2. Conflict is a natural part of human
interaction. E ective conflict
management is crucial for maintaining
positive relationships and productivity.
This presentation will explore strategies
for resolving conflicts in various
settings.
INTRODUCTION
3. Conflicts arise from di erences in
perceptions, values, and goals. It can be
either constructive or destructive.
Understanding the root causes of
conflict is essential for e ective
resolution.
UNDERSTANDING CONFLICT
4. COMMUNICATION STRATEGIES
Clear and respectful communication is
key to resolving conflicts. Active
listening, using 'I' statements, and
avoiding blame can help in fostering
understanding and finding common
ground.
5. NEGOTIATION AND COMPROMISE
Negotiation involves finding a win-win
solution through compromise. It requires
understanding the other party's needs
and being willing to make concessions
for mutual benefit.
6. Mediation and facilitation involve a
neutral third party helping conflicting
parties reach a resolution. These
processes can provide a structured and
safe environment for open
communication and problem-solving.
MEDIATION AND FACILITATION
7. CONCLUSION
E ective conflict management is essential for maintaining healthy
relationships and a productive environment. By understanding the
root causes of conflict and implementing communication and
resolution strategies, conflicts can be resolved constructively.
8. Thanks!
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