Production and Operation Management

1. Name:Md.Shams Akhter
Roll N0-16012026

2. Topic
Aggregate Planning in Services

3. Definition
 Aggregate Planning : Intermediate range
capacity planning usually covering 2 to 12
months.
Aggregate Planning For Services:
Projected customer demands
Equipment capacities
Labour Capacities.

4. Capacity:
Changing Inventory Levels
Varying Workforce Size
Varying Production Rates
Subcontracting
Part Time Workers
Aggregate Planning Strategies in
Services:

5. Aggregate Planning Strategies in
Service:
Levels :
Influencing Demand
 Back Ordering during High-Demand
Periods
 Counter-Seasonal Product and Service
Mixing

6. Aggregate Planning Process is
Different for Services-
1.Most service can not be inventoried-
Airline seat
Hotel Room
 Hair Appointment etc.
2. Demand for services is difficult to predict-
High-demand peaks short periods of time
Low Demand Long periods

7. 3.Capacity is also difficult to predict: The
"capacity" of a bank teller depends on the
number and type of transactions requested by
the customer.
4. Service capacity must be provided at the
appropriate place and time:
Geographic Location.
Time.
Place.

8. 5.Labor is usually the most constraining
resource for services:
Labour is very flexible.
hiring temporary workers
 part-time workers
 using overtime