1. MUKESH JHA
[Assistant Manager HR - Recruitment]
[ MBA (Human Resource) with over 6 years’ experience in HRM
inclusive of Recruitment, Campus Drives, Talent Management &
Acquisition, Lateral Hiring, Career Planning, Rewards & Recognition
and Learning & Development.]
2014
naukri.com
Infoedge (India) Ltd.

2. Post Applied for…………..
Mukesh Jha
Mobile: +91-9811461761 E-Mail:
Mukesh_sandilya@yahoo.co.in
PROFESSIONAL PROFILE
 MBA (Human Resource) with over 6 years’ experience in HRM inclusive of Recruitment, Campus
Drives, Talent Management & Acquisition, Lateral Hiring, Career Planning, Rewards & Recognition
and Learning & Development.
 Enrich experiences in Recruitment (Hiring) with diverse industry like ITES/BPO, BFSI, Telecom, Aviation
& Hospitality, Pharmacy, Real State and IT Professionals.
 Insightful experience in HRM including Recruitment, Talent Acquisition, Talent Management & Retention,
Learning N Development, Policy Formulation & Implementation, Succession Planning And Implementing
Performance Management Systems.
 Experienced in analysing existing processes and introducing and managing organisational changes to enhance
organizational effectiveness and employee commitment and morale.
CORE COMPETENCIES
- Core Recruitment - Manpower Planning - Campus drives
- Performance Management System - Talent Acquisition - Career & Succession Planning
- Lateral Hiring (Middle & Senior Level) - Team Management - Talent Retention
AREAS OF EXPERTISE
Talent Acquisition
 Responsible for formulation and execution of Recruitment, Talent Acquisition strategies,
Implementing Programs, & Policies for achievement of recruitment targets.
 Developed recruiter’s manual and sourcing strategy for the talent acquisition team. Prepared
Consultants empanelment process, advertisement process for ensuring mass recruitments.
 Handled Lateral Hiring, Campus Recruitment, Employer Branding in Campuses Programs to promote
recruitment drive for organization.
 Strategizing the long / short term directions by forecasting the future manpower requirement and
designing plans for acquiring requisite skills and competencies.
 Strong in MIS, trend analysis, manpower projections, issue resolving and mentoring team.
 Hiring of Sales personnel for requirement PAN India through various sources like Job Fairs, Consultants
walk Ins, Advertisement Walk Ins etc.
Learning and Development
 Setting up of TRAINING division, Policy & Processes with a strong focus on improving employee
productivity, building capability and quality enhancement.
 Prepared & implemented Annual training calendar, feedback process, periodic training needs assessments
and analysis & training budget for the organization.
 Possess in depth knowledge and experience developing talent management tools (elearning)
 Design and deliver a comprehensive curriculum of individual contributor, manager and leadership
training programs/learning interventions to develop workforce skills and competency areas required by
various business functions.
 Ensuring continuous monitoring and reviewing the progress of trained employees through
questionnaires and discussions with managers.
 Conduct baseline and periodic training needs assessments and analysis for specific business functions.
Performance Management Systems
 Performed activities like Data Mining, KPI Modeling, Cost Modeling, Predictive Modeling.
 Prepared Job Descriptions, KRA`s & KPI`s in consultation with respective Business Heads.
Page 2

3.  Formulating Hierarchy of new Departments in the Organization and defining Structure based on market
trend.
 Formulating Salary Band, Experience Band, and Career Track of various Departments based on
Industrial standards.
 Development & implementation of PMS and Formalizing the Performance Appraisal (PA) Templates.
 Competency Mapping’ for the various profiles and defining the Key Responsibility Areas (KRA) acc. to the
Job profiles.
HR Activities & Relations
 Implemented the annual Talent Engagement Calendar with schemes like star performer awards, floor
support activities, employee quiz, etc to motivate employees.
 Formulation of Policy and ensuring strict adherence to various HR policies like Learning N development,
recruitment policy, Leave policy, Working Hours policy.
 Preparing Process Work-flows and ensuring Process Mapping & Gap Analysis of various HR Systems.
CAREER HIGHLIGHTS
At SERCO GLOBAL SERVICES – Joined as Sr. HR - Recruitment & reached to the position of
Assistant Manager HR-Recruitment, May 2012 – Till Date.
 Recruitment
o Handling two sites (Gurgaon & Karnal) of 3700 capacity with 46 Processes at Serco Domestic Vertical.
o Responsible for setting up of Recruitment Division for the organization, developed policies, processes &
relevant formats for the same.
o Responsible for End to End Recruitment with the Team of 4 Recruiters & 2 MIS-HR.
o Implemented Internship policy, Campus Hiring policy for the organization.
o Recruited extensively for all profiles like Entry Level, Middle Level & Senior Level.
o Organized Job fairs, Walk In, Campus Recruitments for filling of Mass requirements.
o Providing the TAT line for the fulfilment of the requirement.
o Taking care of Recruitment for All processes at Serco BPO (BFSI, Telecom, Aviation & Hospitality
and Government Accounts).
o Completed the RAMP of some Big Processes (Google, American Express, ITC-GCC, GE-SBI,
Finance & Accounts, CPP, Tata Docomo & Vodafone) with capacity of 1450 Callers and Support
Staffs.
o Responsible for Sourcing, Planning and Execution for Recruitment.
o Coordinating with all Business stake holders and Clients for Hiring purpose.
o Expertise in Client and Vendor (Consultant) Management.
 Achievements at Serco
o Successfully completed the Ramp up of Gurgaon, Karnal and Jaipur sites.
o Rose to the position of Team Lead-Recruitment within a year only.
o Have been awarded as Serco Miler for North India HRD.
o Have been awarded and recognized multiple times for Best Support HR and Special Centre Head
Awards.
o Consecutive twice rewarded as Serco Star for the Year.
At Hilton Career Solution – Manager - Recruitment, Nov 2010 – May’2012.
 Recruitment
o Responsible for setting up of Recruitment Division for the organization, developed policies, processes &
relevant formats for the same.
o Responsible for End to End Recruitment with the Team of 10 Recruiters.
o Implemented Internship policy, Campus Hiring policy for the organization.
o Recruited extensively for all profiles like Entry Level, Middle Level & Sr. Level.
Page 3

4. o Organized Job Fairs, Walk In, Campus Recruitments for filling of Mass requirements.
o Providing the TAT line for the fulfilment of the requirement & maintaining healthy relationship with the
client.
o Raising the Invoice & Following up with the clients for Timely Payments.
o Dealt with Domestic & International BPO hiring.
o Dealt in diverse industry like BFSI, Telecom, Real State, Aviation & Hospitality, Pharmacy and IT
Professionals.
 Learning N Development
o Responsible for setting up of Learning N Development division for the organization.
o Developed Learning N Development policies & procedures and initiated diverse training programs like
Induction, NCFM, Business Sensitization, and ROOM for Managers etc.
o Initiated On-The-Job Training, Career Progression Plans & programs for employees in branches
focusing on Product & Behavioural Trainings.
 Organization development
o Dedicatedly involved in Employee Rewards & Recognition activities for employees. Conducted activities
like Employee wellness program, Query Time @ HR, Health care camps etc for various branches.
o Instrumental in launching HR Newsletter & Centralized Employee Forum for employees.
o Involved in defining and formulating Policies as per the latest statutory norms.
At Hinson IT Solutions Pvt. Ltd. –Joined as HR Executive & rose to the position of Manager HR,
July 2008 – Oct 2010.
 Recruitment
o Responsible for setting up of Recruitment Division for the organization, developed policies,
processes & relevant formats for the same.
o Single handedly closed Senior Profiles for Sub Verticals in the field of Telecom & BFSI.
o Coordinating the entire recruitment process with the client in an efficient manner while
ensuring maximum client satisfaction.
o Dedicatedly recruited 80+ monthly targets of sales & support requirements.
o Successfully developed strong network of consultants across Delhi/NCR for Entry level
hiring.
o Salary Negotiations & Preparation of employee letters at the time of joining.
 Learning N Development
o Responsible for initiation & implementation of Training programs for employees in
Telecom, Insurance & Broking verticals.
o Implemented concepts like RTD (recruitment, training, and deployment), Career
progression charts, Call Quality Audits, TNA initiation & coordination etc.
o Responsible for formulating road map for implementation of e-Learning.
o Formulating and maintaining Training Calendars, Developing Training Modules and
Programs.
 Other HR activities:
o Developed Job descriptions, KPI`s, KRA`s for the employees of the organization in consultation with
management.
o Dedicatedly involved in conducted employee engagement activities like management events, team
outings etc.
o Defining and formulating Policies as per the developing systems as well as SOPs for the Organization
o Formulation of Policy Manual, work flows for various processes.
o Responsible for implementing HR policies & procedure.
At Abstract Solutions – Trainer, July 2007 – Jun 2008.
 Successfully developed Training Programs within the organization.
 Trained almost over 450 Trainees within one Year.
 Twice Certified TTT Program from Vodafone.
 Worked closely with the operation Team & helped them to enhance the productivity level.
 Developed The Training Module & Implemented to it.
Page 4

5. At Abstract Solutions - Sr. Team Leader, Nov 2006 – Jun 2007.
 Was handling almost 60 Team Members with the help of Six Team Leaders.
 Responsible for Sales & achieving Target given by the Client side.
 Making MIS Report & Coordinating with Relationship Manager from Client (VODAFONE).
 Got awarded as Best agency so many time in the same period.
At Page point Services Pvt. Ltd. - Joined as TME & rose to the position of Team Leader, May 2005 –
Oct 2006.
 Was handling almost 30 Team Members with the help of Three Asst. Team Leaders.
 Responsible for Sales & achieving Target given by the Clients side.
 Making MIS Report & Coordinating with Business Manager.
ACADEMIA
MBA (Human Resource) Sikkim Manipal University. 2008 - 2010
B.Com (P) Delhi University 2003 - 2006
12th
B.I.E.C 2001 - 2003
PERSONAL DETAILS
Date of Birth : 05th
Feb, 1986.
Marital Status : Married
Nationality : Indian
Place: - New Delhi
Date: - (Mukesh Jha)
Page 5

6. At Abstract Solutions - Sr. Team Leader, Nov 2006 – Jun 2007.
 Was handling almost 60 Team Members with the help of Six Team Leaders.
 Responsible for Sales & achieving Target given by the Client side.
 Making MIS Report & Coordinating with Relationship Manager from Client (VODAFONE).
 Got awarded as Best agency so many time in the same period.
At Page point Services Pvt. Ltd. - Joined as TME & rose to the position of Team Leader, May 2005 –
Oct 2006.
 Was handling almost 30 Team Members with the help of Three Asst. Team Leaders.
 Responsible for Sales & achieving Target given by the Clients side.
 Making MIS Report & Coordinating with Business Manager.
ACADEMIA
MBA (Human Resource) Sikkim Manipal University. 2008 - 2010
B.Com (P) Delhi University 2003 - 2006
12th
B.I.E.C 2001 - 2003
PERSONAL DETAILS
Date of Birth : 05th
Feb, 1986.
Marital Status : Married
Nationality : Indian
Place: - New Delhi
Date: - (Mukesh Jha)
Page 5