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Don't play the Blame Game

One of the growing pains as an organisation is the blame game, when it comes to bug distribution. Don’t waste too much time with this problem-oriented approach and start being solution-oriented. You may have already experienced it. There is a bug and everyone expects someone else to take care of it. I call that the blame game and it happens on many levels in an organisation: - You are a cross-functional team and it's expected from the backend developer to fix backend problems. - Teams are divided in their domains, when the ownership of a bug is unclear and no one takes ownership - Even departments like Customer Care and Development can have different opinions from their stakeholders about a bug Symptoms can be long discussions or even ignorance. Teams distrust each other, technical debts grow, users get frustrated and the culture becomes toxic. In my own experience, I experienced the blame game mostly between teams when we grew from 2 developer teams to multiple teams committing to the same repository and dealing with a lot of legacy code. The blame game can occur as a growing pain of an organisation. In this session you will get to know certain strategies about how to avoid the blame game which injects a culture of transparency and trust into your organisation.

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Don’t Play the Blame Game
By Michael Schlimbach
Michael Schlimbach
Senior QA Engineer @ Staffbase
New Role: Technical Product Manager
Likes processes
Nerd (Star Trek, Lego,
Magic The Gathering)
Likes test automation
Studied European History and
Communication Science
Patchwork family
@sixdollarman.bsky.so
Substitute teacher for Mathematics
Whatisthe
BlameGame?
A situation in which different individuals or groups
attempt to assign blame to each other for some problem
or failure
Merriam-Webster Dictionary
HowdidI
experiencethe
BlameGame?
 Distributed domains between teams causing discussion
on bug tickets working in a legacy environment
 Reluctancy to self-managed distribution of bug tickets
A story about a bug
Don't play the Blame Game

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Don't play the Blame Game