Our world has changed rapidly due to the easy access of technology in our personal lives. For each aspect of our lives, an app or service is available. This new world, ruled by technology, had a huge impact on organizations worldwide. This is where Microsoft steps in by providing the Modern Workplace with Microsoft 365. A Workplace that makes our work lives easier, fun and efficient. Adoption and Governance are at the foundation of a successful roll-out and high quality Modern Workplace. Jasper Oosterveld, Microsoft MVP & Modern Workplace Consultant, is going to take share his best practices around adoption and governance. This session has a focus around collaboration!

1. MW: Collaboration Adoption & Governance Best
Practices
SharePoint Saturday Helsinki 28. September 2019

2. Kiitos, thank you our dear sponsors…

3. MICROSOFT MVP &
MODERN WORKPLACE
CONSULTANT
@INSPARK
• Collaboration & Communication
• Adoption & Governance

4. OUR WORLD HAS CHANGED

6. EMPLOYEES ARE WORKING THE
WAY THEY WANT TO WORK

8. Source: Microsoft

10. • Excellent for informal organization-
wide communication.
• Moderate integration with Office 365
& external services.
• Has been constantly following the
facts for years.
• Future uncertain due to the rise of
Microsoft Teams.

11. Copyright InSpark
• Fine for external communication.
• Poor integration with Office 365 &
external services.
• Minimal updates from Microsoft.
• Synchronizing SharePoint content to
Windows Explorer (slightly) increases
adoption.

12. Copyright InSpark

13. Copyright InSpark

14. Copyright InSpark
• Communicate via persistant chat,
audio & video.
• Top integration with Office 365 &
external services.
• One of the best mobile apps from
Microsoft.
• Full focus from Microsoft.

15. Copyright InSpark
• Central storage of documents.
• SharePoint news for sharing formal
news.
• Content management such as
knowledge pages & useful links.

16. GOVERNANCE

18. Copyright InSpark

19. Copyright InSpark

20. Copyright InSpark

21. • Creation process.
• Naming convention.
• Expiration.
• Delete & restore.
• Policy and information protection.
• Guest access.
• Teams settings.

22. 1. Everyone
2. Security Group in AAD

23. • Duplication of teams & content.
• Lack of clarity regarding the purpose
and content of the team.
• Explosion of teams results in
impossible management for IT.

24. • Self-service portal in SharePoint
Online.
• Request process & Flow.
• Digital & smart application form via
PowerApps.
• Automatic roll-out of a team based on
a template.

25. • Prefix & suffix
• Block specific words

26. • SharePoint URL, for example:
– /sites/prj-nameproject
– /teams/dep-namedepartment
• Link to self-service portal &
PowerApps form.
• Already started? Edit URL is/was
almost available!

27. 1. All
2. Selection
3. None

29. • Apply to temporary teams such as
projects, assignments &
brainstorming.
• Link to self-service portal &
PowerApps form.

30. • Maximum of 30 days in a recycle bin.
• Removes all related content.
• Recover via PowerShell.

31. • Training the owners around the
responsibilities & impact of
promotions.

32. Copyright InSpark

33. • Team classification / label

34. Copyright InSpark

35. • Team classification / label
• Message policies

36. Copyright InSpark

37. • Team classification / label
• Message policies
• Data classifications
• Data retention
• DLP
• MDM

38. 1. Everyone
2. Selection
3. None

39. 1. Team owners.
2. IT administrators via the Office 365 or
Azure Portal.
3. Access review via the Azure Portal.

40. Copyright InSpark

41. • Enable for projects or assignments.
• Turn off for departments.
• Link to self-service portal &
PowerApps form.

42. • 3rd party cloud storage services.
• Members & guest permissions.
• 3rd party apps.

43. 1. Governance workshop: Create
awareness & gather input for step 2.
2. Governance plan: Process all
information into a plan.
3. Establish a steering committee:
Implementing and monitoring the
Governance plan.

44. • Scope
• Vision & objectives
• Steering Committee
• Roles & responsibilities
• Business scenarios
• Procedures & Processes
• Security
• Information architecture
• Corporate Identity
• Communication
• Adoption

45. ADOPTION

47. 1. Awareness <Milestone> 4. Launch
Together we become aware of
the new way of working.
Everything is determined!
The adoption & migration
approach, policy and design.
Launch time! We launch
teams according to the
prepared plans.
2. Determine 3. Prepare 5. Challenge
We start with the first
activities. And try everything
out with a pilot group.
We continue to
challenge, to keep
active use high.
We determine the strategy
and adoption resources
materials.

48. • Current and desired situation.
• Vision and objectives.
• Roles & Responsibilities.
• Success factors & risks.
• Inventory of stakeholders.

49. • Personas and scenarios.
• Communication plan.
• Launch campaign (strategy).
• Training program.

50. • Setting up adoption dashboard.
• Set up a support site with Microsoft
Teams content.
• Start the community.
• Start communication from sponsor
and best practices.
• Training power users.

51. • Training employees (classroom or
virtual).
• Monitor usage before and after
launch.
• Communicate from sponsor and
success stories.
• Support during the launch.

52. • Monitoring usage as input for
communication and training.
• Contact users (groups).
• Communicate from sponsor, best
practices and successes.
• Training (freshening up and
deep dives).

53. Copyright InSpark

54. Copyright InSpark
www.jasperoosterveld.com
@jasoosterveld
www.linkedin.com/in/jasperoosterveld
Jasper.oosterveld@inspark.nl

55. Copyright InSpark

56. Copyright InSpark
o Microsoft Teams Adoption Playbook
o Microsoft Teams technical documentation
o Office 365 Groups Management
o InSpark Company Connect

57. Please give
some
feedback <3

58. Copyright InSpark