A Boutique Global Consultancy. Advisory, Implementation and Managed Services - from IT to Digital Transformation (DX). Visit us at www.vigilant-inc.com.

1. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
1
Your Global IT Partner
Twenty Years | 2009 – 2019
Offering Premium
Boutique Services

2. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
2
WHO IS VIGILANT?
A boutique global consultancy delivering advisory, implementation and
managed services for 20 years. We specialize in delivering excellent
personalized service that adds true value and builds long-lasting
relationships.
We are headquartered in Troy, Michigan, and have offices in Toronto,
Canada, and Hyderabad, India.
Range of Capabilities DXIT
Infrastructure | Business Applications | Middleware | Analytics | Robotic Process Automation

3. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
3
Vigilant Key Facts
Our company roots run deep
Founded | 1999
Oracle | Deep Expertise
DNA | Customer Focus, Innovation,
Teamwork and Trust
We Keep Our Promises | Guaranteed
to meet or exceed deliverables and
SLAs
Certified | We are a minority-certified
supplier in the USA and Canada

4. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
4
In 1999, Srini Pillarisetty founded Vigilant to be a
different kind of IT services company. At the time, he
saw a lot of companies focused more on volume than
on personalized, quality service.
So, he founded Vigilant with the goal of provided
personalized, high-quality services that would
ultimately save clients time and money. He also
believed that delivering this kind of services would
build customers for life.
But what does this really mean in
practice?
(Yes, Vigilant is the orange)
TRULY DIFFERENT SERVICE

5. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
5
High-Level AccessibilityExperience Over Cost
Business can change quickly, and so
can Vigilant. We’re private,
organizationally flat and built for
speed. We’re so agile that we often
get the job done while other firms are
still processing change orders.
Agility MattersLow Turnover = Stability
OUR MISSION:
BUILD
CUSTOMERS
FOR LIFE
Quality-Centric Values
Vigilant is proud to be a boutique IT consultancy with meaningful core values
Because we value experience,
excellence, and personalized
service − which employees also
value − our turnover is low.
Translation: stable account
management.
We have no B-Team at Vigilant.
We believe this saves time and
money. And delivers other
benefits, too, including process
improvements.
There’s never confusion here over
who “owns” your account. We’ve
grown at a steady pace that can
ensure we can always be completely
available to our clients.

6. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
6
Vigilant Leadership Team
Experienced leadership that understands your technology  and business
Srini Pillarisetty
Founder & CEO
Des Seturam
Global Oracle Head
Jim Ghormley
Vice President
Sales
Geetha Kakade
Director, Digital
Innovation
Subbu Aradyula
Director, Oracle and
RPA Practice
Sameera Buksh
Vice President,
Operations
Linda Cardinale
Director, Customer
Success

7. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
7
Enterprise Clients Served
Cloud Implementations Worldwide
Years of Service
Vigilant By the Numbers
Satisfied Customers Drive Two Decades of Consistent Growth
50+
200+
150+
20
Enterprise Application Projects

8. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
8
Global Resources
On-Shore, Near-Shore, Off-Shore − for flexible delivery
models
CANADA UNITED STATES INDIA
Greater Toronto Greater Detroit Hyderabad
60+ 120+
70+
Three main operational centers bolster our vast knowledge base.

9. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
9
Advisory Professional
& Managed Services

10. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
10
Our Technologies
A trusted advisor for impartial platform selection, procurement, design and implementation

11. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
11
All Day, Every Day
International Service
In addition to our own locations
in Troy, Michigan, Toronto,
Canada and Hyderabad, India,
we also have employees
embedded at locations
worldwide to deliver more
personalized services.
While our global services span
nearly every aspect of our
technology offerings, Oracle is

12. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
12
The Vigilant Approach

13. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
13
Numbers of users by
region and site.
Users
Volume of tickets by
hour of day.
Tickets
Language and time
zone requirements
Special Needs
We do a Detailed Demand Analysis
What do you really need? We right-size service.

14. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
14
We don’t just employ
the best practices
recommended by
Oracle and other
technology providers.
With 20 years of
experience, Vigilant
also relies on its own
best practices
developed over years
on the front lines.
Experienced
Staff
Dedicated
Account Teams
A Unified
Process
Talent Design
s
Standardizes
Project Delivery Perfected
Experience matters. Process Matters. Because Results Matter.
We Use
Best Practices
From inception and
elaboration to
construction and
transition, Vigilant has
a defined method of
project management
that ensures success
in execution.
Our team becomes
your team, fully
embedded in your
business and
technology.
As a customer, you will
have a dedicated team
of account managers
who fully understand
and are responsive to
your needs and
challenges.
Among IT professionals,
we’re a preferred employer
with a highly skilled — and
stable — workforce of
DBAs, system engineers,
developers and functional
and business consultants.
On average, our workforce
has more than a decade of
experience in the field.
Understands

15. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
15
Highlights of Recommended Improvements
• Simplifications
 Streamlining processes
 Maintaining a Run Book
 Setup Alerts to Monitor Execution of Various Tasks
 Create Concurrent Request Sets
• Standardization
 Identify customizations that can be replaced with standard functionality
 Service Now – Execute Enhancements for Improved Outcomes
 Sub-ledger Health Checks
• Minimize tickets
 Deploy Output Director – minimize tickets related to printer additions/issues
 Routine Analysis of Tickets
 100% Compliance with Ticket Reporting / Incident Capture
 Streamline Post-Outage Health Checks
• Automation
 Deploy Migration Director – automate the code migration with rollback strategy
 Identify Automation areas
Continuous Process Improvements
We’re serious about reducing demand for support and keeping your team productive

16. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
16
PROCESS
1. Board sets direction
2. Vigilant executes by
1. Setting objectives
2. Establishing KPI metrics
3. Completing activities
4. Reporting on all activities,
measurements and
objectives
3. Board evaluates performance 
resetting direction as needed
Collaborative ITSM Governance
A proven process for linking IT to business requirements
IT Reports on Activities,
Performance, and
Metrics
Board Evaluates and
Resets Direction
IT Completes Activities
Board Sets
Direction
IT Sets Tasks,
Objectives and
Measurements

17. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
17
In Conclusion

18. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
18
The Vigilant Choice
Our Company is Built on Quality over Quantity  Because Excellence Saves Time and Money
4. We have a Proven Process for supporting global
clients.
2. With Global Experience and Multiple Engagements,
we offer quick and successful transitions.
3. Our leadership is Accessible and Flexible, delivering
personalized and agile service. You’re our No. 1 priority.
1. We’re the Quality Choice. Our teams are knowledgeable and experienced,
which means improved efficiencies and a focus on improving processes.
5. Every customer and engagement is Referenceable.

19. © 2019 Vigilant Technologies, 1050 Wilshire Drive, Troy, MI 48084 | 1-888-209-9424
19
1-888-209-9424 www.vigilant-inc.comsolutions@vigilant-inc.com
Vigilant Technologies
1050 Wilshire Drive
Troy, Michigan 48084
Contact Us
Download our
Capabilities Statement
Here