•Our deep industry sector knowledge, across both our insurance and commercial businesses, allows our lawyers to anticipate client issues, create opportunities and provide the information our clients need to make critical business decisions.
•We have come along way in a very short time and our ambition is to be one of the UK’s leading national business law firms, delivering the best possible practical, commercial advice to clients.
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Our firm is driven by its core Values which focus on:
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Values
Our Clients
Our People
Our Community
Our Environment

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Contact Details
Arun Chauhan
DWF LLP
One Snowhill
Snow Hill Queensway
Birmingham
B4 6GA
Email: Arun.Chauhan@dwf.co.uk
DD: 0845 404 2391
Mobile: 07739 630750

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Our legal experts combine real commercial understanding and deep sector knowledge to help clients anticipate issues, create opportunities and get the outcomes they need.
We’ll deliver the results that help you go in the right direction – wherever you are.
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