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Conflict And Negotiation 2


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Conflict And Negotiation 2

  1. 1. Conflict Management
  2. 2. Conflict <ul><li>Conflict is a state of tension arising b/w two or more individual or groups because they desire outcome are mutually incompatible. </li></ul><ul><li>Conflict is the reciprocal exchange of harm behavior between parties. </li></ul><ul><li>Conflict is a seeming incompatibility of action, goals and ideas </li></ul>
  3. 3. DISADVANTAGES OF CONFLICT <ul><li>Slow adoption to environmental changes. </li></ul><ul><li>Few changes </li></ul><ul><li>Little stimulation of ideas </li></ul><ul><li>Apathy </li></ul><ul><li>Stagnation </li></ul><ul><li>Level of performance is low </li></ul><ul><li>Coordination become difficult </li></ul><ul><li>Performance deteriorates </li></ul><ul><li>Lead to loss of good employees </li></ul>
  4. 4. ADVANTAGES OF CONFLICT <ul><li>It helps in generating positive performance. </li></ul><ul><li>There is a positive movement towards goal. </li></ul><ul><li>There is tendency toward innovation and change. </li></ul><ul><li>Individual and Groups search for problem solution. </li></ul><ul><li>Creativity is encouraged as well as quick adoption to environmental changes. </li></ul>
  5. 5. AVOIDING CONFLICT <ul><li>AVOIDANCE MAY BE APPROPRIATE WHEN. </li></ul><ul><li>The conflict is small and not worth our time to respond . </li></ul><ul><li>We need time to calm down because relationship are at stake. </li></ul><ul><li>Time is needed to gather more information. </li></ul><ul><li>AVOIDANCE MAY NOT BE APPROPRIATE WHEN . </li></ul><ul><li>The issue is very important. </li></ul><ul><li>A decision is needed quickly. </li></ul><ul><li>No decision has a major impact on the situation. </li></ul>
  6. 6. What Is Conflict? <ul><li>Awareness </li></ul><ul><li>Opposition </li></ul><ul><li>Incompatibility </li></ul>
  7. 7. What Is Conflict? <ul><li>Wide range of conflicts that people experience in organizations </li></ul><ul><ul><li>Incompatibility of goals </li></ul></ul><ul><ul><li>Differences over interpretation of facts </li></ul></ul><ul><ul><li>Disagreements based on behavioral expectations </li></ul></ul>
  8. 8. What Is Conflict? <ul><li>Horizontal Conflict </li></ul><ul><ul><li>Takes place between departments or groups at the same level of organization </li></ul></ul><ul><li>Vertical Conflict </li></ul><ul><ul><li>Takes place at different levels of the organization </li></ul></ul>
  9. 9. Traditional Transitions in Conflict Thought Human Relations Interactionist <ul><li>Conflict must be avoided </li></ul><ul><li>It indicates malfunctioning within the group </li></ul><ul><li>To them term was synonymous with violence, destruction and irrationality </li></ul><ul><li>Conflict is a natural and inevitable outcome in any group </li></ul><ul><li>Potential to be a positive force in determining group performance </li></ul><ul><li>Acceptance of conflict as natural phenomena </li></ul><ul><li>Conflict can be a positive force in a group </li></ul><ul><li>Some conflict is absolutely necessary for a group to perform effectively </li></ul><ul><li>Encourages conflict </li></ul>
  10. 10. Types of Conflict Dysfunctional Conflict Functional Conflict Hinder group performance Supports the goals of the group and improve its performance
  11. 11. The Two Types of Bargaining Strategies <ul><li>Available Resources </li></ul><ul><li>Primary Motivations </li></ul><ul><li>Primary Interests </li></ul><ul><li>Focus of Relationships </li></ul><ul><li>Fixed Amount </li></ul><ul><li>I Win, You Lose </li></ul><ul><li>Opposed </li></ul><ul><li>Short-Term </li></ul><ul><li>Variable Amount </li></ul><ul><li>I Win, You Win </li></ul><ul><li>Congruent </li></ul><ul><li>Long-Term </li></ul>Integrative Bargaining Distributive Bargaining Bargaining Characteristics
  12. 12. Negotiation Process Preparation and Planning Definition of Ground Rules Clarification and Justification Closure and Implementation Bargaining and Problem Solving
  13. 13. Paradigms of Human Interaction <ul><li>Win/Win </li></ul><ul><li>Win/Lose </li></ul><ul><li>Lose/Win </li></ul><ul><li>Lose/Lose </li></ul><ul><li>Win </li></ul><ul><li>Win/Win or No Deal </li></ul>
  14. 14. Win/Win <ul><li>Constantly seeks mutually beneficial, mutually satisfying agreements or solutions </li></ul><ul><li>All parties feel good about the decision and feel committed to the action plan </li></ul><ul><li>Sees life as a cooperative, not as a competitive arena </li></ul><ul><li>Based on paradigm that there is plenty for everybody </li></ul><ul><li>That one person’s success is not achieved at the expense or exclusion of the success of others </li></ul>
  15. 15. <ul><li>Thank You </li></ul>