1) The document discusses HRM and consumer relationship management and was presented by Shivam Mishra. 2) It provides background on Oriental Bank of Commerce, including that it was founded in 1943 in Lahore and currently has a chairman of Sh. Mukesh Kumar Jain. 3) The document outlines some of the activities undertaken by bank branches, such as helping customers open accounts and fill out forms, as well as the challenges faced by branches with small staff sizes and resources.