This document defines various I.T. and hardware-related vocabulary terms. It explains concepts like adware, applications, browsers, bugs, caches, cookies, crashes, drivers, e-mail, fonts, hardware, software, home pages, logins, BIOS, CMOS, POST, booting, formatting, input devices, output devices, storage devices, and the role of a computer technician. Terms related to troubleshooting hardware issues are also defined.