Conflicts Management Skills

1. CONSULTING SKILLS
Presented by :
 Siva
 Faheem
 Bhaskar
 Sanjay
CONFLICTS MANAGEMENT SKILLS

2. Topics
 CONCEPT
 NATURE OF CONFLICT
 SOURCES OF CONFLICT
 TYPES OF CONFLICT
 FUNCTIONALITY AND DYSFUNCTIONALITY OF
CONFLICT
 EFFECTS OF CONFLICT
 RESOLUTION OF CONFLICT
CONFLICTS MANAGEMENT SKILLS

3. What is conflict?
 A Conflict is a struggle between people.
 Conflicts can either be within one person, or they can involve several people or
groups.
 Conflict can be considered as an expression of hostility , negative attitudes ,
aggression , rivalry and misunderstanding .
 Conflict may emerge between different organization's or within organizations ,
or between organizations and their social and political environments .
Concepts
CONFLICTS MANAGEMENT SKILLS

4. Nature of Conflicts
Conflicts Are Natural Conflict Involves DisagreementConflict Is Finding The Balance
Conflicts are Not Big
Conflicts is Multidimensional
Conflicts is Universal
Conflicts is Disruptive
CONFLICTS MANAGEMENT SKILLS

5. Sources of Conflicts
CONFLICTS MANAGEMENT SKILLS

6. Classification of Conflicts
CONFLICTS MANAGEMENT SKILLS

7. Intra-personal conflict
Conflict within an individual.
1.Goal conflict
When a person has to choose between
two or
more goals.
2.Role conflict
When the expectations of a role are
materially
different and the individual can meet
one
expectation only at the cost of other
expectations.
Conflict between individuals
It may arise due to :
1. Personality differences
2. Perceptions
3. Clash of values and interests
4. Power and status differences
5. Scarcity of resources
Inter-personal conflict
CONFLICTS MANAGEMENT SKILLS

8. Inter-group conflict
Sources of inter-group conflicts:
1. Incompatible goals
2. Task interdependence
3. Resource sharing
4. Joint decision making
5. Absorption of uncertainty
6. Attitudinal sets
7. Organizational ambiguities
8. Introduction of change
CONFLICTS MANAGEMENT SKILLS

9. FUNCTIONAL & DYSFUNCTIONAL CONFLICT
Functional conflict:
works toward the goals of an organization or group
Dysfunctional conflict:
blocks an organization or group from reaching its goals
CONFLICTS MANAGEMENT SKILLS

10. FUNCTIONAL & DYSFUNCTIONAL CONFLICT
Functional conflict:
 Functional conflict also called Constructive Conflict, results in benefits to individuals, the team, or
the organisation.
 Functional conflict works towards the goal of an organization or a group.
 On positive side, conflict can bring important problems to the
surface so they can be addressed .
 It can increase the amount of information used in decision-making .
 It can offer opportunities for creativity that can improve performance .
 An effective manager or team leader is able to simulate constructive conflict in situations in which
satisfaction with the status quo is holding back needed changes and development.
CONFLICTS MANAGEMENT SKILLS

11. FUNCTIONAL & DYSFUNCTIONAL CONFLICT
Dysfunctional conflict:
 Dysfunctional conflict, or Destructive conflict, works to the disadvantage of an individual or team.
 It diverts energies, hurts group cohesion, promotes interpersonal hostilities, and overall,
creates a negative environment for workers.
 Dysfunctional conflict blocks an organization or a group from reaching its goal.
 This type of conflict occurs, e.g., when two members are unable to work together becauseof
interpersonal differences – a destructive emotional conflict – or when the members of awork unit
fail to act because they cannot agree on task goals – a destructive substantive conflict.
 Destructive conflicts of these types can decrease performance and job satisfaction as well as
contribute to absenteeism and job turnover .
CONFLICTS MANAGEMENT SKILLS

12. EFFECT OF CONFLICT
 Conflict has both Positive and Negative effect.
 It can be positive when it encourages creativity, new looks at old, the clarification of points of
view, and the development of human capabilities to handle interpersonal differences.
 Conflict can be negative when it creates resistance to change, establishes turmoil in organisation
or interpersonal relations fosters distrust, builds a feeling of defeat, or widens the chasm of
misunderstanding.
CONFLICTS MANAGEMENT SKILLS

13. EFFECT OF CONFLICT
Positive Effect of Conflict
Negative Effect of Conflict
 Acts as Motivating Factor
 Acts as Need Satisfier
 Introducing Variety
 Create Understanding
 Drop in Productivity
 Lack of Direction
 Lack of New Ideas
 Affects Quality of Work
Positive Effect of Conflict
Negative Effect of Conflict
CONFLICTS MANAGEMENT SKILLS

14. STRATEGIES FOR MANAGING CONFLICT
1. Conflict Stimulation
• Reorganizing
• Communication
• Encouraging competition
• Bringing in outsiders
2. Conflict prevention
• Superordinate goals
• Reducing interdependence
• Exchange of personnel
• Liaison group or integrators
• Appeal to higher authority
3. Conflict resolution
• Problem solving
• Smoothing
• Compromise
• Dominance or confrontation
• Avoidance
CONFLICTS MANAGEMENT SKILLS

15. CONFLICTS MANAGEMENT SKILLS

16. THANK YOU
CONFLICTS MANAGEMENT SKILLS