Cai Overview


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Cai Overview

  1. 1. Overview Peter DeYoe Division Director (302)888-5530
  2. 2. Agenda Overview A brief company overview of CAI Clients Clients throughout the Fortune 1000 and Government Offerings Services and products to meet your needs Value Our Value Proposition — What CAI can help you achieve Capability World Class services provided globally Why CAI Reasons to Select CAI Next Steps Where we can go from here
  3. 3. CAI Company Overview • 25+ Years in IT Services Business • 2,700 Associates Worldwide • $220+ Million in Revenue in 2007 • Offices in 34 Metropolitan Areas • Four Major Delivery Centers • Privately Held Entrepreneurial Organization • Fortune 1,000 Customer Base • Process & Metrics Driven
  4. 4. Computer Aid Clients Manufacturing Federal Government State Government Retail Services Financials Transportation / Logistics Education Insurance Utilities
  5. 5. CAI Services Best Practice & Governance Best Practice Consulting Application Application Staff Development Support Augmentation Process & Metrics Fixed Price Applications Preferred On/Off Shore Help Desk Status ITIL, 6 Sigma & CMMI Construction Managed Vendor IT Metrics & Management Maintenance Management Productivity Institute Managed Services
  6. 6. Move your Key Personnel from Operational to Strategic Work CAI will Deliver Fixed Price, OnTime, Quality & Fixed Price Budget Development Internal IT Staff Business Knowledge & Relationships CAI will Improve Productivity by 20-30% Managed Support
  7. 7. Value Propositions Application CAI can save clients 20 -30% of their current support costs Support within the first year by providing increased productivity and Outsourcing allowing you to redeploy your people to strategic projects thereby eliminating the need for expensive consultants. Application CAI provides quality development services that are Development fast, economical, on-time, and within budget Outsourcing with no surprises! IT CAI can help you create 20% or greater capacity in the first Governance year and provide the visibility, optimization, and control of IT Consulting needed for SEI, Six Sigma, ITIL and Sarbanes Oxley compliance. Managed CAI can provide the right skill, at the right price, Staffing at the right time and reduce management Augmentation and administrative burden.
  8. 8. Customer Value Customer Value  Savings  Performance  User Satisfaction  IT Perceived Value CAI Management  Selection of Resources  Service-Based Delivery
  9. 9. Solution Delivery Centers • Tracer® is the ―Seamless‖ Workflow Manager – Client – CAI Onsite – CAI Offshore • All Delivery Centers perform within the same methodology and process environment • The CAI Delivery Processes along with Tracer serve as the ―Glue‖ between all constituencies • CAI Offshore Delivery Centers generally function as an extension to the Domestic Delivery Centers and Services Delivery Teams. • CAI Offshore is not a discreet product, rather it is an imbedded component of CAI’s offerings
  10. 10. CAI Locations Worldwide Toronto, Canada London, England • CAI manages all processes and • CAI manages all processes and resources resources • 35 resources Shanghai, China • Application Development • Application Development • Application Support • CAI-Newtouch JV Partnership (3/07) • Application Support • Interconnected Support Center • Strong BPO and Call Center • Interconnected Support Center capabilities • 600 resources • Proven track record in Application Development, Testing, and Support • Interconnected Support Center CAI Corporate Headquarters Allentown, PA Three domestic Delivery Centers 2,700 Associates Worldwide Manila, Philippines • CAI-STA is a JV partnership REGIONAL OFFICES: Albany; Allentown; Atlanta; Baltimore; Boston; • 10 years’ experience in Manila Buffalo; Chicago; Detroit; Harrisburg; Jacksonville; • 100 Resources New York City; Philadelphia; Pittsburgh; • CAI manages all processes and Princeton/New Hope; Raleigh-Durham; resources Rochester; Tallahassee; Washington, DC; West • Extensive Application Development Palm Beach; Wilmington DE. and Support experience • Interconnected Support Center
  11. 11. Offshore Solution Center Benefits • High retention rates • Consistent processes, methodologies and procedures – Technical (Virtual Solution Center) – Admin & HR • Integration with CAI’s infrastructure • Consistent communications • Utilization of Tracer • Cost effective business model
  12. 12. Why do companies work with CAI?  We Letemployees & business knowledge on most strategic initiatives Leverage You Focus on Your Core Activities  LetstechnologyGet Out of the “Legacy Systems Support Business” Aging Them and/or workforce  Infusion of Best Practice Process & Metrics Increases the productivity of IT & Business  Buy a Business Solution, not on SLAs & scope CAI provides the management and contracts Hours  Our Commitment to Building Long references Delivering measurable value — A strong reputation & Term Relationships  An Easy Company to do Business With
  13. 13. Next Steps Executive Briefing Agenda Topics • Application Development Methodology • Application Maintenance Methodology • Managed Staff Augmentation • Offshore Capabilities • IT Governance Consulting • CAI Intellectual Property – TRACER® (Process Management & Enforcement Tool) – AI (Automated Insight) • Vendor Management Services