2. Sapphire’s vision is simple: client first.
Our dedicated team of professionals understand
our clients’ needs. We work with you to select and
implement the right business software solutions to
take your organisation forward, faster. We pride
ourselves on providing an outstanding service
across all facets of our organisation, with unrivalled
dependable consultancy, implementation and
support.
Sapphire’s mission is to continually grow our
business, improve customer satisfaction, and
develop our team in order to maintain our
reputation as a primary vendor in the business
management software arena.
Our
Vision
Ian Caswell
CEO of Sapphire Systems
Sapphire Systems is an award-
winning global provider of
world-class business management
IT solutions, developed by industry
leading software vendors.
Our global reach, in combination
with the quality of our customer
service and support, forms the
cornerstone of our success.
first.
client
1
3. RELATIONSHIPS HAPPY CUSTOMERS
We pride ourselves on a strong
track record for implementing
successful business
management solutions and
this is reflected in our extensive
portfolio of clients.
Sapphire enjoys a strong
relationship with our key
software partners SAP and
Infor. We have established
ourselves as a top partner for
the products we manage and
have won numerous prestigious
awards that recognise our
achievements and outstanding
performance.
Established in 1993, our company
has grown quickly and now
provides software, services and
support for over 800 customers
worldwide. From an initial staff of
six we now employ around 200
people across our global offices
2
Who
We Are
Sapphire Systems is an established global provider
of a number of innovative business and financial
management solutions designed to address the
challenges facing modern enterprises.
WE HAVE OVER
800 CUSTOMERS
IN 50+ COUNTRIES
located in the United Kingdom,
North America, Australia and
India. As a result, we are able to
offer 24x5 support as standard.
4. 1993 20081996
Sapphire Systems
is founded in London
Introduce
Infor SunSystems
to our portfolio
2002
Introduce
SAP Business One
to our portfolio
Open first
office in the US
-New York
2010 2012
Mumbai Office
opens
1995
Manchester office
opens
2009
Los Angeles
& Edinburgh
offices
open
2011
Houston
office
opens
2014
Chicago
office
opens
2002
Global No 1
Infor SunSystems
Partner
Sydney Office
opens
2013
Sapphire’s
20 year anniversary
2012
Global No 1
SAP
Partner
2004
UK No 1
SAP Gold
Partner
2015
Sapphire
launches its
cloud platform
Our
Journey
3
and the journey continues...
5. EMPLOYEE GROWTH
SAPPHIRE’S OFFICES
1993
6 staff
staff
staff
staff
2003
25
2008
83
2015
200+
AWARDS
2014
2012
2011
2009
2008
2007
Infor Global Partner of the Year (12th consecutive year)
Lord Mayor’s Heart of the City Award (for our CSR programme)
International Track 100
SAP Pinnacle Award
Software Satisfaction Awards
Deloitte Technology Fast 500 (also awarded in 2005)
London
Manchester
Edinburgh
Mumbai
Sydney
Irvine
Los Angeles
Houston
Chicago
New York
Our
Journey
4
6. The
Best
Solutions
For You
Inventory & Warehouse Management
Budgeting & Planning
Payroll
Procurement & Spend Control
Sapphire Add-ons
Time & Expense Management
Software Integration
Financial Management
Enterprise Resource Planning
Enterprise Asset Management
Business Intelligence
Cloud Hosting Services
Specialist Industry Solutions
Document Management
Business Management
our solutions...
5
Alongside our successful partnership with SAP
and Infor, we have forged alliances with other
leading software vendors and strengthened our
own development team to ensure the necessary
flexibility and customisation our clients require.
7. Hosting
Services
SAFE AND
SECURE
To ensure that Sapphire remains a
technology leader we have invested
heavily in our own cloud hosting
service, Sapphire Anywhere.
6
With both single and multi-tenant
hosting options available, and our own secure data
centre architecture, we have a strong commitment
to mobile software deployment opportunities.
8. The Sapphire
Difference
Our clients are at the forefront of our
thinking, our planning and our actions,
and our reputation is founded on the
principles of customer retention and
satisfaction. We boast a rewarding
track record on both these scores, and
manage a strong portfolio of existing
clients.
24x5 TARGETED
THE A-TEAM
FLEXIBLE EXPERTS PRECISE
Unparalleled customer
support coverage
A professional team with
the technical knowledge
and competency to help
support your business
EQUIPPED
Industry-leading products
INFORMATIVE
Invaluable updates and
information for clients
via support webinars,
annual User Days
and more
FRIENDLY
Strong partnerships and
alliances with our
world-class software
vendors
INFLUENTIAL
Influence concerning
software developments
(as an SAP and Infor
Partner Council
Member)
Local knowledge and
specialisation
Global implementation
and multi-lingual
capabilities
Technological innovation
and knowledge
Product implementation
best practice
why we can help take your organisation forward, faster...10 Reasons
7
9. Energy
Fashion / Apparel
Financial Services
Food
Beverage
Industrial Machinery
& Equipment
IT & Technology
Media & Entertainment
Not for Profit
Pharmaceuticals
Professional Services
Retail
Sport & Leisure
Travel & Tourism
Transportation
Wholesale &
Distribution
8
We provide a range of solutions and
services to a variety of industries
and as a partner we offer:
Specific functionality that helps you manage industry
challenges and everyday issues.
Pre-defined regulatory, financial accounting and
reporting procedures and templates common to your
industry sector.
A close relationship with world leading technology
providers in your industry.
The knowledge to help you select and implement your
system quickly and cost-effectively with minimum
disruption to your business.
Our Industry
Expertise
industries we operate in...industries we specialise in...
10. Meet our
Teams
Sapphire prides itself on the industry
knowledge and expertise of our dedicated
team of professionals, who offer extensive
practical experience in system supply,
implementation, integration and support.
Ralph Bolton
Global Technical Director
Samantha Rowland-Jones
Global Support Director
Richard Hudson
Marketing Director
Martin Royle
Global Services Director
Vicky O’Neill
Global Projects Director
Steven Wright
Sales Director
clockwise from top left:
Our Board of Directors play a hands-on role in
the day-to-day running of the business – and
alongside their considerable expertise in the
industry, their decisions actively reflect the
company’s ethos.
9
Meet the Directors...
11. 10
Your dedicated account managers will provide you with
superior service and advice to ensure our solutions are
tailored to meet your business requirements. They will be
experienced in your market sector and can help advise you
on the best products and services available in the IT
market that can make a positive contribution to the
running of your organisation.
Our support team, consultants and developers bring with
them a wealth of technical knowledge and experience that
is second to none – with many having previously worked
directly with our primary software authors.
Sapphire’s support team...
Our standard offerings:
OVER
170 CUSTOMERS
HAVE BEEN WITH US FOR
10+ YEARS
user
training
educational
webinars
application
consultancy
project
training
on-site
troubleshooting
remote
diagnostics
online
support portal
telephone
support
12. SUPPORT CONSULTANCY TRAINING
Sapphire’s team of experienced
consultants work with clients to
help manage the entire lifecycle of a
system implementation project.
This enables client personnel to
remain focused on their core
responsibilities whilst new systems
are put in place – and ensures that
a successful system roll-out is
achieved in the shortest possible
time.
Sapphire offers a range of
consulting services, which include:
• Software implementation and
site audits
• Multi-lingual capabilities
• Technical infrastructure
consulting
• Data integration
• Custom business solutions
• Upgrade and migration services
Sapphire delivers training
courses or less formal, more
interactive sessions at your
offices. Tailored training can
be arranged for your
organisation – our experts will
tutor your team on the
functional areas you want to
cover, and even use your own
company data.
Training is very flexible and
can be carried out at a client’s
offices, at Sapphire’s offices or
a third party location.
TECHNICAL DEVELOPMENT
Our experienced and talented team of
in-house technical specialists work
with you directly to design and deliver
increasingly innovative, bespoke
software solutions including:
• Innovative add-ons for your chosen
solution
• Unique reporting templates
• Integration technologies
• Industry-specific application
templates
• Training for your IT/finance system
administration teams
To ensure you receive the very best
return on investment, our technical
team have created a series of ‘add-on’
modules designed to heighten the
efficiency of the software, reduce
work load, and customise
functionality specific to your business.
Sapphire offers a comprehensive
range of service and support
options.
Our expert team offers:
• 24x5 global telephone support as
standard (with options available
for 24x7)
• Sapphire’s online support portal
to log, track and amend issues
24hrs a day
• Remote monitoring and
diagnostics
• Support traffic and status
reports via email
• Monthly support webinars on
popular troubleshooting topics
• Annual User Days offering news,
tips and support for our flagship
product offerings
• On-site troubleshooting
Our bespoke services come as standard.
Our
Services
11
13. 12
IMPLEMENTATION
Our implementation and support
services are purposefully designed
so they can be delivered anywhere in
the world. We have significant
experience managing global projects
and implementations and can offer:
• Business and technology
requirements reviews
• Dedicated project management
support
• Installation of new software on
your required platform
• Data mapping and migration
• Design workshops and associated
documentation
• Implementation of any necessary
configuration changes
• Trouble-shooting
• Acceptance testing and user
training
Our
Services
24/5 around
the clock
support
multi-lingual
capabilities
global support
capabilities
14. 13
Testimonials
“Sapphire’s team is very professional
and our consultant was absolutely out
of this world. Other business owners
also had positive things to say about
Sapphire, which made it clear they had
a similar experience.”
Dr Sam Ahi, Company Director
Makevale Group
1 2
4 5 6
3
“The Sapphire team are very
knowledgeable and provide excellent
support – we have always been able
to speak to someone whenever
assistance is needed.”
Jamie Duncan, Finance Manager
Seven Investment Management
“I had a call with [a member of support]
and he was exceptional. He showed us
new ways to do things, since we had
some convoluted process, and he
worked through some specific examples
on our system. The team loved him and
we couldn't have been more pleased
with him than we are.”
“The support I received was excellent
and saved me lot of time and effort. The
solution was provided very quickly and
an explanation of why the problem
occurred in the first place, so I have an
understanding of what to do if the same
problem occurs in the future.”
Michelle Winter, Sr. Accountant
Muller Quaker Dairy
Amanda Stevenson, Financial
Accountant, The Coal Authority
“The Sapphire team impressed us with
the planning and delivery of the project
– it was very thorough and detailed. I
rate the support service from Sapphire
very highly; any questions are always
answered.”
Simon Peutrill, Group
Finance Director, Sunraysia
“Sapphire understands your business
before presenting a solution and are
also very knowledgeable and
approachable.”
Dawn Allen, Managing Director
Fusion Floral
WHAT OUR CUSTOMERS HAVE TO SAY
15. 14
Our award winning Corporate Social Responsibility
(CSR) programme plays an important role within
our company, and has already raised thousands for
our chosen charities.
Every year our staff nominate a charity that is near
to their hearts, and we undertake a whole host of
fundraising activities to support this good cause.
We also conduct a successful apprenticeship
project with a local school. Based on the concept of
the popular BBC show, the children are encouraged
to develop business ideas and present them to
Sapphire’s CEO.
The programme has previously won The Lord
Mayor of London’s Heart of the City Award.
NOT JUST
BUSINESS
Corporate Social
Responsibility
16. sapphiresystems.com | info@sapphiresystems.com
London, UK
+44 (0)20 7648 2000
Northern & Shell Building
10 Lower Thames Street
London, EC3R 6AF
Manchester, UK
+44 (0)16 1227 8177
Kilburn House,
Manchester Science Park
Lloyd Street North
Manchester, M15 6SE
Edinburgh, UK
+44 (0)131 200 6156
Conference House
152 Morrison Street
Edinburgh, EH3 8EB
New York, USA
+1 (212) 905 0100
The Chrysler Building
Level 46, 405 Lexington Avenue
New York, 10174
Los Angeles, USA
+1 (310) 231 8731
11601 Wilshire Blvd
Los Angeles,
California, 90025
Houston, USA
+1 (713) 353 4815
Two Allen Centre
Level 16, 1200 Smith St,
Houston, Texas, 77002
Mumbai, India
+91 22660 44909
3rd Floor, B Wing, Madhu Estate
Pandurang Budhkar Marg
Worli, Mumbai 400 018
Sydney, Australia
+61 (0)2 9004 7215
Citigroup Centre, Level 13
2 Park Street
Sydney, NSW 2000
Irvine, USA
+1 (949) 754 3116
Level 4, 300 Spectrum
Center Drive, Irvine,
California, 92618
Chicago, USA
+1 (312) 466 5513
30 S. Wacker Drive
Suite 2200
Chicago, Illinois, 60606
Sapphire’s Global Offices
