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chapter8 (1).ppt
- 2. Consider this . . .
Interviews are one of the least efficient
forms of professional communication
available . . . However, most professionals
are willing to rely on such an admittedly
inefficient form of communication because
it is potentially one of the most efficient
forms available.
2
Skopec, Situational Interviewing, Harper & Row, 1986, p. 5
Copyright Cengage © 2011
- 3. RadioShack’s Resume Woes
What future policies could Radio Shack
implement to ensure resume inaccuracies don’t
occur in the future?
What are two advantages and disadvantages
of a Radio Shack company blog?
Why do you think Edmondson falsified
information on his resume?
Chris Gardner/Associated
Press
CEO Case Study
Copyright Cengage © 2011
- 4. Preparing for the job Hunt
Investigate the employment market
Locate specific jobs of interest
Prepare a resume
Check resume for accuracy and honesty
Prepare a letter of application
Prepare for the interview
4
Copyright Cengage © 2011
- 6. Locate specific jobs of interest
Networking
The most successful job-hunting method
Before a job interview, conduct 10-40 information
interviews
Information interviews provide:
Specific information
Feedback
Referrals
6
Copyright Cengage © 2011
- 7. Prepare a quality resume
Conventional Paper resume
Scannable Resume
E-mail resume
Web Resume
7
Types of resumes include . . .
Copyright Cengage © 2011
- 8. The conventional paper resume
Name, address, phone numbers
Objective or position desired
Education
Areas of knowledge
Job experience
Other information if shows character &
is job-related
8
Copyright Cengage © 2011
- 9. Types of paper resumes
Chronological
Emphasizes work experience
Chronological order
Functional
Emphasizes skills rather than work experience
Downplays dates
Combination
Emphasizes specific skills
Chronological order
Brief look at education
9
Copyright Cengage © 2011
- 10. Scannable resume
Traditional resume
Altered to be computer-friendly
Used for online job-sites that electronically
scan resumes
Differs from conventional resume
Must be plainer and easier to be read by OCR
scanners
Add keyword summary of skills and
qualifications
10
Copyright Cengage © 2011
- 11. E-Mail resume
Also called an e-resume
Plain-text bare bones
Designed to be pasted into an email
message
Some companies don’t receive them
because of possibility of viruses
Does not take the place of a paper resume
11
Copyright Cengage © 2011
- 12. Web resume
Also called a web portfolio
Includes the following:
Name, e-mail address & objective/goal
A link to your professionally formatted resume
A link to multimedia (video clip or
PowerPoint)
Links to information that showcases
qualifications & abilities
Only job-related information
Copyright Cengage © 2011 12
- 13. Check resume for accuracy and honesty
Distorting content is unethical
Lying is illegal
Avoid the following:
Exaggeration - overstating facts
Distortion – misrepresenting facts
13
Copyright Cengage © 2011
- 14. Prepare a letter of application
Address to a specific person
Begin with greeting & position sought
Provide personal information and that
would be of interest to the employer
End by requesting interview
Give phone number and availability
Use correct grammar and style
14
Copyright Cengage © 2011
- 15. Prepare for the interview
Have a positive attitude
Create a positive impression
Engage in Impression Management
Communicate using impression-management
verbal comments
Manage verbal and nonverbal communication
Dress for the occasion
Copyright Cengage © 2011 15
- 16. Impression Management techniques
Describe self in a positive manner
Describe past events with positive
personal stories
Express opinions that agree with the
interviewer
Claim personal responsibility for
successful past events
Make statements that complement
company or interviewer
16
Copyright Cengage © 2011
- 18. Nonverbal communication
Gesture and smile often
Look directly at the interviewer
Nod head in a positive manner
Lean forward while maintaining a natural
comfortable posture
Copyright Cengage © 2010 18
- 19. Dress for the occasion
Men Women
1. Clothes that don’t fit properly or are
wrinkled or dirty
1. Clothes that are ill fitting or
wrinkled
2. Shirts that fit too snugly at the collar
or around the waist
2. Clothing that is inappropriate
especially when too short or too
revealing
3. Hands, hair, or nails that are dirty 3. Too much perfume; too much or
too little makeup
4. Scuffed or the wrong color shoes;
white socks
4. Scuffed or inappropriate shoes
5. Cheap-looking tie or tie that is too
short
5. Inappropriate or too much jewelry
19
Source: R. J. Ilkka, 1995, “Applicant Appearance and Selection Decision Making: Revitalizing Employment Interview Education,”
Business Communication Quarterly, 58(3), pp. 11–18; Martin Yate, 2008, “Knock ‘em Dead: The Ultimate Job Search Guide 2009,” pp. 123-136.
Table 8.1
Five common mistakes men and women make in dress and appearance
Copyright Cengage © 2011
- 20. Types of Interviews
The non-structured interview
The structured interview
The hostile or stress interview
The group interview
The video or virtual interview
20
Copyright Cengage © 2011
- 21. Planning answers to questions
Use technical jargon common in their
field.
Use active, positive, and concrete
language.
Support answers with specific examples,
Use humor when appropriate
Describe job weaknesses or physical
disabilities in a positive manner.
21
Copyright Cengage © 2011
- 22. Types of questions interviewers ask
Standard questions
Behavioral questions
22
Copyright Cengage © 2011
- 23. Sample Standard questions
What do you know about our company?
Why do you want to leave your current job?
What salary are you expecting?
Where do you want to be five years from
now?
Describe yourself in three adjectives.
Why should we hire you over others
applying for this position?
23
Copyright Cengage © 2011
- 24. Sample Behavioral questions
Suppose you were given a project that required
you to interact with employees at all levels of the
organization. Select three levels and explain
specifically how you would communicate with
each level.
Tell me about a situation where you benefited
from a personal mistake.
Explain how you saw a new project through to
completion.
Suppose you had an important decision to make,
but the information to base it on was conflicting.
How would you handle the situation?
24
Copyright Cengage © 2011
- 25. Sample Questions to ask the interviewer
How creative am I allowed to be on this job?
Would the company support me if I went back to school?
What is the typical career path of an individual entering the
organization at this level?
What could I do or read while you are considering my
application that might help me on the job if I’m hired?
How will my performance be measured by you and by
higher-ups?
It’s been a pleasure meeting with you. Now that we’ve
talked, I really want this job. Can you tell me what the next
step will be?
25
Copyright Cengage © 2011
- 27. Conducting an interview
Show high levels of nonverbal immediacy
behaviors (discussed in Chapter 5), such
as eye contact and an open body posture.
Listen to interviewee answers and limit
the number of interruptions.
Ask open questions and allow sufficient
time to answer them.
27
Copyright Cengage © 2011
- 28. Conducting an interview
Get to know interviewee ahead of time
Plan the environment
Organize interview carefully
Plan each phase
Ask only lawful questions
Listen carefully to the interviewee
Clarify and verify verbal responses
28
Copyright Cengage © 2011