1. SHAHID NOOR
Mobile#00971-55-3010254
E Mail: shahidnoorkk@hotmail.com
Personal Information:
Date of Birth: 10-May-1981
Nationality: Pakistani
Passport#
Visa status: Employment
Languages: English, Urdu, Hindi, Pashto, Arabic (Basic only)
APPLICATION APPLIEDFOR SUTABLE POST
Objective:
To achieve professional success by contributing to growth of progressive organization that can
provide a challenging work environment commensurate with my work experience, knowledge
and interpersonal skill.
WorkExperience:
2016-AL ANSARI HOSPITALITY(TULIP CREEK & TULIP HOTEL) (DUBAI)
Sales Executive:
1. listening to customer requirements and presenting appropriately to make a sale;
2. maintaining and developing relationships with existing customers in person and via
telephone calls and emails;
3. cold calling to arrange meetings with potential customers to prospect for new business;

2. 4. responding to incoming email and phone enquiries;
5. acting as a contact between a company and its existing and potential markets;
6. negotiating the terms of an agreement and closing sales;
7. gathering market and customer information;
8. representing their company at trade exhibitions, events and demonstrations;
9. negotiating on price, specifications with companies and managers;
10. challenging any objections with a view to getting the customer to buy;
11. developments and discussing special promotions;
12. creating detailed proposal documents, often as part of a formal bidding process which is
largely dictated by the prospective customer;
13. Connecting with all active accounts for feedbacks and our services.
14. Monitoring all online extranets
15. reviewing your own sales performance, aiming to meet or exceed targets;
16. gaining a clear understanding of customers' businesses and requirements;
17. making accurate, rapid cost calculations and providing customers with quotations;
18. Attending team meetings and sharing best practice with colleagues.
2010-TULIP CREEK HOTEL APARTMENT(DUBAI) 2016
As a front office in-charge
Responsibility:
1. Look after all operational work at front office.
2. Supervise, coordinate and participates in the activities of Front desk employees Such as:
Rooming guests- Controlling and handling guest room keys, Messages, mails,
dispatching information, maintain the rooms inventories, maintains accurate guest
history, registrations cards file and ensures the accuracy of room rack and the
alphabetical rack.
3. Ensure that activates of all Front Office team are performed in compliance with
established company procedures and standard.
4. Ensure correctness of information in the guest bill, room rates and initials them before
handing over to the Front Office cashier.
5. Ensure that guests needs, inquires and complaints are properly handled and
accommodated.
6. Follow up on any special matters regarding guest irregularities.
7. Checks list of arrivals for the day, takes note of VIPs and other special instaurations and
requests.
8. Coordinates closely with Housekeeping in the update and maintenance of the rooms’
status option.

3. 9. Reconciles the status report from Housekeeping and Front Office as well as keep
manger informed in case of any discrepancy.
10. Updates Housekeeping , Room service and other affected departments through forms
or telephone of all check INS and check outs, cash or advance payment registrations,
rate and room changes and rooms bookings . Etc.
11. Reviews and completes credit limit report.
12. Works within the allocated budget for the front office.
13. Receives information from the previous shift manger and passes on pertinent details to
the oncoming manager.
14. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
15. Enforces all cash handling, check cashing, and credit policies.
16. Conducts regularly scheduled meetings of front office personnel.
17. Wears the proper uniform at all times. Requires all front office employees to wear
proper uniforms at all times.
18. Upholds the hotel's commitment to hospitality.
19. Prepare performance reports related to front office.
20. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance,
monitor credit report and maintain close observation of daily house count. Monitor
selling status of house daily flash report, allowance etc.
21. Monitor high balance guest and take appropriate action.
22. Ensure implementation of all hotel policies and house rules.
23. Operate all aspects of Front Office computer system, including software maintenance,
report generation and analysis, and simple configuration changes.
24. Prepare revenue and occupancy forecasting.
25. Ensure logging and delivery of all messages, packages, and mail in a timely and
professional manner.
26. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all
guests managers and other employees.
27. Monitor all V.I.P’s special guests and requests.
28. Maintain required pars of all front office and stationary supplies.
29. Review daily front office work and activity reports generated by Night Audit.
30. Review Front office logbook and Guest feedback forms on a daily basis.
31. Maintain an organized and comprehensive filing system with documentation of
purchases, vouchering, schedules, forecasts, reports and tracking logs.
32. Sell hotel guestrooms groups, catering services, and banquet facilities through direct
client contact to maximize total rooms revenues and profits.
33. Establish client base of organizations, associations, social, and corporate businesses
through direct outside and inside sales effort for the purpose of securing business for
the hotel to ensure that predetermined sales expectations are met and exceeded.
34. Develop and maintain relationships with key clients in order to produce group business

4. 35. Negotiate guest room rates, meeting room rental, function space, and hotel services
within approved booking guidelines.
36. Confirm in writing to the client all requirements via sales contract.
37. Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in
accordance with company and property policies and procedures.
38. Respond quickly to guest requests in a friendly manner
39. Follow up to ensure guest satisfaction
40. Supervising reservation department
41. All online booking monitoring
42. Update and upload all online channels rates and availability
43. Send the contract to all travel and corporate accounts
44. Performotherdutiesasrequested bymanagement.
Key Responsibilities Handled:
1.Managing the entire administration and facilities.
2. teaming up with other internal departments like Finance, HR for smoother functions.
3. Management of local purchase and Maintenance Contracts.
4. Petty cash transactions & employee reimbursement.
5. Assisting Admin Manager in day-to-day activities.
6.Responsible for maintaining Company confidential records
7.Organizing conferences & team get-togethers
8.In charge of international Travel and Hotel bookings
9.In charge of Printing and stationery
10.Event management & Calendar management
11.Assisting the HR team, Finance Manager and the CEO in their work.
12. Getting the system ready for the new joiner
2009 -TULIP HOTEL APARTMENTS UAE(DUBAI)2010
As a receptionist
Responsibility:
1. Welcoming with the friendly and warmly to guest,
2. Handles all expected arrival, check-in and checkout.
3. Give personal attention taking personal responsibility and uses
Teamwork to provide excellent guest service throughout the guest stay.
4. Providing assistance with luggage as necessary.
5. Maintains company standards of appearance.
6. Handles cash payments and floats in accordance with company standards.
7. Handles high balance on daily bass as well as monthly closing.

5. 8. Handles all guest complain efficiently and effectively.
9. Promptly answers telephone using positive and clear communication.
10. Night auditing.
11. Performs all other duties as required in the service operation team
2008 JAN-MARCH 2008 RENFRO CERSENTPVTLTD 2009
As an admin officer
1. To provide administrative support to the Executive Director, Senior Director, Finance and
Operations and other senior staff.
2. To undertake office telephone reception, including taking messages for other staff.
3. To operate manual and computerized office systems, for example filing papers and
maintaining databases.
4. To undertake general office duties, for example:
a. Dealing with post, faxes and internal and external e-mail enquiries;
B. arranging for documents to be printed/bulk printing arrangements;
C. monitoring stocks of basic items, for example stationery, paper, toner etc
D. ordering stationery, periodicals, books, equipment and other items
E. liaising with suppliers and maintaining excellent professional relationships externally
F. In liaison with the Senior Director, Finance & Operations to maintain and review all
insurances, service contracts and agreements.
5. To assist the Senior Director, Finance & Operations with maintaining Health and Safety
standards and identifying any hazards or risks.
6. To hold the budget for routine stationery and office supplies.
7. Achieves best value for money on these purchases, and on travel and hotel bookings.
8. maintain excellent working relationships with other organizations in building.
9. External/Internal Meetings and Events
10. To assist with the organization of conferences, seminars and other events.
11. arranging dates and venues;
12. arranging refreshments and other requirements;
13. To assist with the taking of minutes and notes at meetings.

6. 2000-2008G4S (WACKEN HUT)SECURITY PAKISTAN
As a senior supervisor
Responsibility:
1. To manage and provide effective leadership to the security team and ensure that:
2. Resources are appropriately and efficiently allocated to key areas of work and that
Priorities are always covered adequately.
3. All physical security to all on site customers delivered within The National
Archives corporate security policy.
4. Budgets are properly controlled and managed, to achieve best value for money.
5. All training needs are identified and processed promptly and are undertaken at the
Appropriate time.
6. Performance Agreements, interim and main reviews are undertaken within the set
Timescale.
7. All requests for annual and flexi leave are managed and controlled, ensuring that
There is adequate cover to maintain services at all times.
8. Performance and attendance issues are addressed at the correct time, in
Accordance with The National Archives policies and procedures.
9. To maintain the Security Operations Manual up to date for use by all on site security
Personnel to cover duties, individual instructions for each post; attendance; use of
Security equipment; dress standard; training etc.
.1998-2000 BLITZ SECURITY PAKISTAN PVTLTD.
As a supervisor
Responsibility:
1. Patrol industrial and commercial premises to prevent and detect signs of intrusion and
ensure security of doors, windows, and gates.
2. Answer alarms and investigate disturbances.
3. Monitor and authorize entrance and departure of employees, visitors, and other persons
to guard against theft and maintain security of premises.
4. Write reports of daily activities and irregularities, such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences.
5. Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons.
6. Circulate among visitors, patrons, and employees to preserve order and protect property.

7. Trainings Attended:
- Communication Skills/Telephone Techniques
- (APSA) all Pakistan security service association.
-Fire fighting
Achievements:
-Was awarded The Certificate for excellent team leader in the front office department
Computer skills:
Proficient in Microsoft office package.
Internet.
Fortune IDS.
Personality Traits:
1. Excellent interpersonal skills
2. Result-oriented team builder with consistent focus on quality.
3. Ability to impart knowledge and inspire peers.
4. Dedicated and determined.
5. Quick in learning and hard working.
6. Good leadership & Communication skills.
7. Ability to work hard and smart and learn quickly on the job.
8. Ability to coordinate efficiently with different teams.
9. Work effectively with subject experts.
10.Proactive.