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Change is often difficult but also necessary for the long-term success of any organization. For
example, during the COVID-19 pandemic, many businesses had to quickly pivot away from
business as usual to adapt to a new reality. Formal sit-down restaurants started offering takeout,
hotels changed their check-in and cleaning processes, sports venues operated without spectators,
and schools switched to a distance-learning model. Even more challenging than these operational
changes, however, is a change in culture. Our textbook defines culture as "the shared values,
norms, rules, and behaviors of an identifiable group of people who share a common history and
communication system" (p. 109). Because values, norms, rules, and behaviors normally evolve
over a considerable period of time, changing the culture represents a significant challenge. Your
task is to persuade an audience of decision makers at an organization of your choosing to commit
to a cultural change. Your task is to convince your organization to make one of the following
changes.
Focus on diversity, equity, and inclusion in hiring and promotion practices.

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  • 1. Change is often difficult but also necessary for the long-term success of any organization. For example, during the COVID-19 pandemic, many businesses had to quickly pivot away from business as usual to adapt to a new reality. Formal sit-down restaurants started offering takeout, hotels changed their check-in and cleaning processes, sports venues operated without spectators, and schools switched to a distance-learning model. Even more challenging than these operational changes, however, is a change in culture. Our textbook defines culture as "the shared values, norms, rules, and behaviors of an identifiable group of people who share a common history and communication system" (p. 109). Because values, norms, rules, and behaviors normally evolve over a considerable period of time, changing the culture represents a significant challenge. Your task is to persuade an audience of decision makers at an organization of your choosing to commit to a cultural change. Your task is to convince your organization to make one of the following changes. Focus on diversity, equity, and inclusion in hiring and promotion practices.