The document discusses various Uber services, their vocabulary, and essential metrics for applicants preparing for the Uber Analytics Test. It highlights different ride options including UberX, UberXL, UberPool, and food delivery services like UberEats. Additionally, it defines key terms relevant to understanding demand, supply, pricing, and performance metrics within the Uber platform.

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SERVICES &
VOCABULARY
UBER Analytics Test
v.3.1 & 6.16
Last updated: January 2017

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UBER
Services & Vocabulary
 UBER tests consider that the applicant is familiar
with the terms that UBER uses on a daily basis.
 In order to understand the questions and save some
time, you have to be familiar with all of UBER’s
vocabulary and services.

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UBER Services
UberPOP Uber's peer to peer service.
(banned in several European countries)
UberX,
UberXL
Uber service that the drivers use their own everyday
cars. It is the least expensive and can accommodate
4 riders or 6 riders (UberXL).
UberLUX,
Berline
Uber's original premium service.
UberPOOL Uber service that allows you to share your ride with
another person and split the cost.
It is currently available only on a few selected cities.

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UberBLACK Uber service for stylish black cars with a
professional driver.
UberSELECT Luxury high-end cars with high-rated drivers.
UberSUV Up to 7 riders with a premium car, driven by a
professional driver.
Ubertaxi Uber service for licensed taxi cabs.

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UberEvents This is an service that allows the hosts of events,
to arrange the door-to-door transportation of
their guests, by using prepaid ride passes.
UberRush This is a package delivery service. The messengers
can be also on foot or on a bike instead of a car. It
uses Uber extensive network and the client can
see the exact location of his delivery on the map.
UberEats It is a service that is launched to limited cities of
the world and its main goal is to provide food
delivery with “Uber speed” from local restaurants.
They provide a limited selection of dishes .

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UBER Vocabulary
Eyes/
Eyeballs
Every time the same person opens the UBER app in
a given timeframe, it counts as one eyeball.
Zeroes • Every time someone opened the Uber app and
didn’t see any cars available. This could occur
due to the lack of supply (drivers), or because
the rider was looking for a ride outside a certain
range of the available cars.
• Zeroes are very important, since they represent
lost revenue for Uber.
Requests/
Demand
The number of person that requested trip.
In conjunction with the Eyeballs metric, it is used to
define the Demand

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Completed The number of completed requests.
Available
drivers
The number of available drivers. It can also be referred
to as Supply.
Fares The amount that a rider will be charged for a trip.
Surge
pricing
Pricing in UBER is dynamic. They raise and lower
quickly in response to demand fluctuations. This is
Surge Pricing.
If demand is very high, prices are raised to lead to a
reduced demand and thus keep ETAs low for riders
and drivers.
This is why drivers usually decide to work during peak
hours, knowing they can achieve higher fares.

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ETA Estimated Time of Arrival: The time a rider has to wait
for his ride to come and pick him up.
aETA This is the Actual Estimated Time of Arrival.
If the aETA is higher than the pETA then the rider might
consider himself deceived
pETA This is the Predicted Estimated Time of Arrival.
Time on
Trip
The amount of time a driver spends in trips within a
given time frame.

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Supply
Hours
The number of hours a driver is available within a
given time frame.
Total
Products
The number of product that are available for
delivery within a specific time frame.
Delivered
Products
The amount of products that were actually
delivered within a specific time frame.
Utilization This is a metric that UBER uses to measure the
effectiveness of their marketplace.
It can be computed by using:
𝑇𝑖𝑚𝑒 𝑜𝑛 𝑇𝑟𝑖𝑝
𝑆𝑢𝑝𝑝𝑙𝑦 𝐻𝑜𝑢𝑟𝑠

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