Vijaya Bank is an Indian banking and financial services company headquartered in Bengaluru, Karnataka, India. It was established in 1931 and nationalized in 1980. Vijaya Bank has over 1,500 branches across India with over 13,500 employees. Knowledge management is important for Vijaya Bank to improve quality, productivity, solutions, response time, delivery time and learning curves while also increasing employee and customer satisfaction. The bank generates knowledge from existing banking practices and new information from regulatory authorities, stores it in databases and portals, and distributes it to employees through communication methods like emails, meetings and an internal magazine. This knowledge is then applied to functions and operations of the organization.
1. DSS IN VIJAYA BANK
SUBMITTED TO
MR SUPRATIK GHATAK
R.SHARANYA
B 34
15020441232
2. Found
• Vijaya Bank, was established by Attavar Balakrishna Shetty in Mangalore on October 23, 1931
• The bank became a scheduled bank in 1958
Nationalization
of Bank
• The bank grew into a large All India bank, with nine smaller banks merging with it during 1963-68.
• The bank was nationalized on April 15, 1980.The bank was nationalized on April 15, 1980.
Details of bank
• Vijaya Bank 13,500 people employees.
• The bank has built a network of 1520 branches, 48 Extension Counters
• 1558 ATM's, that span all 28 states and 4 union territories in the country
4. Employee Education
Communication through
Internal Circulars
JAIIB, CAIIB exams and
diploma in banking and
financing
Training Session
Programs for Group
Discussion in branches
every week (Friday
meeting) and
Feedback System
KM EFFECTIVENESS IN BANK
5. DECISION SUPPORT SYSTEM(DSS) IN VIJAYA
BANK
• GENERATE KNOWLEDGE: KNOWLEDGE IN THE BANK IS GENERATED THROUGH EXISTING LAWS AND PRACTICES IN
BANKING FROM TRADITIONAL SYSTEM AND NOVEL INFORMATION FROM RBI(RESERVE BANK OF INDIA) AND
FINANCE MINISTRY ON THE BASIS OF CURRENT YEARS NORMS
• STORE KNOWLEDGE: .DATABASE IS GENERATED AND STORED IN HEAD OFFICE OF THE BANK AND STAFF TRAINING
COLLEGES IN VARIOUS REGIONS TO ENFORCE IMMEDIATELY AND ALSO ON THE PORTAL
• DISTRIBUTION OF KNOWLEDGE: TIMELY COMMUNICATION IS CARRIED OUT THROUGH INTRANET. DISTRIBUTION
WITHIN THE BANK IS DONE THROUGH EMAILS, MEETINGS , MAGAZINE AND PORTAL
• APPLYING KNOWLEDGE: KNOWLEDGE IS APPLIED IN THE MOST BENEFICIAL MANNER TO THE ORGANIZATION
THROUGH ALL THE CURRENT ENFORCEMENTS AND FUNCTIONS
6. DSS GENERATED PORTAL
• VIGYAN KENDRA IS THE PORTAL WHICH FUNCTIONS IN THE BANK MAJORLY
• FUNCTIONS :
PROCEDURES IN THE BANK
LAWS, RULES AND REGULATIONS
HR INFORMATION'S
• OTHER PORTALS
VIJAYA BANK UTILITY SITES-CUSTOMER CENTRIC
VIJAYA PARIVAR PORTAL –EMPLOYEE CENTRIC
