Internship Report

1. WELCOME

2. DEPARTMENT OF ACCOUNTING
& FINANCE
Name: Ahmed, Tanvir
Id: 10-17604-3

3. Topic Name
General Banking System of
Uttara Bank Limited

4. Introduction
• Uttara Bank-one of the largest and oldest private-
sector commercial bank in Bangladesh, with years of
experience. Adaptation of modern technology both in
terms of equipment and banking practice ensures
efficient service to clients. 220 branches at home and
600 affiliates worldwide create efficient networking
and reach capability. Uttara is a bank that serves both
clients and country.

5. Objectives of UBL
• Mobilize deposit from the surplus economic unit to deficit
economic unit.
• Cater to all different segments of retail and wholesale
customer.
• Be a high quality distributor of products and services.
• Serve the people of the country by providing financial
assistance.
• Help the nation in reducing the employment problem by
securing services to a large number of people.
• Ensure balanced economic development throughout the
country.

6. Goals of UBL
• Empowering the family of the poor by creating
income opportunities as well as strengthening the
family of the rich for a better future generation.
• Achieving sustainable participatory economy, Social
Security, and peace for a society.

7. Vision of UBL
• To be the best private commercial bank in Bangladesh in terms of
efficiency, assets competence, asset quality, sound management and
profitability having strong liquidity.
• Uttara Bank will be unique organization in Bangladesh. It will be a
knowledge-based organization where the Uttara Bank professionals
will learn continuously from their customers and colleagues
worldwide to add value.
• Uttara Bank Ltd. will serve its customers with respect and will work
very hard to inspire a strong customer service culture throughout the
bank. It will treat its employees with dignity and will build a
company of highly qualified professionals who have integrity and
believe in the Bank’s vision and who are committed to its success.

8. Mission of UBL
• The bank looks forward with excitement and a commitment to
bring greater benefits to customers.
• Uttara Bank Limited provides high quality financial services to
strengthen the well-being and success of individual, industries
and business communities.
• Its aim to ensure their competitive advantages by upgrading
banking technology and information system.
• UBL intends to play more important role in t2he economic
development of Bangladesh and its financial relations with the
west of the world by interlinking both modernistic and
international operations.
• The bank creates wealth for the shareholders.

9. General Banking
 Financial institution/intermediary that mediates or stands between
ultimate borrowers and ultimate lenders is knows as banking
financial institution.
 Banks perform this function in two ways- taking deposits from
various areas in different forms and lending that accumulated
amount of money to the potential investors in other different forms.
 General Banking is the starting point of all the banking operating.
 General Banking department aids in taking deposits and
simultaneously provides some ancillaries services.
 It opens new accounts, demit funds, issue bank drafts and pay orders
etc. since bank in confined to provide the service everyday general
banking is also known as retail banking.

10. Functions of General Banking
• Establishment of banker-customer relationship.
• Remitting customer’s money from one place to
another.
• Collecting bills for customers.
• Taking deposits and honoring cheques drawn over
local office.

11. Different part of General Banking
• Account Opening Section
• Cash and Computer Section
• Remittance Section
• Bills Section
• Clearing Section
• FDR & BCD section

12. Account Opening
• Banking business is very much correlated with
banker customer relationship.
• customer one person must have some sort of banking
relationship with the bank.
• Account opening section establishes that relationship
by opening a new account for the customer.
• Uttara Bank Ltd. allows its clients to open the
following types of accounts and receives deposits in
those accounts.

13. Types of Accounts
 Current Deposit
 Savings Bank Deposit
 Fixed Deposit
 Special Notice Deposit
 Double Benefit Deposit Scheme
 Monthly Deposit Scheme

14. Nature of the Accounts
 Individual Accounts
 Joint Accounts
 Proprietorship Firm Accounts
 Partnership Concerns Accounts
 Private Limited Companies Accounts
 Public Limited Companies Accounts
 Accounts of Societies, Clubs, Association etc
 Trust Accounts

15. Transfer of Account to other Branch
o Reasons for transferring the account.
o Address at which he/she is to be contacted by the
transferee branch.
o The unutilized check book must be returned to the
transferring branch before transfer of account.

16. Closing of an Account
• To close an account, one may be requested to send an
application along with the unused pages of the check
book that is issued to the person. After receiving the
application, the signature of the account holder
should be verified and the number of unused pages of
the check book should be noted. Before the account is
closed the manager will approve the application.
Lastly closing charge should be debited to the
account.

17. Checks
• A check is a very important document. Cheque is an
instrument in printed form containing an
unconditional order, signed by the account holder
directing a certain person to pay certain amount of
money only to or to the order of a certain person or to
the barer of the instrument. A check is always
supposed to be drawn against the funds in the
person’s account in the bank.

18. Remittance
 Demand Draft (D.D.)
 Telegraphic Transfer (T.T.)
 Pay Order (P.O.)
There are some frequent
situations, such as
customer of a bank needs
to transfer his/her fund or
money to somewhere
within the country
boundary. It is really a
risky thing to carry a big
amount of money from one
place to another. So most
of the time they just
purchase an instrument or
mean, so that their fund can
be transferred through
his/her own bank. This sort
of activities is cubed under
the Inland Remittance.
These are:

19. Cash Section
 Receiving cash
 Paying Cash
 Issuing Vouchers
 Keeping records

20. Clearing
• When a customer of UBL presents an instrument drawn
on other bank for collection, the instrument is collected
through clearing house of Bangladesh Bank. Every day
two houses are arranged in Bangladesh Bank. One in
the evening and another in the morning. The evening
house is known as return house. Every day the
instruments that are drawn goes to the officer of the
clearing section. He/she enters bank name, branch
name, number and the amount through a software
named “Nikash22” in the main schedule of banks. Then
the officer makes a copy of it and goes to the clearing
house of Bangladesh Bank. Bangladesh Bank officials
take the copy. Then they set off the claims of UBL on
other banks.

21. Findings of the Study
• The main limitation of this report is Bank’s policy of not
disclosing some data and information for confidential
reason, which could be very much useful for the report. If I
know the actual gap then I can be a threat for them.
• Time period of twelve weeks was too limited to get
practical experience. Actually it is a work of practical. I
didn’t get enough time to learn their lessons. And it is not
enough to evaluate them in a short term period.
• As an intern of I have to work in different departments of
the branch & during the twelve week period of internship I
worked in clearing department only for 1 week. That is the
problem of it. How could I know perfectly if I worked in
that sector for 1 week? That’s problem of intern student.

22. Recommendation
• The success of a bank depends on improved service
delivery to its customers. Now so many banks in the
country have emerged to cater to the needs of the
customers. But till now most of the bank in
Bangladesh is using conventional banking system.
UBL is not exception to this trend. So, there are many
areas to improve.

23. Conclusion
• As an organization the Uttara Bank Limited has earned the
reputation of top listed banks operating in Bangladesh. The
organization is much more structured compared to any other
listed bank operating in Bangladesh. It is relentless in
pursuit of business innovation and improvement. It has a
reputation as a leader in financing manufacturing sector.
• With a bulk of qualified and experienced human resource,
Uttara Bank Limited can exploit any opportunity in the
banking sector. It is pioneer in introducing many new
products and services in the banking sector of the country.
Moreover, in the retail-banking sector, it is unmatched with
any other listed banks because of its wide spread branch
networking thought the country.

24. THANK YOU