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7. effective listening


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7. effective listening

  2. 2. LISTENING • ‘Every good communication starts with listening.’ • Listening is the accurate perception of what is being communicated. • People who listen are trusted more than those who grab the talking stick • Good listeners are perceived as competent and capable of leadership.
  3. 3. Types of listening • Content listening • Critical listening • Empathic listening
  4. 4. Listening process • Receiving • Interpreting • Remembering • Evaluating • Responding
  5. 5. IMPROVING YOUR LISTENING SKILLS • Look beyond the speakers style – Don’t judge the message by the speaker but by the argument – Ask yourself what the speaker knows and you don’t – Decrease the emotional impact of what is being said.
  6. 6. • Fight distractions – Close doors – Turn off radios or televisions – Move closer to the speaker – Don’t interrupt – Hold your rebuttal until you’ve heard the entire message.
  7. 7. • Provide feedback – Let the speaker know that you are paying attention. – Maintaining eye contact – Offer appropriate facial expressions – Paraphrase what you’ve heard. – Keep all the criticism and feedback positive.
  8. 8. • Listen actively – Listen for concepts, ideas and facts. – Analyse the key points – Keep an open mind – Ask questions that clarify – Reserve judgement until the speaker has finished. – Take meaningful notes that are brief and to the point.