1. SHRUTI SOOD
Tel #+91-9550675478
Email # shrutisood85@gmail.com
Career Objective:
Seeking the position in which I can utilize my analytical skills and strong competence in
fields of banking domain.
Professional Summary:
 A Finance Management Graduate with over years 5 of experience in banking and
Financial operations
 Demonstrated abilities in managing branch banking operations, ideation,
conceptualizing and implementing new strategies towards smooth functioning of the
branch, business.
 Adaptive in exploring new techniques to analyse unstructured/semi structured data.
 Excellent written and verbal communication skills.
Work Profile:
Personal Banking –Welcome Desk (Deputy Manager) - HDFC Bank – July 2011 to
Till Date
 Accountable for various Internal Controls by ensuring no operational losses, FTNR
in Account opening Forms, Customer Instructions, Locker Operations and also
adherence of set process in line with satisfactory audit ratings.
 Ensuring Proper checks are done in account opening documents collected by
Branch Sales officers for KYC norms. Also responsible for checking accounts
which are due for Re-KYC.
 Adherence to AML norms for all newly opened accounts by cross checking all the
newly opened accounts, high value cash transacting accounts, Transaction in
Dormant accounts.
 Adherence to TAT on all activities like RTGS/NEFT and Forex Transactions.
 Delivering Superior client experience in the lobby by rendering exemplary levels of
customer service thereby making banking simple and hassle free for the
customer.
 Responsible for deliverables (Account opening kits, Cheque Books, ATM Cards)
and stationary management.
 Reconciling of all suspense accounts, deferral accounts, Accounts payable and
receivables on daily basis
 Responsible for service quality guidelines set for the branch and Branch Level
Customer Service meetings.
 Responsible for Complaints management by effectively using CRM Application.
 Responsible for training new employees in basics of banking.
 Meeting monthly sales targets for various banking products and Third party
products like Life Insurance, General Insurance and Mutual funds through Branch
Sales Executives.
 Acts as coordinator between branch sales executives and management.

2. Achievements: Appreciation letter from Regional Head for exceeding targets on Forex
and operational controls.
Professional Qualification
 NCFM (NSE’s Certificate in Financial Markets) Certified – Depository Module
 AMFI Mutual Fund (Advisor) Module
 Certified Insurance Advisor-IRDA
 AML KYC Certification – IIBF
 Cambridge Certificate in linguistics
IT Knowledge:
 Well experienced in working on Flexcube ( Oracle) and Finware (I Flex)
 Also have working experience in MS-Office (Excel, Word, PowerPoint)
Educational Background
 Masters in Business Administration (Finance and HR), Punjab Technical
University, 2008, 70%
 Bachelors in Commerce Panjab University, 2006, 72%
 Intermediate : DAV Public School, Ludhiana , 2003, 65%
 S.S.C. : DAV Public School, Ludhiana ,2001, with 69%
Personal Information
Date of Birth : 24th May, 1985
Languages Known : English, Hindi and Punjabi
Address : 403, Jacob Ladder, Near Miyapur Police Station
Miyapur, Hyderabad,500049.