1. EXAMINATION NO.____________________
THE PUBLIC ACCOUNTANTS EXAMINATION
COUNCIL OF MALAWI
2012 EXAMINATIONS
ACCOUNTING TECHNICIAN PROGRAMME
PAPER TC 11: MANAGEMENT
TUESDAY 5 JUNE 2012 TIME ALLOWED: 3 HOURS
9.00 AM - 12.00 NOON
INSTRUCTIONS
1. You are allowed 15 minutes reading time before the examination begins during
which you should read the question paper and, if you wish, make annotations on the
question paper. However, you are not allowed, under any circumstances, to
open the answer book and start writing or use your calculator during this reading
time.
2. Number of questions on paper - 8.
3. FIVE questions ONLY to be answered.
4. Each question carries 20 marks.
5. Begin each answer on a fresh page.
6. DO NOT OPEN THIS PAPER UNTIL YOU ARE INSTRUCTED BY
THE INVIGILATOR.
This question paper contains 2 pages
This question paper must not be removed from the examination hall.
2. 1
1. (a) Define the term “leadership”. 2 Marks
(b) State the three leadership styles available to managers in business
organizations. 6 Marks
(c) Mention any four types of leaders you know. 4 Marks
(d) State any four reasons why leadership is important in any business
organization. 8 Marks
(TOTAL: 20 MARKS)
2. (a) State any five ways in which managers can motivate staff during times
of financial crisis. 10 Marks
(b) Explain the usefulness of the elements of Herzberg’s theory of
motivation. 10 Marks
TOTAL: 20 MARKS)
3. (a) State any five problems an organization is likely to experience if it
adopts Taylorist approach to designing its jobs. 10 Marks
(b) Explain five ways of ensuring good job design to improve the quality
of customer service. 10 Marks
(TOTAL: 20 MARKS)
4. (a) Define the term “succession planning”. 2 Marks
(b) Explain four reasons to justify the importance of succession planning
in business organizations. 8 Marks
(c) State any five ways in which succession planning can be done.
10 Marks
(TOTAL: 20 MARKS)
5. (a) Define the term “collective bargaining”. 2 Marks
(b) Give any five reasons why collective bargaining is important in the
work environment. 10 Marks
(c) State any four disadvantages of collective bargaining in the work
environment. 8 Marks
(TOTAL: 20 MARKS)
6. (a) State any five reasons that support employee training. 10 Marks
(b) Give any five reasons why Training Needs Assessment (TNA) is an
important exercise in business. 10 Marks
(TOTAL : 20 MARKS)
Continued/……
3. 2
7. (a) Define the term “stress”. 2 Marks
(b) Explain any four causes of work-related stress. 8 Marks
(c) State any five ways of preventing work-related stress. 10 Marks
(TOTAL: 20 MARKS)
8. (a) Define the term “performance management”. 2 Marks
(b) State any four reasons why Performance Management is better than
the traditional performance appraisal. 8 Marks
(c) Give any five reasons why performance appraisal is important in
business organizations. 10 Marks
(TOTAL: 20 MARKS)
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